Burns Body Shop

(25 reviews)

Auto Repair Stations South Carolina York County Rock Hill Cherry Road

York County . South Carolina

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Reviews

+1 803-366-9417
bodyshopatburns.com
2515 Cherry Rd #200, Rock Hill, SC 29732, USA

Operating Hours

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday Closed

Sunday Closed

Burns Body Shop Introduce

For residents of Rock Hill, South Carolina, and the surrounding areas in need of auto body repair services, Burns Body Shop, located at 2515 Cherry Rd #200, presents itself as an option within the Auto Repair Stations category. Situated as part of the Burns Chevrolet dealership, they offer services related to collision repair, body work, and potentially other automotive restoration needs. This introduction aims to provide an objective overview of Burns Body Shop based on the information available online, particularly the detailed customer reviews, to help local users make informed decisions about their auto body repair needs.

Located on Cherry Road in Rock Hill, SC, Burns Body Shop operates as a physical entity where customers can bring their vehicles for assessment and repair. Being associated with a Chevrolet dealership might suggest a specialization in Chevrolet vehicles, but body shops typically handle repairs for a wide range of makes and models. They can be contacted via phone at (803) 366-9417 or through their mobile number, +1 803-366-9417, to schedule estimates or discuss repair work.

The environment of Burns Body Shop, as a part of a dealership, likely includes a professional setting with designated areas for vehicle assessment, body work, painting, and reassembly. Customers might expect an initial consultation area to discuss the damage and the repair process. While specific details about the shop's size, equipment, or customer waiting areas are not provided, dealership-affiliated body shops often adhere to certain standards of operation and may have access to specialized tools and paint matching systems. One positive aspect mentioned in a review is the helpfulness of an individual named Holly.

The services offered by Burns Body Shop primarily focus on collision repair and auto body work. Based on the customer reviews, a significant portion of their recent work involved hail damage repair. These services would typically include dent removal, body panel repair or replacement, paint matching and application, and potentially frame straightening if necessary. As a body shop associated with a dealership, they likely have experience working with insurance claims and can assist customers through that process. The mention of returning a vehicle to its "like new" condition after hail damage suggests a capability for comprehensive restoration work. However, the detailed negative review raises concerns about the consistency and quality of these services.

Features of Burns Body Shop might include certified technicians, access to genuine Chevrolet parts (for Chevrolet vehicles), and potentially advanced paint matching technology. The association with a dealership could also imply adherence to manufacturer repair standards. However, the detailed negative review paints a concerning picture regarding their attention to detail, quality control, communication, and overall customer service. The reviewer experienced significant delays in repair times, additional damage to their vehicles while in the shop's possession, and a lack of proactive communication or follow-up from management. The repeated instances of missed damage and the need for rework suggest potential issues with their inspection processes and quality of work.

Currently, there is no information available regarding specific promotional offers or discounts at Burns Body Shop. Body shops sometimes offer specials on certain types of repairs or work with insurance companies to minimize out-of-pocket expenses for customers. Given the issues highlighted in the detailed negative review, it would be prudent for potential customers to inquire about warranties on their work and to thoroughly inspect their vehicles upon completion of any repairs. The lack of mention of loaner vehicles in the context of lengthy repairs is also a point to consider for customers who rely heavily on their vehicles.

The customer reviews for Burns Body Shop present a stark contrast. One review expresses satisfaction with hail damage repair, praising the result and the service from Alan Leasure and his crew. However, the detailed second review recounts a significantly negative experience involving two vehicles with hail damage. This customer reported substantial delays, additional damage inflicted on their vehicles while at the shop, a lack of thoroughness in the initial repairs, and poor communication from the body shop management. The repeated instances of vehicles being returned with unaddressed or new damage, and the failure of management to follow up, raise serious concerns about the reliability and customer care at Burns Body Shop. The reviewer's decision to hire an independent repair shop to inspect the work further underscores their dissatisfaction and lack of trust.

In conclusion, Burns Body Shop in Rock Hill, SC, as part of the Burns Chevrolet dealership, offers auto body repair services, including collision and hail damage repair. While one customer reported a positive experience, a detailed second review outlines significant issues with repair timelines, quality of work, potential for additional damage to vehicles, and a lack of effective communication and customer service from the management. Local users considering Burns Body Shop for their auto body repair needs should carefully weigh these contrasting experiences and may want to seek additional recent reviews or consider obtaining multiple estimates from other reputable body shops in the Rock Hill area to ensure they receive quality service and their vehicles are handled with care and professionalism.

