Down By The River Auto

Down By The River Auto ico

(11 reviews)

Auto Repair StationsNorth CarolinaAvery CountyNewlandLinville Falls Highway

Avery County . North Carolina

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Operating Hours

Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Down By The River Auto Introduce

Welcome to Down By The River Auto, your premier local Auto Repair Station situated at 7805 Linville Falls Hwy, Newland, NC 28657, USA. As a dedicated auto repair service provider within the broader category of Auto Repair Stations, Down By The River Auto stands out for its commitment to honest work, exceptional service, and a customer-centric approach. Serving the Newland, North Carolina community and surrounding areas, this repair shop has garnered a reputation for reliability and quality that keeps customers coming back, even from considerable distances.

While specific details about the shop's physical environment are not explicitly available online, the overwhelmingly positive customer reviews provide valuable insights into the atmosphere and operational ethos. Customers consistently highlight the honesty and integrity of the service provided, suggesting a trustworthy and transparent working environment. The fact that customers are willing to drive significant distances to have their vehicles serviced at Down By The River Auto speaks volumes about the confidence they have in the shop's capabilities and ethical standards. This implies a well-maintained and professional facility where quality workmanship is the priority.

Down By The River Auto offers a comprehensive range of auto repair services to meet the diverse needs of vehicle owners. Although a specific service list isn't provided, the positive feedback, particularly regarding diesel trucks, indicates a strong expertise in this area. One reviewer, who has owned numerous diesel trucks, explicitly recommends the shop for its great work, emphasizing the owner Russell's skill and honesty. This suggests a specialization in diesel engine repair and maintenance, which can be a significant advantage for owners of such vehicles in the local area. Beyond diesel services, it is reasonable to infer that Down By The River Auto provides general automotive repair and maintenance services, addressing common issues such as engine diagnostics, brake repairs, oil changes, tire services, electrical system repairs, and more. Given the trust placed in them for company vehicle repairs, they likely handle a wide spectrum of mechanical and technical challenges.

What truly sets Down By The River Auto apart are its distinctive features, as highlighted by its loyal customer base. The recurring theme in the reviews is the shop's unwavering honesty and ethical approach to business. In an industry where trust is paramount, Down By The River Auto has clearly established itself as a reliable and transparent service provider. Being a family-run business adds another layer of personal care and dedication, fostering a sense of community and trust with their clientele. Customers feel treated like family, a testament to the personalized attention and genuine care provided by the team. This personal touch extends to their business practices, where the focus is not solely on profit but also on the customer's best interests and peace of mind. This ethical foundation builds strong, long-term relationships with customers, making Down By The River Auto a preferred choice for vehicle repairs.

Currently, specific promotional information is not available online. However, the strong word-of-mouth endorsements and repeat business serve as powerful testimonials to the value and quality offered by Down By The River Auto. For local users seeking dependable and honest car repair services, Down By The River Auto presents a compelling option. The positive reviews consistently emphasize the quality of work, the ethical business practices, and the family-oriented customer service. To learn about any current promotions or specific service offerings, local users are encouraged to contact Down By The River Auto directly via phone at (828) 742-1594 or mobile phone at +1 828-742-1594. Visiting their location at 7805 Linville Falls Hwy, Newland, NC 28657, USA, during business hours would also provide an opportunity to experience their welcoming environment firsthand and discuss their vehicle repair needs with the team.

In conclusion, Down By The River Auto is more than just a car repair shop; it is a trusted partner for vehicle maintenance and repair in the Newland, NC area. Their reputation for honesty, quality work, and family-like customer service makes them a standout in the Auto Repair Stations category. Whether you own a personal vehicle or manage a fleet of company vehicles, Down By The River Auto offers the expertise and ethical approach you can rely on. Connect with them today to experience the difference that genuine care and quality workmanship can make for your auto repair needs.

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Down By The River Auto Location

Down By The River Auto Customer Reviews

Excellent shop. I鈥檝e owned a dozen of the same diesel trucks within the last decade and this shop is honest and does great work. I drive 2 hours to have Russell work on our trucks. Look no further

Aug 01, 2024Edward Ortiz

Just wanted to take a moment to thank these people publicly. Not only are they a family run business but they honestly have treated me and my business vehicle repair needs as if I was family. I trust them with the repairs of my company vehicles and have now taken multiple vehicles to them for repairs. they are the kind of people who conducts business with not only $ on the mind but with their conscience and heart. I appreciate them all and thank them for all their hard work. If you own a business or if you have any vehicle that you want someone ethical to work on it this is the shop. Joshua, J & M Builders LLC

Sep 09, 2024Joshua J & M Builders LLC

I took my 03 Subaru to them off a recommendation and they're GREAT 馃憤 they were very kind and friendly and went above and beyond, They created me a list of everything they saw and recommendations and they have good prices. They do they're work fast and well and it was driving great afterwards. I recommend them for any work you need

Feb 24, 2024Elijah James

My boyfriend brought his truck to their shop because he was having trouble with it. they were very nice at first we had no problems. they called me and boyfriend came and picked up the truck. they charged him 600$ for labor and parts which is understandable considering we thought the truck was fixed. the weird part when we picked up the truck the mechanic did not come and talk to us about anything, which i personally thought was very strange considering you would think the mechanic and vehicle owner would be on the same page about the truck. anyways my boyfriend drove the truck 30 mins to spruce pine to the gas station and the truck did the same thing it did before they fixed it, we called them multiple times before they finally answered and came and got the truck. over the last week my boyfriend has called several times daily , and his mother has even called and they have not been in contact. the reason stephanie said they were not answering is because the mechanic was working late which doesn鈥檛 make since since stephanie works at the first desk and her job is to answer the phone no matter what considering it鈥檚 simple community service to be in contact with your customers. she finally answered the phone today and was extremely disrespectful to my boyfriend but let me remind you my boyfriend is a minor . she basically did not tell him anything helpful abt the truck she was basically only told him he had no reason to be upset abt the situation. and then stephanie even went as far to accuse me the girlfriend of leaving a prior review of someone having the same encounter with this shop and went as far to tell austin to tell his lil girlfriend to stop with the reviews which is basically the whole reason i am leaving this review.

Jun 17, 2024Sidney Ollis

Came by here last minute to get new brakes put in, Front of the house was very kind and Informative.They were able to get the parts for me. Service was done very well. Pricing was very reasonable. I was in and out in about an hour.

Jul 23, 2024Emily Ward