Costco Tire Center

One star! 😡 Absolutely the WORST experience at the Costco Tire Center on Senter Road in San Jose! Let me paint you a picture: I booked an appointment to get my tires replaced, which was already a pain because their system is clunky. Showed up on time, and then the waiting began... and began... and BEGAN. FOUR HOURS of my life wasted. To make matters worse, I had to Uber back and forth from home because who wants to spend 4 hours in tire purgatory? That's $100 down the drain, thanks Costco! Finally, I get called up to the counter, only to be told by some clueless guy that they couldn't replace my tires because of some made-up issue with the "brand" of my car! Seriously?! Then, like magic, he talks to his manager and suddenly everything is fine and fixed in 10 MINUTES. What a joke! So basically, I wasted an entire Saturday, blew $100 on Uber, and dealt with incompetent staff. Oh, and did I mention the parking lot is a nightmare? Avoid this place like the plague.

Jan 25, 2025 · Moubachir Silicon Valley

I am extremely disappointed with the service I received at Costco Tire. I took my van in for a tire that was losing air and suspected there might be a nail or damage. The tire was only 6 months old, having been purchased in June 2024, so it was still fairly new. The mechanic checked the tire and assured me that there was no issue, simply filling up the air and telling me to return if the pressure dropped again. The next morning, the tire was flat again—50% of the air had gone out. I brought it back to Costco Tire, dropping my car off as soon as they opened at 8:00 AM. However, after hours, I received a call around 7:15 PM (after closing hours), stating that the tire was "fine" and there was no issue with it. The mechanic also told me they found a nail in a different tire and switched it with my spare. Despite these assurances, the very next morning, the tire that was supposedly "fine" went flat again. I was frustrated and went to another mechanic, who discovered that there was indeed a nail in the tire that Costco Tire had claimed was fine. This nail had been in the tire for the past three days, causing a slow leak, and was never properly addressed by Costco Tire. Additionally, I was rushed and dismissed when I was asked to pick up my car. My concerns were not taken seriously, and I was given no proper resolution, leaving me to deal with an unresolved issue for days. It feels as though the mechanic working the closing shift may have rushed through the inspection and didn’t perform a thorough check of the tire, simply wanting to finish up their shift. I am very disappointed by the lack of care and professionalism shown in this situation. I will be reconsidering my future business with Costco Tire in this location and would advise others to be cautious with their service.

Dec 15, 2024 · Htet Myat (TET)

Went in this morning for a tire replacement. Tech Gerardo D was very helpful and professional. He also patiently addressed my concerns for tire rotation. I’m grateful for his expertise and service.

Jan 03, 2025 · Jessie Yuan

Automated Tire inflation pumps. Located on far end next to Tire Center; not near gas pumps. Two stalls to park your car in - any which way; heads in or tail in and coiled air pump cord will reach all four tires easily. Simple to use; just increase or decrease desired PSI value to inflate tire. Car tire pressure is typically around 32-35 PSI and can be found on the car’s inside door handle. Connect it to your tire valve and the machine will display tire current pressure value and will automatically pump additional air to desired pressure. An audible sound will tell you that it reaches the desired pressure so there’s no need to look at the screen. Area is well lit and safe and away from heavy traffic.

Dec 12, 2022 · Son Bui

The actual tire guys were polite and friendly, but Costco itself lacked customer service. They say when you order your tires that it'll be 5-10 business days after your order for them to arrive, and they'll give you a call or email to let you know the tires arrive at the shop. I ordered on 3/7. They said the tires shipped on 3/10. I thought I was more than patient and didn't call them until 4/4--almost 20 business days had passed with no word. They called Michelin to see where my tires were. The next day they called me back and said my tires were delivered 4 or 5 days before I called.

Apr 05, 2024 · F Iannce

The parking lot is a warzone, The reserved spots for the tire center are completely full. Even if you have an appointment, it's still a 1 to 2-hour wait for a simple tire repair. They didn't even bother to call or text me once my car was ready. I guess at least my tire did get repaired, and it did have appointments available within a reasonable timeframe unlike most other Costcos here. [Edit: I did get an SMS that my car was ready... 30 minutes after I'd already picked it up.]

Mar 02, 2025 · Roberto Bayardo