Costco Tire Center

Service excellent. Jon at the front desk could have worked at the Jungle Cruise in Disneyland (his witty humor was great). Prices were fair. Fast with and appointment. The only down side was the parking - but I have to fault the members who take Tire Center Parking to go shopping. Geez! I know it's busy and hard to find spots but come on folks!

Feb 03, 2025 · John Webster

Extremely Disappointed with Costco Tire Center Service. I had an appointment at Costco Tire Center today to replace my tires, and the experience was extremely frustrating. The representative was unbelievably slow—taking over 20 minutes to assist the customer in front of me. When it was finally my turn, she unapologetically told me it would take *at least* 2 hours or more to change the tires, without offering any guarantee of when the job would be done. I had to pick up my toddler in less than 2 hours, and despite having a scheduled appointment, there was no consideration for my time. The lack of professionalism and customer care was astonishing. I ended up leaving without the service being completed because there was no way to ensure it would be done in time. This occurred on Sep 20th, 2024. Costco needs to do better. Management should ensure that appointments are honored, service is timely, and customers are treated with respect. This experience has made me seriously reconsider using their services in the future.

Sep 20, 2024 · Ali Issaei

I scheduled an appointment at the Costco Tire Center in Vista for a simple tire rotation at 4 PM. I arrived early at 3:50 PM, expecting the service to start on time. However, I was told they couldn’t even begin until 5:30 PM—an hour and a half after my scheduled time! What’s the point of scheduling an appointment if they can’t stick to it? I had to rearrange my entire day and wait around for something that should have been straightforward and quick. Very frustrating and unprofessional. I expect better from Costco. Feel free to adjust it to fit your experience! 09/15/2024

Sep 15, 2024 · Anton Boikov

Don't understand the point of making an appointment when it's two and a half hours past your appointment time and they still haven't even looked at your vehicle. Usually don't have a problem with Costco Tire Center, but this is ridiculous. Tire repair due to nail covered under warranty and took nearly 4 hours. Unsatisfactory.

Sep 03, 2024 · Lucan Lacy

Pros: Good inventory and availability. Prices seemed good, especially compared with Discount tire that imposed an installation fee that Costco did n to charge. Poorly staffed waiting / service area. Despite the staffing issue, we will probably return next time.

May 14, 2024 · Ronald Cozad

Unprofessional and incompetent + unsafe and illegal practices. Buyer Beware. They do not honor their warranties and they WILL send you out without a safe tire. Their warranty is subjective not objective. Report to the state immediately if your safety has been jeopardized by their fraudulent sales practices. DOCUMENT everything, get names of everyone, and get everything in writing. The state frowns on these practices and this Costco could face serious legal issues at this point.

Mar 29, 2025 · Abby O’Brien