Costco Tire Center

Made an appointment for 1215pm and my car wasn't started on until well after 2pm which resulted in me being late to work. Please honor the appointment times that your customers make. Install looks good and tires look great, but very disappointed with the service. One star for Costco (as a whole), one star for installation and warranty included in price.

Nov 26, 2024 · Qi

I got a flat Tire. A total hassle. I couldn't get the tire off the tow truck driver couldn't get the tire off. Finally I inflated it again and drove it to Costco luckily it was only 6 Mi away. They were able to take me in that day gave me an incredible deal because I had bought tires there before and they gave me prorating on tread and anyway two new tires installed for 80 bucks. That sounds like a really great deal to me. I bought some soft serve Ice cream while I waited. Another deal

Aug 12, 2024 · Ersyla Nellajoy

Costco being a reputed brand, I was expecting them to be professionals. They do not come anywhere closer to the world " Professionalism "!! I usually go to Sam's club tire center, but this time made the mistake of going to Costco. Bought 4 new tires , but can not register. The tire manufacturer blames costco and costco Blames Tire manufacturer. What makes it even more difficult is the lack of communications from costco Tire Center. To start with, getting someone on the phone is very difficult. They hardly have patience to provide complete information, do not bother to answer questions. I understand they are always busy, but that can not be an excuse for their reluctance to resolve the issue. I guess I am back to being a loyal customer at Sam's Club Tire Center

Oct 31, 2024 · ravi daitota

Two months ago I went in for a tire rotation & balance appointment; with one tire indicating low, 24 vs 35psi. Other three read fine. After waiting an hour plus, they said the tires didn't need rotated and found no leak in the one low tire and sent me on my way. Note to sleep, they filled the one tire in question with air/nitrogen and told me to come back in two months. Today was the return and they rotated the tires. As though there would be a lot of tread change in these last tow months of much cooler weather. 🤔 And yes, they found a leak in the said low tire valve stem. Tires are a very serious matter folks. They're the material that connects our 1 ton+ missile to the road. Be aware, be informed, and be knowledgeable. Costco tire centers have changed, and my two recent experiences were less than acceptable. BTW, my appointment today was almost 2-1/2 hours and they tried to charge me three lousy dollars. I think not!!!

Jan 07, 2024 · K R

I am very disappointed, you would assume that Costco is a huge company that would have the right training to deal with customers. Unfortunately, they never reported a problem within my car when I installed all 4 of my new tires at their shop (700+ dollars for installation) when they declared that they "would recommend a problem in the notes if seen" which led to a bigger problem within all 4 of my tires. If the problem was recommended and written in my notes, I would not have problems with my tires 11 months after installing 4 new tires that cost around 800 dollars. Even their employee said, and I quote "I am so sorry, this should have been recommended in your notes" The hassle of trying to solve the problem was a huge waste of time, they told me they would get back to me within a day, but they never got back to me in a whole week. A week later, I called to follow up and they told me to come in again, even though they had looked at my car not too long ago. Once I came in again, they informed me that they are unable to help me. They could have informed me over the phone, but instead they decided to bring me and made me wait for an hour, just to let me know the same information they have been providing over the phone. It was a huge waste of my time. save your money, and tires and tell them to have a good day.

Feb 28, 2024 · loai khasawneh