Detroit Axle

Detroit Axle, located at 2000 Eight Mile W, Ferndale, MI 48220, USA, operates as a prominent auto parts store. While the category provided is "Auto Repair Stations," it is important to note from the context of the reviews that Detroit Axle primarily functions as a supplier of automotive parts, rather than a service center performing repairs. This distinction is crucial, as their business model revolves around selling components for vehicles, which customers or other repair shops would then install. The customer reviews, which are the sole source of information provided, paint a largely negative picture regarding various aspects of their operations, particularly customer service and product management.

Environment of the Auto Parts Store: As an auto parts store, Detroit Axle's physical environment at 2000 Eight Mile W, Ferndale, MI, would typically consist of a warehouse or a retail front with a substantial inventory of automotive components. Given the nature of the complaints, it's likely that a significant portion of their business operates online, involving packaging and shipping of parts. The reviews do not offer specific details about the cleanliness, organization, or in-store customer experience, but the issues raised about packaging and incorrect parts suggest potential inefficiencies or problems within their inventory management and shipping departments, which are integral to the environment of an auto parts supplier. The location on Eight Mile Road indicates a commercial or industrial setting, common for such businesses.

Services and Goods for Sale: Detroit Axle's primary offering is the sale of automotive parts. Based on the customer reviews, these include:

• Front End Kits: One customer explicitly mentions ordering a "front end kit," which typically includes various suspension and steering components necessary for the front axle assembly of a vehicle. This suggests they sell comprehensive kits for common automotive repairs.

• Brake Rotors: The mention of a "SureStop brake rotor box used as packing material" implies that they handle and sell brake components, including rotors, even if the specific brand mentioned was used incorrectly as packing.

• Rack and Pinion Assemblies: Another customer ordered a "rack and pinion" for their vehicle. This is a crucial steering system component, indicating that Detroit Axle supplies significant drivetrain and steering parts.

• Various Heavy Suspension Components: The complaint about "so many heavy suspension components into one box" further confirms their offering of a wide range of suspension parts.

While a full catalog is not available from the provided data, it is evident that Detroit Axle specializes in providing replacement parts for various automotive systems, often bundled into kits or sold individually. Their business model likely involves a mix of online sales and possibly a physical pickup option at their Ferndale location, though the reviews focus on the challenges of their online/delivery service.

Features and Customer Experience: The provided customer reviews highlight several significant negative features and challenges associated with Detroit Axle's operations, particularly concerning their customer service and product handling:

• Poor Customer Service: This is the most prevalent and severe complaint. Customers describe the customer service as "a joke," "absolutely the worst customer service I’ve ever dealt with," and characterize representatives as "entitled" and attempting to "make it out like what happened is your fault." The outsourcing of customer service to a "3rd party company" is cited as a major issue, suggesting a disconnect between the company and its customer support. This makes it "really hard to get warranty or replacement parts."

• Issues with Product Accuracy and Completeness:

  • Missing Parts: One customer reported that "parts were missing" from their ordered kit.
  • Incorrect Parts Sent: Another customer received an item that "was not the correct part for my vehicle," despite providing the necessary vehicle information.
  • Open/Unsealed Packaging: The observation that "several of the clear plastic bags the parts were supposed to be sealed in were open" raises concerns about quality control and whether items are truly new or complete.

• Unacceptable Packaging Practices: A Ford-certified technician customer noted, "I’ve never seen any company package parts the way that Detroit Axle did with my front end kit." The complaint specifically mentions "so many heavy suspension components into one box" and the use of a "SureStop brake rotor box used as packing material," which is not a brand Detroit Axle sells. This suggests a lack of professional packaging standards, potentially leading to damage during transit or reinforcing suspicions about the origin of parts (e.g., returned items being resold).

• Difficulties with Warranties and Refunds: Customers report significant struggles in resolving issues, with the company "refusing to accept that the part they sent is the incorrect" and refusing "to issue a refund for a company mistake." This leads to customers being "out of $250 dollars" or having to "request a refund" due to poor treatment, indicating a challenging and uncooperative warranty and returns process.

• Potential Resale of Returned/Used Parts: The use of a non-Detroit Axle branded box as packing material and the observation of open bags led one customer to "think they sent me parts someone else returned," raising serious concerns about product integrity and whether customers are receiving new, unblemished components.

Promotional Information: Based solely on the provided customer reviews, there is no positive promotional information to share. Instead, the feedback serves as a cautionary tale for potential buyers. The reviews effectively act as negative promotional material, strongly advising against purchasing from Detroit Axle due to widespread issues.

• The overarching message from customers is "Don’t order anything from them" and "Buyers beware!"
• The primary "promotional" aspect derived from these reviews is a warning about "the worst customer service I’ve ever dealt with."
• Concerns about product quality, accuracy, and returns processes are highlighted as significant deterrents.

In conclusion, Detroit Axle, located at 2000 Eight Mile W, Ferndale, MI, primarily functions as an auto parts store, supplying various vehicle components such as front-end kits, brake rotors, and rack and pinion assemblies. However, the available customer feedback from the Internet indicates severe and consistent issues across multiple facets of their operation. Customers report highly unsatisfactory experiences with outsourced customer service, leading to significant difficulties in processing warranties, replacements, or refunds. Furthermore, recurring problems include the receipt of incorrect, missing, or inadequately packaged parts, with suspicions raised about the resale of returned or unsealed items. These pervasive negative experiences strongly advise potential buyers to exercise extreme caution when considering Detroit Axle for their automotive part needs. The contact number provided is (888) 583-0255 and +1 888-583-0255, though customers imply that attempts to resolve issues via these channels may be met with frustration.