Brakes Tires & Services Second Chance

Welcome to Brakes Tires & Services Second Chance, located at 2839 Veterans Blvd in Pigeon Forge, Tennessee. Operating within the platform category of Auto Repair Stations, this establishment appears to function primarily as an auto parts store, specializing in brakes and tires, and may offer some limited automotive services. While the name suggests a broader scope of services, it's important to consider recent customer feedback when evaluating what this business offers to the local community.

Based on the available reviews, details about the environment of Brakes Tires & Services Second Chance are limited. However, one can infer that it operates with a service bay area to perform tire and brake-related tasks. The presence of multiple workers suggests a potentially active environment during business hours. However, the varying experiences reported by customers indicate a potential lack of consistent expertise or quality control within the service area.

The name of the business, "Brakes Tires & Services Second Chance," implies a focus on these specific areas. However, the customer reviews provide a somewhat conflicting picture of the services actually offered and the quality of those services:

• Brake Services (Potentially Limited): One customer sought diagnosis for excessive brake pedal travel. While the staff did inspect the brakes, they reportedly only suggested front brake pad replacement and explicitly stated they did not have a mechanic on-site to address the pedal travel issue, recommending another facility. This suggests that their brake service capabilities might be limited to basic component replacement rather than comprehensive diagnostics and repair.
• Tire Services: Another customer visited for a tire repair (nail in a new tire). The review details a struggle with plugging the tire, a subsequent patch, and issues with a missing valve stem cap and damage to the wheel during the process. This indicates that while they offer tire repair services, the execution and care taken might be inconsistent.
• Parts Sales (Implied): As an "auto parts store," it is reasonable to assume they sell brake pads, tires, and potentially other related automotive parts. However, the first reviewer's experience raises concerns about the accuracy of their parts recommendations.

Several features can be inferred from the customer reviews, though some are presented in a negative light:

• Staff Presence: Multiple workers were present during one customer's visit, suggesting an adequately staffed operation, at least at certain times. However, the level of expertise and communication between staff members is not clear.
• Equipment: The use of three jacks to lift a van indicates the presence of necessary equipment for basic undercarriage inspection and tire/brake work.
• Potential for Upselling (Negative): One reviewer felt there was an attempt to sell unnecessary brake pads, raising concerns about the trustworthiness of their diagnoses.
• Inconsistent Service Quality (Negative): The starkly different experiences of the two reviewers highlight a potential inconsistency in the quality of service provided, ranging from a potentially misinformed diagnosis to damage to a vehicle and poor customer service.
• Lack of Comprehensive Mechanical Expertise (Negative): The admission that they do not have a mechanic to diagnose and fix brake pedal travel issues suggests a limitation in their service capabilities beyond basic replacements.
• Poor Handling of Tire Repair (Negative): The detailed account of the tire repair incident, including the struggle, conflicting explanations, damage to the wheel, and subsequent poor customer service regarding the damage, paints a negative picture of their tire service quality and customer relations.

Currently, there is no positive promotional information available for Brakes Tires & Services Second Chance based on the provided customer reviews. The feedback primarily consists of negative experiences. Typically, auto parts stores might offer promotions such as discounts on specific tire brands, seasonal offers on brake services, or package deals when purchasing both parts and installation. However, given the recent customer experiences, it would be advisable for potential customers to exercise caution and perhaps seek additional information or consider other options in the area.

For local users in Pigeon Forge, TN, Brakes Tires & Services Second Chance is an auto parts store located on Veterans Blvd that seemingly specializes in brakes and tires and may offer some basic services. However, the recent customer reviews present significant concerns. One reviewer reported a potentially inaccurate diagnosis and the inability of the staff to address a specific brake issue, while another detailed a negative experience involving a tire repair that resulted in wheel damage and unsatisfactory customer service. These accounts suggest that the quality of service and the expertise of the staff may be inconsistent or lacking in certain areas.

Given the negative feedback regarding potential upselling, lack of comprehensive mechanical expertise, and poor handling of a tire repair leading to vehicle damage and a combative interaction with the owner, local users might want to approach Brakes Tires & Services Second Chance with caution. If you are looking for a reliable auto repair station for brake or tire services, it may be prudent to seek out other establishments in the Pigeon Forge area with more consistently positive customer reviews. While they may sell auto parts, the reported issues with their service quality raise questions about the overall value and trustworthiness of this business. It would be wise to do further research and perhaps get multiple opinions before entrusting your vehicle to Brakes Tires & Services Second Chance based solely on the limited and concerning information available.