Carquest Auto Parts - JACKS AUTO PARTS

Carquest Auto Parts - JACKS AUTO PARTS, situated at 3687 US-11, Lenoir City, TN 37772, USA, is a local auto parts store that operates within the broader category of "Auto Repair Stations." This classification implies that while their primary business is the sale of automotive components, they are integrated into the local automotive service ecosystem, potentially serving both DIY mechanics and professional repair shops, and offering resources that support vehicle repair and maintenance activities. They are also known as Jack's Auto Parts, a local business operating under the Carquest brand.

The store's contact information, including phone at (865) 986-3561 and mobile phone at +1 865-986-3561, provides convenient ways for local users to reach out for parts inquiries, availability checks, or general assistance. Their operational hours are generally Monday to Friday from 8:00 AM to 6:00 PM, and Saturdays from 8:00 AM to 12:00 PM, with Sundays closed, making them accessible during standard working hours for most customers.

As an auto parts store, Carquest Auto Parts - JACKS AUTO PARTS likely features a physical environment designed for the efficient storage and display of a wide array of automotive components. This typically includes organized shelving systems, a customer service counter, and potentially a designated area for picking up larger or special-order items. Given that they also operate a "used parts yard," their overall facility may encompass both an indoor retail space for new parts and a substantial outdoor area for salvaging and selling used components. This dual offering is a significant advantage, providing customers with options based on their budget and specific needs.

Their location on US-11 in Lenoir City makes them easily accessible to local residents and businesses, reducing the time and effort required to source necessary auto parts. The presence of a used parts yard further enhances their environmental footprint by promoting recycling and reuse of automotive components, which is beneficial for both cost savings and environmental sustainability.

Carquest Auto Parts - JACKS AUTO PARTS offers a comprehensive range of products and services catering to diverse automotive needs. Their core offering is, naturally, a wide inventory of auto parts. This includes both new and used components. The availability of used parts is a key differentiator, appealing to customers looking for more economical solutions or hard-to-find components for older vehicles.

Their inventory likely encompasses:

• New auto parts for various makes and models, including engine components, braking systems, electrical parts, suspension parts, filters, fluids, and accessories.
• Used parts salvaged from vehicles, offering a cost-effective alternative for repairs. This is particularly valuable for older vehicles where new parts might be expensive or discontinued.

Beyond direct sales, their classification as an "Auto Repair Station" implies a supportive role in the repair process. While they are primarily a parts supplier, they may offer services such as parts lookup, compatibility checks, and advice on selection. They serve as a crucial resource for local mechanics and DIY enthusiasts, providing the components needed to complete repairs and maintenance tasks. The capability to provide "in-stock auto parts" emphasizes their commitment to having readily available inventory, helping customers get their vehicles back on the road faster.

Customer experiences with Carquest Auto Parts - JACKS AUTO PARTS present a mixed but insightful picture. On the positive side, a customer lauded their "Great customer service" and described the staff as "Helpful and courteous." This individual's experience involved the store setting aside a specific product (Liquid Wrench) that was out of stock elsewhere, demonstrating a proactive and accommodating approach to customer needs. Other positive reviews also highlight "Great bunch of guys to work with," "Very knowledgeable," "Staff is quick, courteous and welcoming," and "Good place good people and nice quality parts plus tons of used cars and parts clean junk yard." These comments underscore instances of effective communication, knowledgeable staff, and a pleasant overall service experience, especially when dealing with finding specific new items or utilizing their used parts inventory.

However, one review details a significantly negative experience concerning the purchase of a used part. The customer expressed dissatisfaction with the part being "totally greasy and nasty," lacking proper packaging, and the owner's refusal to provide a simple shop rag to handle the dirty item, citing a $2 cost for the rag. This incident highlights a crucial area for improvement in customer service, particularly regarding the handling of used parts and addressing customer comfort and convenience. It demonstrates a breakdown in perceived value for the customer, who felt "burned" despite spending a substantial amount of cash. This review underscores the importance of consistent customer service standards across all product offerings, new and used, and the impact of seemingly small gestures on overall customer satisfaction and loyalty.

This feedback suggests that while the store excels in product availability and sometimes provides excellent service, consistency in customer care, especially with used parts, might vary. The presence of a "clean junk yard" is noted positively by another reviewer, which might contradict the negative experience regarding the cleanliness of the used part, suggesting a potential isolated incident or varying standards for different used parts.

Carquest Auto Parts - JACKS AUTO PARTS would likely leverage its dual offering of new and used auto parts as a key promotional point, catering to a wider customer base with varying budget requirements. Their strong in-stock inventory for immediate needs is another significant advantage to promote. For local users in Lenoir City, their physical address on US-11 and accessible phone numbers (865) 986-3561 and +1 865-986-3561 are primary channels for outreach. They also highlight their presence online via their website and social media (Facebook, Instagram) as indicated by Carquest's general promotional strategies.

Promotional efforts could focus on:

• Advertising their extensive inventory of both new and hard-to-find used parts.
• Emphasizing the convenience of finding what you need locally without waiting for online orders.
• Highlighting the helpfulness and knowledge of their staff, as praised in positive reviews.
• Potentially addressing feedback regarding used parts handling, ensuring all transactions meet a consistent standard of customer comfort and convenience.
• Their integration within the Carquest brand can be promoted, suggesting access to a broader network and quality assurance that comes with a national chain.

In summary, Carquest Auto Parts - JACKS AUTO PARTS serves as a vital "Auto Repair Station" in Lenoir City, offering a crucial supply of both new and used automotive components. While individual customer experiences can vary, particularly concerning the presentation of used parts, the store demonstrates strengths in product availability and staff knowledge. By addressing areas for improvement in customer service consistency, they have the potential to solidify their position as a top choice for automotive parts in the community.