Cherry Hill Nissan Parts Shop

Located in the heart of Cherry Hill Township, New Jersey, at 2325 NJ-38, Cherry Hill Nissan Parts Shop serves as a dedicated resource for Nissan vehicle owners and local mechanics in search of genuine automotive components. As a specialized entity within the broader Auto Repair Stations category, its primary function is to supply authentic Nissan parts and accessories, ensuring proper fit, function, and compatibility with Nissan vehicles. The parts shop can be reached directly at (856) 667-8300 or via mobile at +1 856-667-8300.

Being an official dealership parts department, Cherry Hill Nissan Parts Shop holds the advantage of direct access to Original Equipment Manufacturer (OEM) parts. This is crucial for maintaining vehicle integrity and warranty, as OEM parts are designed and tested to the exact specifications of the vehicle manufacturer. While their main focus is on parts sales, they often integrate with the dealership's service department, providing a convenient option for parts installation.

The customer experience at Cherry Hill Nissan Parts Shop, specifically concerning parts inquiries, reveals a mixed picture. While the broader Cherry Hill Nissan dealership receives numerous positive reviews across sales and service departments, particularly highlighting friendly and knowledgeable staff like Mike, Jim, Mark Waters, Kamran M, Ed Altman, Ron Carpenter, and others, the direct feedback provided for the parts shop itself points to a significant concern regarding pricing transparency and consistency.

One specific review for the parts shop details a frustrating encounter where a manager allegedly quoted one price over the phone and then significantly raised it upon the customer's arrival. Further, the manager reportedly engaged in a confusing negotiation process, attempting to adjust the price with added percentages and deductions, which the customer found "Outrageous." This experience suggests a potential issue with inconsistent pricing, a lack of clear communication, and questionable sales tactics within the parts department. While the dealership as a whole strives for a positive image with many testimonials praising sales and service experiences, this particular feedback for the parts shop indicates a potential area for improvement in customer trust and pricing integrity.

As a dedicated segment of a Nissan dealership, Cherry Hill Nissan Parts Shop specializes in providing a precise range of services and goods, primarily centered around genuine Nissan components. Their offerings within the Auto Repair Stations context are specific to supporting Nissan vehicles, differentiating them from generic auto parts stores. Key services and goods include:

• Genuine Nissan Parts Sales: This is their core offering, providing a comprehensive inventory of authentic Nissan parts for all models, from the newest releases to older vehicles. This includes everything from engine components, brake parts, and suspension elements to electrical systems, body panels, and interior trim.
• OEM Accessories: In addition to functional parts, they offer a wide array of genuine Nissan accessories designed to enhance vehicle aesthetics, functionality, or utility. This could include floor mats, cargo organizers, custom wheels, performance upgrades, and technology add-ons.
• Parts Ordering: If a specific part is not in stock, the shop can efficiently order it directly from Nissan's manufacturing and distribution network, ensuring customers receive the correct and highest quality component. This includes special orders, which often require prepayment.
• Parts Installation Services: While the parts shop primarily sells components, it operates in conjunction with the dealership's service department. Customers can purchase parts and have them professionally installed by factory-certified Nissan technicians, ensuring proper fitment and performance. This is particularly beneficial for complex components or those requiring specialized tools.
• VIN-Based Part Identification: To guarantee accuracy, staff can use a vehicle's VIN (Vehicle Identification Number) to precisely identify the correct parts needed, minimizing errors and ensuring compatibility.

The emphasis on "OEM parts" is a significant advantage, as these parts are engineered to strict Nissan standards, offering peace of mind regarding quality, durability, and warranty coverage, unlike aftermarket alternatives that may vary in quality.

Several features distinguish Cherry Hill Nissan Parts Shop within the automotive parts market:

• Authenticity of Parts: The most significant feature is their exclusive focus on genuine Nissan OEM parts. This ensures that customers receive components identical to those originally installed in their vehicle, critical for performance, safety, and maintaining the vehicle's warranty.
• Factory-Trained Staff: The parts department staff, while the specific review indicates a potential issue, are generally expected to be knowledgeable about Nissan vehicles and their components, capable of assisting customers in identifying the correct parts for their specific needs. This contrasts with generic auto parts stores where staff may have broader, but less specialized, product knowledge.
• Integration with Dealership Service: The synergy between the parts shop and the full-service dealership allows for a seamless process from part acquisition to professional installation by certified Nissan technicians. This 'one-stop-shop' convenience can be a major benefit for customers.
• Nissan Warranty Support: Genuine Nissan parts purchased and installed at an authorized dealership often come with a manufacturer's warranty, offering additional protection and peace of mind.

However, the critical review highlights a significant potential drawback: Pricing Inconsistency and Lack of Transparency. The reported incident of a price increase between a phone quote and in-person visit, coupled with confusing negotiation tactics, can severely undermine customer trust and overshadow the benefits of genuine parts and integrated services. This suggests that while the quality of the product (the parts) is assured, the quality of the customer experience during the purchase process can be inconsistent.

As part of a larger dealership, Cherry Hill Nissan Parts Shop likely participates in various promotions offered by Nissan North America or the dealership itself. While specific, ongoing promotions for the parts shop are not explicitly detailed in the provided information, general types of promotions commonly offered by Nissan dealerships include:

• Service and Parts Specials: Dealerships frequently offer combined specials for parts and labor, or discounts on certain categories of parts (e.g., brake components, batteries) when installed by their service department. Online sources show Cherry Hill Nissan offering "Service & Parts Specials" which may include discounts on oil changes, tire purchases (e.g., "Buy 3 Eligible Tires, Get the 4th for $1"), battery inspections, brake inspections, and general service/repair discounts based on spend (e.g., $15 OFF for $100-$299 spent, up to $150 maximum discount for larger amounts).
• Seasonal Promotions: Discounts on parts related to seasonal maintenance, such as tires for winter or summer, or components for common seasonal repairs.
• Rebates on Specific Parts: Nissan periodically offers manufacturer rebates on certain genuine parts, especially for high-wear items like batteries, tires, or brake pads.
• Customer Loyalty Programs: Some dealerships have loyalty programs that might offer discounts on parts or service to returning customers.
• Online Coupons: Promotions are often available on the dealership's official website or through Nissan's corporate service and parts portal. These might include percentage-off discounts or fixed-amount savings on parts purchases.

Given the reported issue with pricing, potential customers are strongly advised to:

• Always request a written quote: Before visiting, especially after a phone inquiry, ask for an emailed or detailed written quote that specifies the part number and price.
• Confirm pricing upon arrival: Verify the price before proceeding with any transaction.
• Inquire about available discounts: Proactively ask about any ongoing promotions or coupons that might apply to their purchase.

For the most current and accurate information on genuine Nissan parts availability, pricing, and any ongoing promotional offers, individuals are encouraged to contact Cherry Hill Nissan Parts Shop directly at (856) 667-8300 or visit their official dealership website. Being prepared with part numbers and understanding the quoted price in advance can help ensure a more straightforward transaction.