Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC.

For residents and automotive enthusiasts in Montrose, Michigan, Carquest Auto Parts, operating under the name GOLD AND SONS AUTOMOTIVE INC., serves as a local destination for vehicle maintenance and repair needs. Conveniently located at 10258 Vienna Rd, Montrose, MI 48457, USA, this establishment offers a variety of automotive parts and some repair services. You can reach them by phone at (810) 639-2025 or mobile at +1 810-639-2025.

Operating within the broad category of "Auto Repair Stations," Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC. functions both as a retail supplier of auto parts and, importantly, as a service provider for certain automotive tasks. This dual functionality is common among smaller, independent auto parts stores that also possess the equipment and expertise to perform basic repairs or machining services.

The physical environment of Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC. is described by one customer as "clean." A well-maintained and organized store typically contributes to a more pleasant shopping experience, allowing customers to easily find the parts or products they need. The atmosphere is generally characterized by the staff, who are noted as "friendly, rolling to help, and knowledgeable people behind the counters." This suggests an inviting and supportive environment for customers, whether they are experienced mechanics or individuals undertaking a DIY project for the first time.

However, customer experiences can be varied, as evidenced by a contrasting review. While one customer found a "new favorite auto parts store" due to the positive interactions and helpful staff, another reported "bad service" and "would not recommend getting your rotors turned here." This highlights a potential inconsistency in service quality, particularly for specialized tasks. The negative experience included issues with time estimates, a lack of urgency, and a perceived dismissive attitude from staff when addressing a problem with a service (rotor turning). This disparity underscores the importance of both consistent quality control and empathetic customer service in the automotive sector.

The ideal environment for an auto parts store and repair station combines a well-stocked and clean retail space with a capable and customer-focused service area. The varying feedback suggests that while the retail and general customer interaction aspects may be strong, specific repair services might benefit from more rigorous quality assurance and customer communication.

As a Carquest Auto Parts location, GOLD AND SONS AUTOMOTIVE INC. offers a comprehensive inventory of automotive parts and supplies. Carquest is a well-known brand, indicating that customers can expect a wide selection of components for various vehicle makes and models. The typical offerings at such a store include:

• Engine Parts: Such as spark plugs, filters (oil, air, fuel), belts, hoses, and engine components.
• Brake System Components: Brake pads, rotors, calipers, brake fluid, and related hardware. The store also offers services like rotor turning, as indicated by customer reviews.
• Electrical Components: Batteries, alternators, starters, ignition coils, and wiring.
• Suspension and Steering Parts: Shocks, struts, control arms, tie rods, and power steering components.
• Fluids and Chemicals: Engine oil, transmission fluid, coolant, brake fluid, specialty chemicals, and additives.
• Automotive Accessories: Wipers, floor mats, car care products, and lighting.
• Tools and Equipment: A selection of hand tools, specialized automotive tools, and garage equipment for both professional and DIY use.
• Small Engine Parts: Given the nature of some independent auto parts stores, they may also carry parts for lawnmowers, ATVs, and other small engines.

Beyond the sale of parts, the "Auto Repair Stations" classification suggests that GOLD AND SONS AUTOMOTIVE INC. provides certain repair or machining services. The mention of "rotor turning" explicitly in a customer review confirms that they offer basic machine shop services crucial for brake maintenance. While the full extent of their repair services is not detailed, it is reasonable to expect that they can assist with installations of purchased parts or offer diagnostic assistance.

Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC. distinguishes itself through several features:

• Brand Affiliation: Being a Carquest Auto Parts location provides access to a wide national inventory and quality-controlled products from a reputable brand.
• Knowledgeable Staff: A key strength highlighted by positive reviews is the expertise of the people behind the counters. They are described as "knowledgeable" and "rolling to help," indicating that customers can rely on their advice for finding the right parts or understanding their automotive needs.
• Clean and Organized Environment: The "clean place" description contributes to a positive shopping experience, making it easier for customers to browse and select products.
• Local Presence: As a local business in Montrose, it offers convenience and a personalized touch that larger, more distant stores might lack. This local presence can be invaluable for immediate needs.
• Combined Sales and Service: The ability to both purchase parts and have certain services (like rotor turning) performed at the same location adds convenience for customers.

However, it is important to acknowledge the inconsistent service experience mentioned in one review, particularly regarding the quality of the rotor turning and the staff's response to the issue. This suggests that while there are many positives, customers seeking specific repair services should inquire about their quality assurance processes.

While specific, real-time promotional information for Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC. is not explicitly detailed in the provided information, Carquest as a national brand, along with independent auto parts stores, often implements various promotions and special offers to attract and retain customers. These commonly include:

• Weekly/Monthly Sales: Discounts on popular auto parts or maintenance items, often advertised through flyers, online, or in-store.
• Loyalty Programs: Offering rewards points or exclusive discounts to frequent customers.
• Online Order Pick-up Incentives: As mentioned by a customer who "stopped in to pick up an online order," stores often promote online ordering for convenience.
• Seasonal Promotions: Discounts on products essential for specific seasons, such as winterization supplies, battery checks, or summer AC components.
• Professional/Mechanic Discounts: Offering special pricing for registered professional mechanics and repair shops.
• Core Charge Waivers/Refunds: Clear communication and efficient processing of core charges for parts like alternators, starters, and batteries.
• Bundle Deals: Discounts when purchasing related items together, e.g., brake pads and rotors.

To ascertain any current promotions, specific service capabilities, or stock availability, it is always advisable for local users to contact Carquest Auto Parts - GOLD AND SONS AUTOMOTIVE INC. directly at their phone numbers. This direct communication will provide the most accurate and up-to-date information on their offerings and any special deals available.