DeRubertis Auto Service & Sales

Welcome to DeRubertis Auto Service & Sales, a dedicated auto repair station located at 386 5th Ave in Troy, New York. Serving the local community, DeRubertis Auto Service & Sales has garnered positive feedback, emphasizing its fair pricing, reliable service, and commitment to customer satisfaction. Operating within the "Auto Repair Stations" category, they provide a range of automotive services and potentially offer vehicles for sale, though the primary focus based on the available information is on repair and maintenance.

Based on customer reviews, the environment at DeRubertis Auto Service & Sales is perceived as welcoming and trustworthy. The mention of it being "family owned" often suggests a more personal and community-oriented approach to business. Customers seem to feel comfortable and well-cared for, particularly highlighted by the statement, "This place is where you want to be when something happens to your car." While specific details about the physical layout are not provided, a typical auto repair station includes a service area equipped with diagnostic tools, lifts, and repair equipment, as well as a customer waiting area or reception. The positive testimonials suggest an environment where customers feel they are treated fairly and with integrity.

The core services offered at DeRubertis Auto Service & Sales encompass a range of general auto repair and maintenance. One customer explicitly mentioned being helped "in a bind at least 3 times already," indicating the shop's willingness and ability to handle unexpected vehicle issues promptly and effectively. The description of "absolute best o. Repair and customer service" suggests a high standard of workmanship across various types of repairs. While specific services are not itemized, typical offerings of an auto repair station include oil changes, brake service and repair, tire rotations and replacements, engine diagnostics, transmission service, exhaust system repairs, heating and cooling system maintenance, and electrical system troubleshooting. Given the name includes "Sales," it is possible they also deal with the buying and selling of vehicles, but the customer reviews heavily emphasize their repair services.

Features of DeRubertis Auto Service & Sales, as highlighted by customer experiences, include fair and affordable pricing. The reviewer explicitly states they are "fair and affordable," which is a significant factor for many seeking auto repair services. The family-owned aspect is also a notable feature, often associated with a more direct and personal approach to customer interactions and service. The repeated positive experiences of one customer who has relied on them multiple times underscores their reliability and consistency in providing quality service.

The standout feature appears to be their exceptional customer service. The reviewer described it as "absolute best" and further characterized the staff as "just Good people in general." This suggests a business that prioritizes building positive relationships with its customers, fostering trust and loyalty. The willingness to help customers in urgent situations ("helped me in a bind") further exemplifies their commitment to going above and beyond basic service provision.

Regarding the initial negative comment mentioned in the first review, it's crucial to note that the reviewer themselves states that the "crap about scamming people was an Unfounded charge of the past" and that "False Charges Dropped." This indicates that any prior negative allegations have been resolved and were not substantiated. Therefore, current assessments of DeRubertis Auto Service & Sales should primarily focus on the positive experiences shared by other customers.

Promotional information is not explicitly provided in the given text. Auto repair shops often attract customers through word-of-mouth referrals, positive reviews, and local reputation, all of which seem to be strengths of DeRubertis Auto Service & Sales based on the available feedback. To inquire about any current promotions, discounts, or specific service packages, local users are encouraged to contact them directly at (518) 233-9531 or +1 518-233-9531. Visiting their location at 386 5th Ave, Troy, NY 12182, USA, during business hours would also provide an opportunity to discuss their automotive needs and any potential special offers.

In conclusion, DeRubertis Auto Service & Sales in Troy, NY, appears to be a highly recommended auto repair station within the local community. Its reputation is built on fair pricing, reliable and high-quality repair services, and exceptional customer care, underpinned by its family-owned operation. The positive experiences shared by customers, particularly the emphasis on trustworthiness and going the extra mile, suggest that DeRubertis Auto Service & Sales is a go-to destination for those seeking dependable automotive service in the Troy area. While the possibility of vehicle sales exists, the primary strength and focus, according to customer feedback, lie in their comprehensive and customer-focused auto repair services.