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Burns Body Shop Customer Reviews

This is when I first met Butterscotch on 5/26/23. Then comes April 20, 2024 The Hail storm damaged my 2023 Trailblazer.But thanks to Burns Chevrolet Body Shop. Alan Leasure and his Crew got my ButterScotch back like new. Thanks

Jun 05, 2024 · Shar Edwards

I've been loyal to the Burns dealership and have serviced all of my cars there since we moved to Rock Hill and will continue to use them for future purchases. Burns Body Shop has been a vastly different experience. Because of my relationship with the dealership, I took 2 of my cars to the body shop for hail damage repairs. Both are 2024 models with low miles and extremely well cared for and garage kept. The damage was significant and I expected repairs to take some time though I was quoted 1.5 weeks for the first car I dropped off. My first car took about 4-5 weeks for repairs. When I picked it up, I shared my immediate concerns with the driver side door and there were new scratches on the hood and a large scratch on back side. They apologized and explained I could return the car for repairs once my other car was finished. I agreed. After 8 weeks, I received a call stating my second car was complete and my wife and I returned the rental car. Upon arrival we noticed a one inch gap where the front windshield connects to the frame molding. We also immediately noticed large and small scratches all over the vehicle. Their explanation was "we reviewed the vehicle and didn't notice the damage until you pointed it out". Its unacceptable. They are in the business to not cause additional damage to vehicles they agree to repair and should "notice" work was not completed correctly and additional damage was caused while in their possession. Two additional weeks have now passed since I refused the 2nd vehicle and they have not felt obligated to call me with any updates. Out of frustration, I called this morning and requested an update and was told, "it should be ready this afternoon but they would follow up with me in a few hours to confirm". Not surprisingly, they never followed up with me... Managing a household with one vehicle has been a challenge and has added monetary consequences due to their poor management of the business and lack of care for their work. Even after my second car is finished, I still need to take the first car back which will cause additionally challenges to my household and my wallet. You would think, being a dealership, they would offer a loaner... At this point, I have hired a reputable repair shop who will insect their work once both vehicles are finished as I am concerned with their integrity, quality of work and blatant disregard for care of the vehicles they are committed to repairing without causing additional damages. I will work with my insurance company based on their findings and take appropriate actions as needed. I have never had an experience with such a poorly run business and advise potential customers to consider the numerous options in the city for their repairs. I will add, Holly has been great and have had a pleasant experience with her. Update 1: Today I received the call I have been waiting for - "Your car is ready". Unfortunately, they failed to properly inspect the vehicle for second time. When we arrived, we only looked at one side of the vehicle before refusing it again. The paint job on the drivers side rear door was uneven and had large discoloration streaks throughout most of the door that could not be wiped off. It appears the problem is under the clear coat which will need to be removed, repainted and then clear coated again (this is just my assumption) Regardless, next week will be 12 weeks since I dropped off the car and I don't have a resolution or a solution from the body shop. We will continue to wait until visually it is acceptable before we drop it off at a reputable repair shop for inspection. Despite the issues with both cars, the manager has not seen the need to reach out to me though I requested he follow up with me. Update 2: Picked up the car yesterday but it would not start due to a dead battery. Incredible disappointed we have requested twice for the manager to contact us but they cant even get that right and he refuses to return my phone call. I have never even spoken to the man but he is clearly not capable of dealing with customers.

Jul 25, 2024 · Chris

Had a terrible experience at another body shop. Worked with Holly who was fantastic to work with to get the car moved from the other shop to Burns. She kept me updated every step of the way. Highly recommend.

May 31, 2024 · Timothy Monti

10/10 would recommend! I chose Burns Auto Body & Paint from a list of body shops approved through Allstate Insurance. Initially the choice was a "crapshoot" and really, I was just hoping for the best. However, it turned out to be THE BEST service experiences I've had in a very, very long time. The level of competency, professionalism, positive attitude and communication was so above bar it truly blew me away. I felt so well taken care of and valued as a customer. Other auto body shop businesses (ex. Hendrick, Gerber & Caliber shops) should take note: go "old school" and emulate Burns approach. Treat your customers honestly, be up front, be accessible for any questions or concerns they may have and keep your word! Will be referring/recommending Burns Auto Body & Paint. Burns had my beloved 2020 Audi A7 towed there following an unfortunate sideswipe, which also impacted my front end. From start to finish (and beyond), Burns provided first-rate service and great attention to detail. The Alan and Burns team kept me informed as repairs were underway, including updates on arriving parts, completion timeline, etc. When my car was ready for pickup, everything operated flawlessly, and looked as squeaky-clean as the day I bought it. The work was amazing. The result! You would never know that there was damage. No matter what light hits the car, it is impossible to tell. Thanks Alan and whole Burns Team😎

Jul 28, 2022 · Aaron Gadson

Communication from start to finish was GREAT! My truck looked like new again when I picked it up. Burns is top notch!!

Feb 14, 2024 · Erin Ratcliffe