Elder Truck Center

To the local community of Troy, Michigan, and surrounding areas, if you are in the market for commercial trucks or require service for your existing truck or motorhome, Elder Truck Center, located at 900 Chicago Rd, Troy, MI 48083, USA, is a dealership and service center to consider. Operating under the platform category of "Auto Repair Stations," Elder Truck Center appears to cater specifically to the needs of truck owners and potentially those with larger vehicles like motorhomes.

Based on the limited information available, the environment of Elder Truck Center likely includes a sales lot showcasing various new and possibly used commercial trucks. Given their service capabilities, they would also have a service department equipped with the necessary tools, equipment, and bays to handle the maintenance and repair of these larger vehicles. This would likely include specialized lifts and diagnostic equipment suitable for trucks. The facility would also have a customer service area where clients can discuss their needs with sales or service representatives.

The services offered at Elder Truck Center seem to encompass both vehicle sales and repair/maintenance. One positive review explicitly identifies them as "the best Ford truck repair shop i have ever been too," indicating a specialization in Ford truck service. This suggests they have the expertise and potentially Ford-certified technicians to handle a range of truck-related issues, from routine maintenance to more complex repairs. The reviewer also noted that the repairs "fixed all issue's" and came in at a "cheaper than i thought" price, even during the challenges of the COVID-19 pandemic, highlighting both the quality and potentially the value of their service.

However, it is crucial to present a balanced view by considering all available feedback. One customer shared a significantly negative experience involving motorhome service. They reported dropping off their motorhome on two separate occasions, a year apart, and on both instances, the vehicle was returned without any work being done, having simply sat in their parking lot for extended periods (over a week the first time and almost three weeks the second time). This indicates a potential issue with their handling of certain types of vehicles or perhaps with their service scheduling and communication in some cases.

Adding to this negative experience, the customer recounted a ride-along with a mechanic to demonstrate the problem, where the mechanic's response, "Well these are trucks, you know. They're big and hard to work on," was perceived as dismissive and unprofessional, especially given that Elder Truck Center is described as a truck shop. This suggests a potential lack of willingness or efficiency in tackling certain types of repairs, at least in this particular customer's experience.

Therefore, while Elder Truck Center is positioned as an "Auto Repair Station" and has received positive feedback for Ford truck repairs, there are also significant concerns raised regarding their service of at least one type of larger vehicle (motorhomes) and potentially their overall service responsiveness and communication in certain situations.

Features of Elder Truck Center likely include a parts department stocking or having access to a wide range of truck-specific parts, especially for Ford trucks, given the positive review. This would be essential for their repair services. Their categorization as a truck dealer implies they have a sales team knowledgeable about commercial vehicles and financing options for businesses and individuals looking to purchase trucks. The fact that they have been in business long enough to garner these contrasting reviews suggests they are an established entity in the Troy area.

Currently, there is no promotional information provided in the customer reviews. To learn about any ongoing sales incentives on new or used trucks, special service offers, or maintenance packages, it is essential to contact Elder Truck Center directly at (248) 597-5100 or mobile phone +1 248-597-5100. You can also inquire about their service hours, appointment scheduling procedures, and whether they offer any warranties on their repair work.

In conclusion, Elder Truck Center in Troy, MI, appears to be a dealership and service center primarily focused on trucks, with at least one positive experience highlighting their expertise in Ford truck repair. However, potential customers, especially those with larger vehicles like motorhomes, should be aware of the negative experience reported regarding lack of service and communication. It would be advisable to contact Elder Truck Center directly to discuss your specific needs, whether for purchasing a truck or seeking repair services, and to get a clear understanding of their capabilities and processes. For Ford truck owners in the area, the positive review suggests they could be a reliable service option. However, for other types of vehicles or more complex repairs, it might be prudent to seek additional information or consider alternative service providers to ensure your needs are met effectively and efficiently.