Continental Auto Parts

Continental Auto Parts, located at 1085 Thomas Busch Memorial Hwy, Pennsauken Township, NJ 08110, USA, functions within the broader category of "Auto Repair Stations" by supplying a range of automotive parts essential for vehicle maintenance and repair. While not directly an auto repair facility that performs mechanical work, their role as a parts provider is integral to the operations of such stations, as well as to independent mechanics and individuals performing their own vehicle work. The business can be reached at (856) 235-2300 or via mobile at +1 856-235-2300.

Continental Auto Parts operates as a distributor of aftermarket collision automotive parts. From available information, the company has significant warehouse space, with over 500,000 square feet across its locations in New Jersey, New York, Pennsylvania, and Ohio. This scale suggests a focus on inventory breadth and distribution capabilities. The physical location in Pennsauken Township likely serves as a key distribution hub for the region, catering to both professional installers (like collision shops and mechanics) and potentially do-it-yourself customers. The environment of a large-scale parts distributor typically involves extensive shelving for parts storage, a loading dock for receiving and dispatching goods, and a customer service counter for order placement and pick-up. The emphasis would be on efficient inventory management and logistics to fulfill orders promptly.

Continental Auto Parts provides a comprehensive line of automotive parts and accessories. Their inventory is described as extensive, covering various categories, makes, and models, with most items reportedly in stock for immediate delivery or shipment. Specific product lines mentioned include headlights, sheet metal, mirrors, body panels, radiators, A/C condensers, intercoolers, alloy wheels, and OEM recycled bumper covers. This broad selection indicates that they cater to a wide range of automotive needs, from routine maintenance items to more specialized collision repair components. As a supplier within the "Auto Repair Stations" category, their primary service is to ensure that garages, body shops, and individual customers have access to the necessary parts to complete repairs and upkeep. They also state that their online catalog enables 24/7 ordering, and in-stock parts are typically delivered the next day. They also offer a hassle-free return policy, where customers can fill out an online form to receive a Return Goods Authorization (RGA) number for eligible parts, and a driver will pick up the part(s) with their next delivery. Their call centers are open six days a week.

Customer experiences, however, present a mixed picture regarding the consistent quality of service and product. One customer review highlights a significant issue with "horrible customer service and horrible quality control." This individual reported ordering a side-view mirror for a 2010 Camaro but receiving one for a Honda, with what appeared to be a part number added over the original Honda part number. This suggests potential issues with inventory accuracy, proper labeling, or quality assurance processes. Such an experience can lead to considerable frustration and delays for customers, especially those operating repair shops where vehicle downtime directly impacts their business.

Another long-term customer, who had dealt with the company for 20 years, also reported a degradation in service "over the last year." This customer experienced a delay in receiving a headlight that would normally be a next-day delivery, taking three days instead. The customer's efforts to track the order involved multiple calls, long hold times (20 minutes or more), and conflicting information, including being told the business was closed on Mondays when it was not. These accounts point to challenges in communication, order fulfillment, and internal system management that can negatively impact customer satisfaction and reliability, which are crucial for businesses in the "Auto Repair Stations" supply chain. The issues mentioned by customers, such as incorrect part delivery and significant delays, directly counteract the stated convenience of 24/7 ordering and next-day delivery, indicating potential inconsistencies in service delivery.

While specific current promotional offers are not detailed in the provided information, the company's general value proposition, based on its self-description, revolves around offering a complete line of automotive parts with a large selection, competitive pricing, and a commitment to customer service. They emphasize "everyday low prices" and a "30-day return policy." The claim of "great service" and "trustworthy advice" also forms a part of their stated commitment to both retail and commercial customers. The company also states that they continually train their employees to ensure the best customer experience. For businesses in the auto repair sector, the promise of a vast inventory and prompt delivery is appealing, as it minimizes the time vehicles spend off the road. However, the negative customer reviews indicate that these promises are not always consistently met, which local users would need to consider when choosing a parts supplier. The company's online catalog and claims of next-day delivery are attractive features, intended to promote efficiency and convenience for customers. Despite the reported service degradation by some customers, the historical longevity of the business (founded in 1997) suggests a foundational ability to operate within the aftermarket parts industry, and they have recently acquired other companies, indicating a push for expansion.