Centennial Subaru Service Department

For the most part, the service department at Centennial Subaru is helpful, quick, and reliable. However, I advise anyone taking their Subaru here to be mindful of what they recommend, and if possible get a second opinion from a trustworthy source. I took my WRX in about a month ago for an issue where the engine was being very jerky in the 2.5k range under load. It was also showing a CEL with a P0420 code, for the catalytic converter. After having the car for nearly the whole day, they sent the service recommendation to me via text... I was floored when it involved nearly $12,000 worth of proposed work! I took my car back and said no thank you. Part of the service recommendation was to look at an alleged oil leak, so to get a better view I set about putting the car up on jacks. That's when I noticed that I was missing 3 lug nuts across 2 wheels... One of my wheels was being held on by only 3 of the 5 necessary lug nuts! When I brought the car back upon discovering the missing lug nuts, I was told I would have to wait until the following Monday for the manager to call me since replacing the lug nuts would require their approval. Lug nuts are $4 a piece; they offered to sell me the lug nuts, but denied ever even removing the wheels at any point during the last service, implying that they are not responsible for them. This service center is the ONLY service center I've used since they opened. Before that it was the other Subaru dealership in the valley. No third party company has ever touched my car. I've obviously paid well over standard pricing for parts and labor, but I thought the trade-off would be VIP treatment in a pinch. Unfortunately that is not the case. I left again, somewhat upset this time, and eventually went to the other Subaru dealership where they were happy to provide me with the necessary lug nuts to ensure my wheels did not fall off. Back to the original issue, I began working through potential problems, starting with the simplest and least expensive fix: the MAF sensor. I removed the sensor, cleaned it thoroughly with a $10 bottle of electronics spray, reinstalled it, and the affect was immediate. The car no longer lurches at 2.5k, and the P0420 CEL went away and hasn't been seen since. As for the oil leak, aside from some spilled oil on the side of the engine that likely came from the last time it was changed, that seems to be a non issue; oil levels have remained the same for the last month. I am still considering using their service department again in the future, but it will only be after getting any problem I am having diagnosed by other professionals first, to ensure that I am only recommended necessary services. Epilogue: Not too long after all this, I received a text from the sales department asking if I would be willing to trade my car in. I asked what it would be worth to them, and coincidentally they said they would pay me $12,000. I'm not one for conspiracy theories, but that seems just a little to on-the-nose. I don't presume to imply that the service department and sales department were working together to get me to purchase a new vehicle. I'm just giving the reader the facts of this scenario and letting them decide for themselves.

Jul 17, 2024 · Lawrence Artl

Man I have trusted subaru, all these years, even bought a car there recently, but since 10/4/2024 visit they "performed world class multi point inspection" and tech stated my brake fluid was dirty/contaminated. I just let them flush my brake system 4/8/2024. So I told the advisor why does it need flushing again, and the advisor was saying that the tech was just basing it on my milage, so in the picture he crossed it out. Was the world class inspection performed? Did they really flush my brakes on april? So now i dont know if they really did the inspection or if they did not do the job on april. I called the manager, still did not get back to me. That tells me one thing, subaru centenial does not care. It is very disappointing.

Oct 29, 2024 · joshua bascones

My first visit to Centennial Subaru Service far exceeded my expectations. Service check-in was a breeze: I was greeted by the kindest valet team when I pulled into the service drive, escorted to a gorgeous waiting area adjacent to the sales floor, where a generous bar of snacks and beverages were available at no cost; all around were plenty of well-spaced, comfortable seats, outlets, and tables to accommodate productivity or leisure. My service advisor was thorough and transparent about absolutely everything, and I genuinely felt she held my best interests at heart, considering I was there for a more costly interval service. I felt pricing was upfront from the moment I booked my service online to the moment I signed the exit paperwork, so I paid exactly what I was quoted at check-in. Thank you for a truly great experience, and I will be returning for my next recommended services soon!

Mar 04, 2024 · Kara Birnbaum

I have a 2023 Forester Premium and had a problem with my backup camera. The red crash bar and alarm would intermittently display on the right side of the display when I was in reverse. I brought it in to Centennial Subaru Service and after showing them a picture of the alarm on my phone they ran a diagnostic and replaced the rear camera - but that didn't solve the problem so they ran another diagnostic and replaced the right rear sensor - problem solved. Even though it took a few trips to the Service Department. they did what their diagnostic test results told them to do and solved my problem. John Kenoly was my Service Advisor and did a great job at check-in, keeping me informed as work was being performed, and when work was completed did a speedy check-out. He took pictures of the backup camera problem and showed them to the Service Manager which helped resolve my problem. A really knowledgeable and courteous guy.

Aug 02, 2024 · Bart Feltch

Awful experience. We had John kenoly as a “service coordinator.” I’m a Subaru owner from Pennsylvania on a road trip and stopped here for an oil change and to check everything over before driving back home 2,000 miles. He must’ve sensed my concern and took complete advantage of that and the fact that I’m not a local because he came back saying that my tires are on their last leg and need replaced right now. Also had 2 studs/lug nuts seized and needing replaced. My brother works on cars so I know this isn’t a huge fix. They wanted to charge me $109 PER LUG NUT AND STUD, didn’t give an option for tires and were going to charge almost $900 for new tires, plus an extra $200 charge for rust???? (but it’s not like they were going to remove the rust???). Rest assured, we said absolutely not and went to the next Subaru in Arizona where they replaced the studs and lug nuts for a whopping $83, and got new tires elsewhere for $500 total. Do yourself a favor and never go here.

Mar 28, 2024 · Rebecca Nauer