Classic Ford Lincoln of Shelby Collision

(3 reviews)

Auto Repair StationsNorth CarolinaCleveland CountyShelbyEast Dixon Boulevard

Cleveland County . North Carolina

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  • +1 704-482-6791
  • www.classicfordofshelby.com
  • 1775 E Dixon Blvd, Shelby, NC 28152, USA

Operating Hours

Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed

Classic Ford Lincoln of Shelby Collision Introduce

Classic Ford Lincoln of Shelby Collision, operating within the "Auto Repair Stations" platform category, represents a specialized segment of automotive service focused exclusively on auto body and collision repair. Unlike general mechanical repair shops, this facility is dedicated to restoring vehicles to their pre-accident condition, addressing structural damage, bodywork, and paint finishes. As part of a dealership group (Classic Ford Lincoln of Shelby), they bring a level of brand-specific expertise and a commitment to OEM (Original Equipment Manufacturer) standards that sets them apart in the collision repair industry. Their primary goal is to provide high-quality, safe, and reliable repairs after a vehicle has been involved in an accident, ensuring it meets both safety regulations and aesthetic expectations.

Environment and Facilities

The environment at Classic Ford Lincoln of Shelby Collision is designed to be modern, professional, and efficient, reflecting the precision and technology required for advanced collision repair. You can expect a clean, organized, and well-maintained facility, typically featuring:

  • Dedicated Repair Bays: Equipped with specialized tools for frame straightening, panel replacement, welding, and structural repairs. These bays are meticulously organized to ensure a streamlined workflow.
  • State-of-the-Art Paint Booths: Climate-controlled, dust-free paint booths are crucial for achieving factory-quality paint finishes. These booths utilize advanced ventilation and lighting systems to ensure a flawless application and rapid curing.
  • Advanced Diagnostic and Measuring Equipment: For collision repair, precise measurements are vital. The facility would likely have computerized frame measuring systems to detect and correct even minute structural damage, ensuring the vehicle's integrity is fully restored.
  • Comfortable Customer Waiting Area: A clean and comfortable reception area where customers can discuss their repair needs with service advisors. This area often includes amenities such as seating, Wi-Fi, and sometimes refreshments, aiming to make the repair process as stress-free as possible.
  • Secured Vehicle Storage: A safe and secure area for damaged vehicles awaiting repair or for completed vehicles awaiting pickup, often with surveillance.

The overall impression is one of professionalism and capability, reinforcing their commitment to restoring vehicles to their original safety and appearance standards.

Comprehensive Services Offered

Classic Ford Lincoln of Shelby Collision offers a wide array of specialized services related to auto body and collision repair, tailored to handle various levels of damage and vehicle types, with a particular emphasis on Ford and Lincoln models due to their dealership affiliation:

  • Comprehensive Collision Repair: From minor fender benders to major structural damage, they handle all aspects of collision repair. This includes dent removal, panel replacement, unibody and frame straightening, and damage assessment.
  • Paint and Refinishing: Expert paint matching to ensure a seamless repair, using high-quality automotive paints and clear coats. Their services include full vehicle repainting, spot painting, and scratch repair to restore the vehicle's aesthetic appeal.
  • Paintless Dent Repair (PDR): For minor dents and dings where the paint surface is not compromised, PDR is an efficient method to restore the panel without repainting.
  • Hail Damage Repair: Comprehensive repair services for vehicles affected by hail, often utilizing a combination of PDR and traditional repair techniques.
  • Bumper Repair and Replacement: Repairing or replacing damaged bumpers, including plastic welding and repainting.
  • Glass Replacement: Repair or replacement of windshields, side windows, and rear windows damaged in an accident or by other means.
  • Suspension and Alignment Services (Post-Collision): After an impact, vehicle suspension and alignment can be compromised. They provide comprehensive checks and adjustments to ensure the vehicle drives straight and safely.
  • Detailing Services (Post-Repair): Often, after a major repair, a thorough cleaning and detailing of the vehicle are performed to present it in its best possible condition upon pickup.
  • Estimating and Insurance Claims Assistance: Expert assistance in preparing repair estimates and communicating directly with insurance companies to streamline the claims process, ensuring a smooth experience for the customer.

Their affiliation with Classic Ford Lincoln of Shelby implies a strong understanding of Ford and Lincoln vehicle engineering and access to genuine OEM parts, which is crucial for maintaining vehicle integrity and warranty after a repair.

