Cronin Chrysler Dodge Jeep Ram Service

Welcome to Cronin Chrysler Dodge Jeep Ram Service, located at 951 W Main St, Lebanon, OH 45036, USA. As a part of a dealership network, Cronin Chrysler Dodge Jeep Ram Service functions as both an auto parts store, providing genuine OEM (Original Equipment Manufacturer) parts for Chrysler, Dodge, Jeep, and Ram vehicles, and an auto repair station offering service and maintenance for these makes. This introduction aims to provide local users in Lebanon and the surrounding areas with a detailed understanding of the environment, the range of parts and services offered, key features, and insights from customer experiences to help inform their decisions.

As a dealership service and parts center, the environment at Cronin Chrysler Dodge Jeep Ram Service likely includes a dedicated parts counter staffed by knowledgeable individuals who can assist customers in identifying and ordering the correct components for their vehicles. Adjacent to this would be a service reception area where customers can schedule maintenance or repairs and interact with service advisors. The facility would also house a well-equipped service bay area where certified technicians perform various automotive services. The parts department would have a storage area or warehouse to stock a wide inventory of OEM parts to meet the needs of both service operations and over-the-counter sales to individual customers and independent repair shops.

Cronin Chrysler Dodge Jeep Ram Service offers a dual function, providing both genuine OEM parts and a comprehensive range of service and repair options for Chrysler, Dodge, Jeep, and Ram vehicles. Their offerings include:

• Genuine OEM Parts: A wide selection of factory-manufactured parts specifically designed for Chrysler, Dodge, Jeep, and Ram vehicles, ensuring optimal fit, performance, and reliability. This includes parts for engines, transmissions, brakes, suspension, electrical systems, body components, and accessories.
• Routine Maintenance: Services such as oil changes, tire rotations, fluid flushes, filter replacements, and scheduled maintenance according to the manufacturer's recommendations.
• General Repairs: Addressing a wide range of mechanical and electrical issues, including engine repairs, transmission services, brake repairs, suspension work, and more.
• Diagnostic Services: Utilizing specialized tools and equipment to accurately diagnose vehicle problems.
• Warranty Work: Performing repairs covered under the manufacturer's warranty for Chrysler, Dodge, Jeep, and Ram vehicles.
• Recall Services: Addressing any outstanding safety recalls issued by the manufacturers.
• Battery Service: Including battery testing and replacement, as highlighted in one of the customer reviews.

The customer reviews provide mixed feedback regarding the service department at Cronin Chrysler Dodge Jeep Ram Service. One review details an experience where, after a battery replacement on a Jeep Wrangler, several follow-up visits were required to rectify issues such as missing fender rivets, a loose fuse box cover leading to a burning smell, and a hose from an aftermarket braking system being improperly secured. While the reviewer notes that "All good now" after the final visit, the need for multiple returns indicates initial oversights in the service process.

Another review contrasts a positive experience with the sales staff against a negative interaction with a service department customer representative. The customer sought diagnosis and repair for a banging sound in their Jeep Gladiator's overhead top. The review describes being "gas lighted" and given temporary, ineffective solutions before ultimately finding the issue (an untorqued factory bolt) and a proper fix at another service center.

Based on this feedback, the features of Cronin Chrysler Dodge Jeep Ram Service include:

• Access to Genuine OEM Parts: As a dealership, they offer authentic parts designed for Chrysler, Dodge, Jeep, and Ram vehicles.
• Certified Technicians: Presumably employing technicians trained to work specifically on these makes.
• Comprehensive Service Capabilities: Offering a wide range of maintenance and repair services.
• Warranty and Recall Service: Ability to handle warranty repairs and safety recalls for their brands.
• Potential for Sales Expertise: One review praises the sales staff.

However, the reviews also highlight potential drawbacks in the service department, including:

• Risk of Initial Oversights: The first review indicates the possibility of errors during service that may require return visits.
• Inconsistent Customer Service: The second review points to a negative experience with a service department representative, including a lack of effective problem-solving.
• Potential for Misdiagnosis: The same review suggests a possible misdiagnosis or inadequate troubleshooting of a customer's vehicle issue.

Regarding promotional information, the provided data does not include any specific discounts, special offers, or promotions for the parts or service departments at Cronin Chrysler Dodge Jeep Ram Service. Dealership service and parts centers often have promotions on specific parts, service packages (e.g., oil change specials, seasonal maintenance deals), or discounts that may be available through the dealership's website, direct mailers, or service advisors. To learn about any current promotions on parts or services at Cronin Chrysler Dodge Jeep Ram Service, it is recommended to contact them directly using the provided phone numbers: (513) 228-7338 or +1 513-228-7338, or by visiting their dealership website.

In conclusion, Cronin Chrysler Dodge Jeep Ram Service in Lebanon, OH, offers the convenience of obtaining genuine OEM parts and accessing service for Chrysler, Dodge, Jeep, and Ram vehicles directly from a dealership. While they provide a wide range of services and have certified technicians, the customer reviews present a mixed picture of the service department experience. Potential customers may benefit from the availability of OEM parts and warranty service but should be aware of the reported issues with service quality and thoroughness. It is advisable to seek detailed information about service procedures, warranties on repairs, and any current promotions by contacting the dealership directly. For parts needs, the dealership remains a reliable source for genuine components for their specific vehicle brands. Local users should weigh the convenience of OEM parts and brand-specific service against the reported customer service experiences when making their decisions.