Competition BMW of Smithtown Services

Left a deposit on a used BMW for my son. I was supposed to pick it up on Saturday but had to reschedule due to a death and bad weather. Spoke to Helga the business manager that Saturday and explained my situation. She assured me that they would hold the car and not to worry we could reschedule for the following week. Sunday I get a call from Vinny telling me that they sold the car I had left a deposit on. Stay away! Sign says BMW but just another shady car dealer!

Feb 17, 2025 · Tom Spillane

If I was able to leave zero stars I would. Every time we visit the service department it's a disaster. My first experience was when we brought our M5 For a new tire. I waited two hours with my baby for them to then tell me they had to order the tire and I would have to come back the next day. We were foolish enough to buy a 2024 X7 M from them. I set up an appointment for Saturday for the alerted services. We were told that we wouldn't get our car back until Monday. The car was not even looked at until Wednesday. Every day, our Service advisor Greg told us the "vehicle has not come in shop yet". By Tuesday, I was very upset and it was obvious that people who sit and wait get priority. At that point, they told me they have to order the items for the recall with the unknown date of Delivery. Why these items were not ordered on Saturday when we had the appointment is beyond me. Our car was finally ready on Wednesday, so I called to make immediate payment online and arranged for late pick up. The woman told me the car would be upfront and the keys at the sales desk. We arrived prior to closing to find out our car was not put in for late pick up. Now, I have to find a way to leave work early again to get the car for a business trip it's needed for tomorrow and bring it back at a later date for the service that they couldn't complete because they took days to order parts. I will never use Smithtown BMW for future purchases. Highly recommend using a different BMW location.

Jul 18, 2024 · Brittni Munn

Great service! Steve Ferchak was an incredible service advisor I would not only come back for future services but purchase my next BMW here the experience was so great. I didn’t have an appointment but had a check engine light suddenly come on - they took me in right away on a Saturday, completed an oil change that needed to be done, plus fix the issue that was causing the check engine light go off. Thanks Competition BMW!

Jun 08, 2024 · Alexander Romano

I will preface this review stating that I don’t typically write bad reviews. I need to experience something so egregious, then think about it for a few days, before I make a decision if it’s legitimate and should be out there for others to see. My most recent experience with BMW service, and nearly all my experiences with them, warrant this review, in my opinion. My 530e BMW, which I financed and paid off six months early, having never had as much as a late payment, was recently towed to BMW for service. My run flat tires had yet again failed (I’ve gone through nine Pirelli run flat tires at $400 a pop in less than 50,000 miles) and I needed replacement and other services (oil change, inspection and the car needed a drive cycle to reset so it could pass inspection). At first, everything seemed fine. I appreciated that they were able to take my car in without any notice and basically start work on it immediately. I had no problem with them taking their time. I periodically checked in with my service advisor, Steve Ferchak, who kept me apprised as to the progress on the car. On the third day, Steve told me the car wouldn’t be ready that evening because the car needed to sit overnight to let the car “go cold” and the drive cycle would be complete the following morning, and he stated in a text message that “I will make sure it’s completed first thing and the car would be ready between 8:30am-9:00am. I sent Steve a text the following day around 11:30am to see if the car was done and didn’t receive a reply. I then called and left a message. Apparently, Steve conveniently didn’t mention he’s not in Thursdays. Thinking the car would be ready that afternoon, considering he told me first thing that morning, I took time off work and arrived at the dealership just before 2pm. When I arrived, I was told Steve was not in and the car was not ready. I was upset, angry and shocked, quite frankly, at the level of unprofessional behavior I experienced. If that wasn’t bad enough, a woman named Theresa, who answers phones in the service department, was giggling because I was so visibly upset that I left work to pick my car up, which wasn’t ready though I was told it would undoubtedly be ready that morning. She obviously has a screw loose because she found humor in my misfortune, despite not knowing me at all. Again, just amazingly juvenile and unprofessional behavior. Another service advisor named Greg tried to help me. He got me a loaner so my wife, who also took time from work to drive me there could leave. I asked to speak with a manager, which I’ve never done before, and was told he was in a meeting by Greg. A lovely woman named Terry, probably the only professional individual in the service center, recognized my situation and tried to be as accommodating as possible. I really appreciated her attitude, as the attitudes of the other employees was more like I was inconveniencing them. I got my loaner and drove home. I never received any calls from management, even though I was extremely annoyed with the entire situation and expressed that sentiment to Greg.I received a call around 4pm that my car was now ready. I picked it up, paid the $1,700 bill and took my car home. It’s also worth mentioning that I had three tires replaced and aligned, and one tire was missing an air cap (nice attention to detail). Based on this experience, as well as the Pirelli run flat tires that are prone to failing with just a small pot hole impact, I will never purchase another BMW or any vehicle from Competition Auto Group. I would also suggest thinking twice before having your luxury car serviced at a dealership that employs such unprofessional and juvenile individuals. I also suspect that the parts and services are overpriced, though I accepted that as part of the deal when I purchased a foreign car. Everything I’ve stated here is absolutely true and if you check my other reviews, I’ve never written a negative one.

May 08, 2024 · Ryan Blanchard

If you are looking for a new car, Ask for Artur! He’s the most attentive, knowledgable, but also can problem solve to get you what you want. He helped make sure we got the best deal possible!

Sep 28, 2024 · Lauren Ashley Smith