Jerry Seiner Buick GMC: Service

Jerry Seiner Buick GMC, situated at 6501 Centennial Center Blvd, Las Vegas, NV 89149, USA, operates as a comprehensive automotive dealership, functioning not only as a sales hub for new and pre-owned Buick and GMC vehicles but also as a fully equipped "Auto Repair Station" through its dedicated service department. This establishment aims to provide a complete automotive experience, from vehicle acquisition to ongoing maintenance and repairs, emphasizing factory-certified service and genuine parts.

As a modern dealership, Jerry Seiner Buick GMC likely boasts a large, well-maintained facility typical of major auto retailers. This includes spacious showrooms for new and used vehicles, customer waiting areas, and a substantial service bay area. The service department is equipped with state-of-the-art facilities and experienced technicians, designed to handle a wide range of maintenance and repair needs for Buick and GMC vehicles, as well as other makes. Amenities typically found in such dealerships to enhance the customer experience include comfortable waiting lounges, often with complimentary Wi-Fi and beverages. Some reviews mention that customers are taken in at their scheduled time with no delays, and that the environment is generally courteous and professional. While one review mentioned not being offered coffee or water, the general expectation for a dealership service center includes such conveniences.

The facility also houses a dedicated parts department that maintains a large inventory of factory OEM (Original Equipment Manufacturer) parts. This ensures that repairs and maintenance are performed using parts specifically designed for Buick and GMC vehicles, which can contribute to vehicle longevity and performance. The service and parts departments operate with specific hours, including extended weekday hours and Saturday availability, to accommodate customer schedules.

Jerry Seiner Buick GMC's service department provides a wide array of maintenance and repair services tailored to Buick and GMC vehicles, though they also service other makes. Their offerings include:

• Routine Maintenance: This covers essential services such as oil changes (including various synthetic packages), tire rotations, and multi-point vehicle inspections. These inspections comprehensively check tires, wiper blades, fluid levels, brakes, and batteries to keep vehicles running optimally.

• Brake Services: Comprehensive brake repair and replacement services, including brake pad and rotor rebates, ensuring vehicle safety and performance.

• Tire Services: Sales and installation of new tires, including a tire price match guarantee and special offers like "Buy 3, Get 1 for $1" on select brands. They also handle tire pressure monitor sensor replacements.

• Battery Services: Complimentary battery tests and inspections, with installation services for new batteries.

• Engine Diagnostics and Repair: Utilizing advanced diagnostic equipment to evaluate check engine light codes and address various engine-related issues.

• Suspension and Steering: Services related to shocks and struts, with potential rebates on parts and installation.

• Fluid Services: Including fuel injection service, power steering service, brake fluid service, and cooling system service.

• Four-Wheel Drive Service: Specialized maintenance for 4WD systems.

• A/C Systems Tune-Up: Services to ensure optimal performance of vehicle air conditioning systems.

• Genuine OEM Parts: The parts department provides authentic manufacturer parts and accessories for various repairs and vehicle enhancements. Customers can order parts online for convenient pickup.

The dealership emphasizes that its Certified Service experts are trained to know every inch of Buick and GMC vehicles, ensuring specialized care and adherence to manufacturer standards.

The customer experience at Jerry Seiner Buick GMC is characterized by a blend of strong positives and some reported inconsistencies:

• Excellent Customer Service (Sales): Reviews frequently praise the sales team for being "super friendly and accommodating," "informative and helpful," and for providing a "hassle-free" purchasing experience. Individuals like Jasen, Robert Edmonds, and Bobby Burg have been specifically lauded for going "above and beyond" to assist customers, even securing specific vehicles when other dealers could not.

• Professional and Courteous Staff (Service): Many service customers report being treated well by courteous and professional staff, with service advisors like Steven Mendiola often mentioned positively. The service manager, Larry Tinnin, is also noted for being "fantastic."

• Timely Service and Communication: Positive feedback indicates that vehicles are often taken in at their scheduled time, completed in a timely manner, and customers receive "video updates letting me know what they're doing." This transparency and efficiency are highly appreciated.

• Certified Expertise and Quality Parts: The use of Certified Service experts and genuine GM/ACDelco parts ensures that repairs are performed to high standards, contributing to the longevity and reliability of the vehicle.

• Inconsistent Communication (Service): Despite positive feedback, some customers have reported challenges in reaching service advisors via phone, with calls often going unanswered or messages not returned. This suggests a potential area for improvement in service department communication flow.

• Accountability Concerns: One highly negative review detailed an issue where a vehicle was returned with significant internal tailgate damage, which the dealership attributed to prior unspecified damage, and the customer was expected to deal with it despite prior trust in the dealership for sales and maintenance. Another customer reported their car being returned with no gas and scratched up, with significantly more miles than when dropped off. These instances raise concerns about accountability and post-service vehicle care.

• Perceived Degraded Service: Some long-term customers who experienced the dealership when it was Earnhardt GMC have noted a degradation in service since the transition to Jerry Seiner, specifically citing customer service and communication issues.

Overall, while the dealership has a strong reputation for its sales process and many individual service interactions are highly positive, the variability in recent service reviews indicates that the customer experience can be inconsistent, particularly concerning communication and accountability for issues that arise during service.

Jerry Seiner Buick GMC actively promotes its services through various channels, emphasizing value, expertise, and customer convenience:

• Service and Parts Specials: The dealership consistently offers a range of promotions. These often include pre-paid maintenance packages for different oil types (e.g., Dexos Synthetic packages for gas and diesel vehicles) with significant savings. They also provide rebates on specific parts like struts, shocks, brake pads, brake rotors, and tire pressure monitor sensors, often through GM Genuine Parts or ACDelco brands.

• Tire Offers: Special promotions like "Buy 3, Get 1 for $1" on select tire brands, along with a 30-day price match guarantee for tires, are designed to attract customers for tire purchases and installations.

• Complimentary Services: Promotions often highlight free services such as battery tests and inspections, multi-point vehicle inspections, and check engine light scans, serving as entry points for customers to experience their service department.

• Certified Service and Genuine Parts: Their promotional messaging heavily features the expertise of their Certified Service technicians and the benefit of using genuine OEM parts, reinforcing quality and reliability.

• Online Scheduling: The convenience of scheduling service appointments online is promoted to streamline the customer experience.

While the provided customer reviews primarily focus on individual experiences, the dealership's online presence and specific promotional materials indicate a concerted effort to attract customers through competitive pricing, value-added services, and a focus on expert care for Buick and GMC vehicles.