Cordells Wrecker Services

Excellent Fast Service! I was broke down & stranded in a parking lot in Waynesville. Chambers Auto who are amazing gave me this number. I called Terry & he eased my mind that he would be to me in about an hour. It was 15 degrees outside!! 🥶 Terry got to me in less than that! I was so grateful for him coming to me so fast. I was worried & cold but he had me laughing with jokes as he was hooking up my car to be towed. Great guy!! Everything was fast & easy. He was so nice n kind. I would highly recommend this company. Thank You so much for the wonderful experiance in taking care of me. I plan to let everyone know. I appreciate you so much! God bless you! 🙏

Jan 27, 2025 · Susie Wolcott

We use Cordell's Towing for all our fleet needs and occasional forklift delivery. Dependable, Timely, Courteous. Thanks as always Terry

Feb 13, 2025 · Burton Doss

Worst tow experience ever. I requested a tow through GoodSams travel assistance. I was told it would take 2.5 hours for a driver to arrive. The truck driver was 40 min late beyond the scheduled time and did not call to update the arrival time. When asked about the delay, his response was you scheduled though an auto club and you don't get preferential treatment. The tow was only 4 miles but was a little scary to follow as the truck was almost off the rollback. Once at the mechanic the drive left the truck in an adjacent lot with the keys in the ignition and to doors unlocked. I happened to catch him as he was driving away. He again told me that I was not his customer as I called in through a Auto Club and he began to tell me how he did not like to work with auto clubs and for that mater did not like me. When I called into the main office to complain I was confronted with a similar experience. The person on the other end of the line also said I was not their customer as the call for the tow came from the auto club. When I questioned this he stated, " you must be an (expletive) millennial because you don't know how these things work." I am a 50+ year old business owner who does know how it works. I called GoodSams and lodged a full formal complaint against this company. I am sharing my experience here so others will also know that this company should not be used ever.

Jul 28, 2020 · Jonathan Hettrick

Absolutely awesome. I was told by my roadside assistance that WINCHING me out of a DITCH was NOT covered by my roadside assistance (ridiculous, right?). So Terry was able to write it up as a tow due to a flat, which I am able to get reimbursed for. And he was wonderful, even despite the rain. AND it cost much less than I was quoted by my roadside assistance! I'm keeping his card on me, that's for sure!

Mar 16, 2016 · J H

I called Roadside Assistance w/ Nationwide and this is the company they connected me with. When I called to confirm that their arrival time would be an hour and a half (that way I could notify my place of employment how late I would be), the individual I spoke with was rude, which caused me to feel as though it was an inconvenience that he would have to provide me with this service. Since my G35 Coupe is RWD, I checked to ensure that they would be towing my car on a flatbed truck. This "inconvenience" added an additional 30 minute extension to their arrival time. I called back my Roadside, explained the situation, requested that they cancel the work order (which they did), and placed a new work order with a company that was grateful for the business opportunity. Learn how to provide quality customer service, and treat the person you are serving with respect, Cordell's. There are way too many other places providing towing services.

Apr 13, 2016 · Daniel Jensen