Features and Customer Commitment

Classic Ford Lincoln of Shelby Collision distinguishes itself through several key features and a strong commitment to customer satisfaction in the specialized field of collision repair:

  • OEM Certified Technicians: A significant advantage is likely their employment of factory-trained and certified technicians for Ford and Lincoln vehicles. This ensures that repairs are performed according to manufacturer specifications, preserving vehicle safety, performance, and warranty. Many reputable collision centers also hold certifications for other vehicle brands.
  • OEM Parts Usage: A strong emphasis on using genuine OEM parts rather than aftermarket alternatives. This ensures perfect fit, form, and function, crucial for maintaining the structural integrity and safety features of the vehicle.
  • Advanced Equipment and Technology: Investment in state-of-the-art frame machines, computerized measuring systems, and modern paint booths. This technology allows for precise, high-quality repairs that meet stringent industry standards.
  • Insurance Company Relationships: Establishing preferred relationships with various insurance providers streamlines the claim process for customers. They can often work directly with insurance adjusters, minimizing the customer's burden.
  • Lifetime Warranty on Repairs: Many reputable collision centers, particularly those associated with dealerships, offer a lifetime warranty on their workmanship, providing customers with long-term peace of mind regarding the quality of the repair.
  • Customer Service Focus: Understanding that a collision is a stressful event, they likely prioritize clear communication, transparent estimates, and timely updates on the repair progress. This includes assisting with rental car arrangements if needed.
  • Commitment to Safety: Beyond aesthetics, their primary focus is on restoring the vehicle's structural integrity and safety systems to pre-accident conditions, ensuring the vehicle is safe to drive.
Promotional Information

While specialized collision centers might not offer the same type of rotating discounts as general service shops, they do engage in specific promotional strategies to attract and reassure customers:

  • Insurance Direct Repair Programs (DRP): Often, their primary "promotion" is their status as a preferred repair facility for various insurance companies. This simplifies the claims process for customers and assures them of quality, insurer-approved repairs.
  • Customer Testimonials and Reviews: Highlighting positive customer experiences and encouraging online reviews is crucial, as trust and reputation are paramount in collision repair.
  • Online Booking/Estimate Requests: Offering convenient online forms for requesting estimates or scheduling appointments.
  • Warranty Promotions: Emphasizing their lifetime warranty on repairs as a key benefit, showcasing confidence in their work.
  • Partnerships with Dealership Sales/Service: Being part of the Classic Ford Lincoln dealership allows for integrated marketing, where new car buyers and existing service customers are directed to the collision center for their bodywork needs.
  • Community Engagement: Participation in local community events or sponsorships can enhance their visibility and reputation.
  • Showcasing Before & After Photos: On their website or social media, visual evidence of their high-quality restoration work serves as a powerful promotional tool.

For individuals in need of collision repair, contacting Classic Ford Lincoln of Shelby Collision directly, visiting their website, or inquiring through their affiliated dealership will provide the most accurate and up-to-date information regarding their services, certifications, and any current offerings that can assist during a challenging time.

Classic Ford Lincoln of Shelby Collision Location

Classic Ford Lincoln of Shelby Collision Customer Reviews

I made an appointment for 8:30am to get a recall problem fixed. I was told they would have to keep it the whole day in order to fix the problem. I said that this car was my only transportation, so I wanted to wait for it. They told me that they would need to keep my car all day so the mechanic's would have time to take a break during the day and not be so rushed. They also said that I might not be taken on time because the mechanic's needed time to gather their thing and get to their stations and set up their stations. So, I called another ford dealer and they told me that the bushing that I needed replaced would take 15 minutes, so I made an appointment at the other dealer. I had the same problem trying to schedule an state inspection for my car. They could not tell me how long it would take because the men needed to get ready for the day. I was suppose to be the FIRST car in, so why would it take all day to do a 10-15 minute job???? This place clearly does not know how to schedule the jobs needing to be done. I think they just put your name down and when ever they get to you is OK. NO, That is why you make an appiontment.

Oct 15, 2022 · B M

I made an appointment for 8:30am to get a recall problem fixed. I was told they would have to keep it the whole day in order to fix the problem. I said that this car was my only transportation, so I wanted to wait for it. They told me that they would need to keep my car all day so the mechanic's would have time to take a break during the day and not be so rushed. They also said that I might not be taken on time because the mechanic's needed time to gather their thing and get to their stations and set up their stations. So, I called another ford dealer and they told me that the bushing that I needed replaced would take 15 minutes, so I made an appointment at the other dealer. I had the same problem trying to schedule an state inspection for my car. They could not tell me how long it would take because the men needed to get ready for the day. I was suppose to be the FIRST car in, so why would it take all day to do a 10-15 minute job???? This place clearly does not know how to schedule the jobs needing to be done. I think they just put your name down and when ever they get to you is OK. NO, That is why you make an appiontment.

Oct 15, 2022 · B M

Samantha made our lives so easy with the great customer service! Thank you, Samantha!

Mar 04, 2023 · Beverley Justice

Samantha made our lives so easy with the great customer service! Thank you, Samantha!

Mar 04, 2023 · Beverley Justice

Fixed my issues and good to talk to.

Sep 04, 2022 · Darren Finniss

Fixed my issues and good to talk to.

Sep 04, 2022 · Darren Finniss