Caswell's Auto Body

Caswell's Auto Body, located at 2811 S 40th St in Phoenix, Arizona, operates as an Auto Repair Station catering to the automotive needs of the local community. While specific details about the shop's environment, such as its size, facilities, or ambiance, are not readily available online, customer experiences provide some insight into the nature of their operations and service delivery.

Based on the limited customer feedback available, the services offered at Caswell's Auto Body appear to include at least some level of body repair work, as indicated by the mention of bumper repair. One positive review highlights a specific instance where Justin, presumably an employee, efficiently ordered a necessary part and accommodated the customer's rescheduling needs. This positive experience further details a situation where the initial ballpark estimate for the repair was lowered upon completion, with the bumper being fixed quickly. This suggests that Caswell's Auto Body may be equipped to handle certain bodywork tasks and that at least some members of their team prioritize customer convenience and fair pricing.

However, a contrasting and significantly more detailed negative review presents a concerning perspective on the services and overall professionalism at Caswell's Auto Body. This customer recounts multiple broken promises regarding the completion of a job, leading to wasted time off work. The issues extended to the quality of the repairs, with installed car parts allegedly falling off and existing vehicle components being damaged by the mechanic. The explanation provided by the shop for these issues was the use of aftermarket rather than original parts. Furthermore, this customer alleges that payment was demanded despite the incomplete and unsatisfactory nature of the work. Upon complaining to the owner, the customer reports being told that the shop would not have enough profit to rectify the mistakes. The situation escalated to the point where police intervention was required for a temporary fix, and the customer was advised to seek another repair shop without a refund. This detailed negative account raises serious concerns about the quality of workmanship, communication, and customer service at Caswell's Auto Body.

Given the stark contrast between the two available reviews, it is challenging to provide a definitive assessment of the typical services and features of Caswell's Auto Body. The positive review suggests the potential for efficient service and fair pricing in some instances, particularly for tasks like ordering parts and performing relatively quick repairs. The willingness to hold onto a part despite rescheduling and the subsequent price reduction indicate a degree of customer-centricity in that specific interaction.

On the other hand, the negative review paints a picture of unprofessionalism, poor workmanship, and a lack of accountability. The allegations of repeated delays, faulty repairs leading to parts falling off, damage to existing car components, and the excuse of using aftermarket parts are significant red flags. The reported refusal to rectify mistakes due to profit concerns and the lack of a refund, coupled with the need for police intervention, are particularly troubling aspects of this customer's experience. This account suggests potential issues with the expertise of the mechanics, the quality of parts used, and the overall management and customer service practices at Caswell's Auto Body.

Currently, there is no specific promotional information available for Caswell's Auto Body in the provided text. Local users considering this Auto Repair Station should weigh the available feedback carefully. The single positive review highlights the potential for good service in certain situations, while the detailed negative review raises serious concerns about the reliability and quality of their work. It is important for potential customers to be aware of these contrasting experiences.

For local users in Phoenix, Arizona, seeking auto body repair services, Caswell's Auto Body at 2811 S 40th St can be contacted at (602) 437-1730 or +1 602-437-1730. Given the conflicting customer experiences, it would be prudent for potential customers to thoroughly discuss their repair needs, request detailed estimates, and inquire about the types of parts used before committing to any services. It may also be beneficial to seek additional reviews or consider alternative Auto Repair Stations in the Phoenix area to ensure a satisfactory and reliable service experience. The information currently available does not provide a consistently positive picture of Caswell's Auto Body, and the detailed negative feedback warrants careful consideration.