Coughlin Ford of Heath

We had some major work done on our 2019 Ford Edge. They took longer than expected and didn't offer us a loaner car. The labor prices on warranty work almost gave me a heart attack, but the car is running well, and I met an old friend of the family at the cashier's office.

Jul 24, 2024 · Scott Booher

Stopped by unexpectedly with a check engine light on my F150 Was driving from Florida to Ontario so it was a first time visit for me. Analysis and installation of the offending sensor took under 2 hours and I was back on the road. Great service and staff. Highly recommend

Feb 02, 2024 · David Hoyles

Quick lane lol, if you think 2hrs is quick then have fun sitting. Called 1st thing in the morning was told they have no one so I headed in and 2hrs later i finally got out of there. What a joke. Needless to say I’ll never go back. Save your self a ton of time and just go to Valvoline.

Apr 25, 2024 · CM

Complete lack of integrity with these guys. I stopped by Coughlin to buy plugs for my truck, then eventually just opted to have it done by them. Called for an appointment/quote. I was told two hours labor, then he says "oh wait, that doesn't take that long". Yes, I already know it doesn't take two hours to pull two plastic covers off and change the plugs. So, I head in hoping for the best. They take my truck in at 9:30. I also had requested a tire rotation. Both services were done by 10:30. Cashier asks if I bought the tires there, which I had not, so I had to pay for rotation and TWO hours labor. For a job that actually took less than an hour, since they also had the rotation done as well. So, in total they charged me $15.24 for plugs I had just bought from their parts department, three days before for $13.85, two hours labor, for less than one hour of work, and charged me for a tire rotation that fell into the original hour of labor. It's no wonder people dread taking their vehicles in for service. A service that should of been closer to $350-400, was billed at nearly $600. Total lack of honesty. Really wish I could have kept using Ford mechanics, but this is a waste of money.

Jan 20, 2023 · Ronnie Milsap

Staff was excellent. Called in with broken down car. Rusty (Quick Lane employee) took my call attempting to troubleshoot my issue over the phone. Ultimately needed towed to Quick Lane. Rusty was able to recommend a tow service. This was around 4:30pm. He called me first thing the following morning (around 8am) with a diagnosis. Car was finished around 9:30-10:00 am. I'm so impressed by the staff and Rusty's genuineness to help me and at the most affordable cost. I have delt with other shops and this truly by far is the best. I strongly recommend and I myself will be using them going forward. I love about 40 min away and still will be taking my cars to them if that speaks to the volume of how much I respect this place. Added bonus, they were incredibly cheaper than my local dealer out of Zanesville. Great job Rusty and to all the Quick Lane team.

Oct 30, 2022 · Brad Klein

I found them online. I specifically asked if the truck needed a cam phaser repair. I was assured it did not. All seemed well. I traveled up there only to find it clearly needed a cam phaser. They weren't interested in fixing it, but boy were they interested in selling a virtually worthless extended warranty! New Fords are maintenance intensive and the dealers are aggressive at avoiding doing this work under warranty. No thanks guys, seriously disappointed.

May 06, 2025 · KenJ Mc