Dj's Truck Repair

Dj's Truck Repair, operating within the "Auto Repair Stations" category, aims to provide essential services for heavy-duty vehicles. While their listed address is N Main St, St Pauls, NC 28384, USA, a customer review indicates the actual operational location might be different, specifically citing 264 Powers Road, Lumberton, N.C. This discrepancy in location is a significant point for potential customers to note. For direct contact, they can be reached at (910) 633-1372 or via mobile at +1 910-633-1372.

Based on customer feedback, the actual location of Dj's Truck Repair is described as being "like 6 millas off the Interstate 95 into an agriculture zone" and situated "in a dead end street, extremely difficult to get out to the main street." This description paints a picture of a facility that might be challenging to access, particularly for large trucks. Unlike typical auto repair stations that prioritize high visibility and easy access from main thoroughfares, Dj's Truck Repair's reported location suggests a more remote setup. This could impact convenience for truckers, especially those in a breakdown situation or needing quick service while on transit. The environment itself is likely a functional truck repair shop, equipped for heavy-duty vehicle maintenance and repair, but without further information, specific details about its cleanliness, organization, or amenities for waiting drivers are unavailable.

As an "Auto Repair Station" specializing in trucks, Dj's Truck Repair is expected to offer a range of services tailored to heavy-duty vehicles. These services typically include diagnostics, engine repair, transmission work, brake system repair (including slack adjusters, as mentioned in a review), electrical system troubleshooting, suspension work, and potentially tire services. Given the nature of truck breakdowns, it's also common for such shops to provide or coordinate roadside assistance, as evidenced by the customer who called for help on I-95. The type of parts they use would generally be heavy-duty components specific to trucks, such as sensors, brake components, and various engine parts. Their service model likely involves both in-shop repairs and, as evidenced by one review, potentially mobile service for initial assessments or minor fixes at the breakdown location.

The provided customer reviews present a concerning picture regarding the customer experience at Dj's Truck Repair. One customer reported a significant issue with a repair where a replaced "slack adjuster... fell out next day on the road," leading to additional costs and the refusal of a refund. This indicates potential issues with the quality of work performed and a lack of accountability for faulty repairs.

Another, more detailed review highlights several critical problems. The customer experienced a breakdown on I-95 and contacted Dj's Truck Repair for assistance. While the initial response time was relatively quick for a roadside call, the subsequent service was protracted and ultimately unresolved. The customer reported that after an initial visit and ordering a sensor, the truck was still not running, leading to the vehicle being towed to the shop. Crucially, the customer then reported that Dj's Truck Repair "never answer the phone or texts ever since," even after three weeks, forcing the customer to arrange another tow to retrieve the un-repaired truck. This review strongly suggests issues with communication, responsibility, and the completion of work, leading to significant inconvenience and financial loss for the customer. The reviewer explicitly states, "Please don't call this place. Very much is a waste of time and money. Very irresponsible."

These reviews collectively suggest a pattern of unreliable service, potential quality control issues with repairs, poor communication, and a lack of follow-through. While it's important to consider that these are individual experiences, their severity warrants careful consideration by prospective customers.

Based on the provided information, identifying specific unique selling points or positive features of Dj's Truck Repair is challenging due to the negative nature of the available customer feedback. Typically, truck repair stations highlight features such as:

• 24/7 Roadside Assistance: While a quick initial response was noted, the subsequent lack of communication and resolution negates this as a reliable feature.
• Experienced Diesel Mechanics: The quality of repairs mentioned in one review raises questions about the expertise or quality control.
• Specialized Equipment: No information is available about specific diagnostic tools or heavy-duty equipment.
• Warranty on Repairs: The refusal to refund for faulty work suggests that a reliable warranty might not be in place or honored.
• Customer Communication: This appears to be a significant weakness, with reports of unanswered calls and texts.

The main reported feature seems to be an initial quick response to roadside calls, but this is overshadowed by later issues. The discrepancy in the address is also a notable point, potentially indicating a lack of transparency or an informal operation. For a business in the "Auto Repair Stations" category, transparency and reliable communication are fundamental expectations that appear to be unmet based on customer accounts.

No specific promotional information for Dj's Truck Repair is available online. Businesses in this category often promote competitive pricing, speed of service, or guaranteed work. However, the existing reviews suggest that the value proposition of Dj's Truck Repair might be questionable, given the reported issues with repair quality, communication, and financial responsibility. The customer who had to pay "triple price" for a repeated repair and was refused a refund indicates a negative value experience rather than promotional savings. Without any positive promotional details or verifiable testimonials, potential customers should exercise extreme caution and consider the implications of the negative feedback regarding service quality and professionalism.

In conclusion, while Dj's Truck Repair operates within the "Auto Repair Stations" category and aims to serve the heavy-duty truck community, the available customer reviews present a concerning view of their service quality, reliability, and customer communication. The reported issues with location transparency, repair efficacy, and post-service accountability are significant factors for any potential client to consider before engaging with their services. Truckers in the St. Pauls/Lumberton area seeking repair services are strongly advised to carefully evaluate these points.