Durand Mobil Services Inc

Durand Mobil Services Inc, situated at 8474 M-71, Durand, MI 48429, USA, is a well-established auto repair station serving the local community and travelers passing through. Operating within the comprehensive Auto Repair Stations category, this shop provides a wide array of services for various makes and models of vehicles. For assistance, customers can contact them at (989) 288-2826 or via mobile at +1 989-288-2826. The shop generally operates Monday through Friday, 7:00 AM to 6:00 PM, and is closed on weekends.

The **environment** at Durand Mobil Services Inc is described as a professional and efficient auto repair facility. As an established business since 1976, they aim to create a clean, organized, and welcoming atmosphere for their customers. Online resources suggest a modern repair facility that utilizes "the latest computer hardware and software to diagnose your vehicle." This indicates a commitment to staying current with automotive technology, ensuring accurate diagnostics and repairs. Images of their facility sometimes show a comfortable waiting area and a professional counter, emphasizing a friendly and efficient interaction from the moment a customer arrives. They also offer conveniences like an early bird and night-owl drop-box service, as well as local shuttle service, highlighting their focus on customer comfort and minimizing disruption to daily routines.

The **services** offered by Durand Mobil Services Inc are extensive and cater to nearly all automotive repair and maintenance needs. Their capabilities include:

• **General Maintenance:** This covers essential services like oil changes, tire rotations, fluid checks, and tune-ups.
• **Tire Services:** As evidenced by a customer review about a flat tire, they provide quick tire changes and likely offer tire repair, sales, and balancing services. They also perform wheel alignments.
• **Brake Services:** Comprehensive brake repair and replacement, including brake fluid checks.
• **Engine & Transmission Services:** From routine engine maintenance to complex engine and transmission repairs and rebuilds.
• **Electrical Diagnostics and Repairs:** Troubleshooting and fixing electrical issues, including battery replacement and addressing misfires.
• **Heating and Cooling Services:** Repair and maintenance of air conditioning systems and cooling systems, including radiator system services.
• **Suspension & Steering:** Repairs related to vehicle suspension and front-end components.
• **Fuel System Services:** Including fuel injection services.
• **Light Duty Diesel Diagnostics and Repairs:** Catering to diesel vehicle owners.
• **Factory Diagnostic Scan Tools & Programming:** Utilizing advanced tools for accurate vehicle diagnosis and factory programming.
• **Collision Repair Services:** While their primary focus appears to be mechanical, their website lists collision repair services as well.

The **features** of Durand Mobil Services Inc present a mixed but overall strong profile based on available information and customer feedback:

• **Experienced and Certified Technicians:** The shop highlights its "highly trained and experienced" and "ASE certified" mechanics, ensuring that vehicles are in capable hands. They leverage "the latest computer hardware and software to diagnose your vehicle."
• **Prompt Service:** One highly positive review specifically notes that they "changed the tire quickly so we can get back on the road," highlighting their efficiency, especially in urgent situations. Their website also states, "We aim to complete maintenance services and repairs as quickly as possible. Most truck and car maintenance can be done in minutes or hours, and repairs are often completed on the same day."
• **Upfront Pricing and Transparency:** The business states, "We believe in clear communication and upfront pricing. We'll provide you with a clear estimate before any repairs, and we'll keep you updated throughout the process." They also offer a "reliable guarantee" on their work.
• **Customer Accommodation and Convenience:** Services like early bird/night-owl drop-box and local shuttle service demonstrate a commitment to making auto repair as convenient as possible for customers. They also offer "free service reminders."
• **Community Trust (Long-Standing Business):** Having been in service since 1976, Durand Mobil Services Inc has a long history in the community, often building trust over decades. Many positive reviews speak to their long-term reliability and being "100% trustworthy."
• **Mixed Customer Experiences:** It is important to acknowledge the contrasting customer feedback. While one review praises "Best service and very reasonable price!" and another speaks to them being "100% trustworthy, reliable," another highly critical review highlights significant concerns:
  • **Price Discrepancies:** "Price increased by $90 from time of quote to actual payment." This contradicts their stated feature of "upfront pricing."
  • **Quality Control Issues:** "they scratched my wheels while doing an alignment, and simply forgot 2 out of 5 lug nuts on one of my wheels (which I then drove to Tennessee on and had to buy my own)." This is a serious safety and quality control lapse.
  • **Scheduling and Prioritization Issues:** "they told me my car would be put on priority because I needed it back on a certain day, and they still pushed it back despite having the parts." This indicates a failure to meet promised timelines and prioritize as committed.
  This highlights that while many customers have had positive experiences, there have been instances where services did not meet expectations, particularly concerning communication, quality control, and adherence to quoted prices and timelines. This presents a mixed reputation that potential customers should be aware of.

Regarding **promotional information**, Durand Mobil Services Inc does actively offer coupons and rebates. Their website features a dedicated "Coupons" page. As of the latest information, they clearly advertise offers such as "$5.00 OFF ANY MAINTENANCE." They also provide tips on how customers can save money on car repairs, including regular oil changes, responding quickly to service light warnings, and understanding their owner's manual. They encourage customers to call them for the latest coupons, rebates, and offers. This shows a proactive approach to attracting and retaining customers through transparent discounts.

In conclusion, Durand Mobil Services Inc in Durand, MI, is a long-standing auto repair station with a broad range of services, from routine maintenance to complex engine work, and even light-duty diesel repairs. They aim to provide a professional environment with ASE-certified technicians and modern diagnostic tools. While many customers laud their quick service, reasonable prices, and trustworthiness, a significant negative review points to concerning issues regarding price discrepancies, quality control (missing lug nuts, scratched wheels), and scheduling failures. Potential customers should weigh these varied experiences, recognizing the shop's extensive service capabilities and stated commitment to transparency and convenience, while also being mindful of potential inconsistencies in execution and communication highlighted by some feedback. It is always advisable to discuss quotes thoroughly and confirm timelines when scheduling services.