Custom Coach

Located at 1530 Neubrecht Rd, Lima, OH 45801, USA, Custom Coach presents itself as a comprehensive "Auto Repair Station" that extends beyond typical car repair to include specialized services for a wide range of vehicles, including commercial ones. They operate as a full-service automotive repair facility, also excelling in auto body repairs and custom work. You can reach Custom Coach by phone at (419) 228-4432 or via mobile at +1 419-228-4432.

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Custom Coach, according to its stated mission, aims to provide timely, affordable, and effective service, ensuring customers drive home satisfied. Their facility is described as independently owned and operated, with a focus on comprehensive automotive maintenance and complete auto body repairs since 1976. This long history suggests a well-established presence in the Lima area. They also emphasize their staff's willingness to answer any questions about the repair process or dealing with insurance companies, indicating a commitment to transparent communication. However, it's important to note the provided customer reviews present a stark contrast to this stated mission and the general perception of a long-standing business. These reviews unfortunately indicate significant dissatisfaction, particularly regarding the quality of repair work, specifically paintwork. Phrases like "very very bad job," "do not recommend there is service to anyone," and "They can't paint there way out of a coloring book" highlight concerns about the execution of their services. This feedback suggests that, despite their intentions, the customer experience for these specific individuals fell short of expectations, particularly in the quality of the repair outcome.

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Custom Coach is distinguished by its remarkably broad range of services, catering to a diverse clientele and various vehicle types. As a "full-service automotive repair facility," they offer:

• Automotive Maintenance: This includes standard upkeep services to ensure vehicles run efficiently and reliably.

• Complete Auto Body Repairs: Addressing damage to the vehicle's exterior, which is a core part of their offering. This would encompass dent removal, panel replacement, and structural repairs.

• Auto Painting Services: For restoring or customizing automobiles, including antique farm tractors. This is a critical service, as highlighted by the negative customer feedback focusing on this area.

• Mechanical Work and Diagnostic Services: Beyond body work, they also perform general mechanical repairs and are equipped as a full-service diagnostic center, indicating a capability to identify and fix various internal vehicle issues.

• Heavy Vehicle Repair: Uniquely, Custom Coach works on a wide array of large vehicles, including pick-up trucks, buses, and semi-tractors, making them a versatile option for both personal and commercial vehicle owners.

• Metal Fabrication, Plasma Cutting, and Welding: This specialized capability allows them to handle complex repairs and custom projects involving metalwork, which is crucial for structural repairs and custom modifications.

Their mission statement also indicates a commitment to using "parts equal to or better than those used by the original manufacturers," aiming for high-quality replacements.

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Custom Coach emphasizes several operational features:

• Extensive Experience: Having been in operation in the Lima area since 1976, they boast a long history in the automotive repair industry. This tenure suggests deep roots in the community and accumulated expertise over decades.

• Versatility in Vehicle Types: Their ability to service not only automobiles but also pick-up trucks, buses, and semi-tractors, along with engaging in metal fabrication and welding, indicates a broad skill set and extensive workshop capabilities.

• Focus on Affordability and Timeliness: Their stated mission highlights a commitment to providing "timely, affordable and effective service," aiming for both efficiency and competitive pricing.

• Customer Support: They state their staff is available to answer questions about the repair process and assist with insurance company dealings, aiming to simplify the customer's experience.

However, the provided customer reviews directly challenge the execution of some of these features, particularly the quality of work. While a business may have a long history and state positive intentions, real-world customer experiences are crucial indicators of actual performance. The critical feedback specifically targets the quality of repairs, particularly paintwork, which is a significant component of body shop services.

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Custom Coach's promotional messaging centers on their mission to provide high-quality, affordable, and timely service, with a goal of restoring vehicles to "pre-collision quality or better" and ensuring customer satisfaction. They aim to be a comprehensive solution for collision and custom repair work, as well as mechanical and diagnostic needs.

However, the available customer testimonials directly contradict this promotional message, offering a stark warning to potential clients:

• "I took my vehicle there to get a few places fixed on it they did a very very bad job I do not recommend there is service to anyone Thank you and have a wonderful day"

• "Do not get any work done by them. They can't paint there way out of a coloring book. I'm sure there are worse body shops; but you would be hard pressed to find one."

These reviews are extremely negative and critical, focusing on the quality of the repair work, particularly painting. Such strong negative feedback from real customers is highly influential and should be considered by anyone researching Custom Coach. It suggests that while the business advertises comprehensive services and a commitment to quality and affordability, the actual execution of these services may not consistently meet customer expectations, specifically concerning the craftsmanship of the repairs. For local users in Lima, OH, considering Custom Coach for their automotive or body repair needs, it is advisable to proceed with caution and potentially seek additional, more current reviews or alternative repair options to ensure their expectations for quality and service are met.