Brakes Plus

Located at 101 S McClintock Dr, Tempe, AZ 85288, Brakes Plus stands as an auto repair station dedicated to providing a variety of services and goods for local vehicle owners. As a key player in the auto repair landscape, Brakes Plus aims to address diverse automotive needs, from routine maintenance to more complex repairs. Their contact information includes a phone number at (602) 607-4466 and a mobile phone number at +1 602-607-4466, making them accessible for appointments and inquiries.

The **environment** at Brakes Plus, as gathered from customer feedback, appears to be one that prioritizes efficiency and customer interaction. While specific details about the waiting area or shop layout aren't extensively provided, the focus on prompt service and clear communication, as highlighted by a positive customer experience, suggests a well-organized and professional setting. The presence of attentive staff members like Ryan Hillage, who ensures specific concerns are addressed from the outset, contributes to a welcoming and reassuring atmosphere for customers bringing in their vehicles.

Brakes Plus offers a comprehensive range of **services**, aligning with its category as an "Auto Repair Station." While their name specifically highlights "Brakes," their service offerings extend far beyond that. Based on customer reviews, these services include, but are not limited to, **oil changes** and **AC odor checks**. The detailed account of one customer's experience reveals a proactive approach to vehicle health, where technicians are trained to identify and address issues beyond the initial request. This indicates a commitment to thorough inspections and preventative maintenance, aiming to ensure the longevity and optimal performance of customers' vehicles.

One of the most notable **features** of Brakes Plus, particularly at this Tempe location, appears to be the **dedication and expertise of its staff**. The glowing review specifically mentions Ryan Hillage and Tanner Smith as exemplary employees. Ryan, as the initial point of contact, is praised for his attentiveness, professionalism, and ability to instill confidence in customers. Tanner, the technician, is commended for his meticulous work during an oil change and AC check. His willingness to go "above and beyond" by promptly investigating and resolving an unforeseen oil leak, even taking the extra steps to empty and refill the oil tank and clean the area, showcases a high level of commitment to quality work and customer satisfaction. This hands-on, problem-solving approach, where technicians actively seek out and rectify issues rather than just completing the bare minimum, sets a positive tone for the shop's operational ethos. This proactive and thorough approach is a significant feature that distinguishes their service.

However, it's important to present an objective view, and a contrasting review highlights a less positive experience. This customer reported that their car was allegedly "broke more" after a visit, specifically mentioning that their **brakes were not reassembled properly**, leading to a breakdown shortly after leaving the shop. This incident resulted in a tow and missed work, with the customer expressing dissatisfaction over the lack of apology or reimbursement for damages. This review underscores the importance of consistent quality control and customer support, especially when unforeseen issues arise. It suggests that while some experiences at Brakes Plus are exceptionally positive, others may fall short of customer expectations. This discrepancy in experiences means that while the commitment of individual staff members can be a strong point, overall service delivery may vary, necessitating a critical evaluation by potential customers.

Regarding **promotional information**, the available data doesn't explicitly detail ongoing promotions, discounts, or loyalty programs. However, the strong positive reviews, particularly those highlighting exceptional service, serve as an organic form of promotion. Word-of-mouth recommendations, driven by experiences like the one described by a highly satisfied customer, are invaluable for any local business. The emphasis on professionalism, thoroughness, and customer care, as exemplified by Ryan and Tanner, effectively promotes Brakes Plus as a reliable and trustworthy auto repair option. While there are no specific advertised deals, the quality of service, when executed effectively, acts as its own powerful promotional tool, encouraging repeat business and new customer acquisition through positive testimonials. Potential customers are encouraged to inquire directly about any current promotions when contacting the store for services.

In summary, Brakes Plus at 101 S McClintock Dr, Tempe, AZ, operates as a full-service auto repair station within the "Auto Repair Stations" category, offering a range of car maintenance and repair services. The store's strengths lie in its dedicated and thorough staff members, who, in many cases, go above and beyond to ensure customer satisfaction and vehicle integrity. While individual customer experiences can vary, the positive feedback emphasizes a commitment to attentive service and quality workmanship. For local users seeking reliable auto parts and repair services, Brakes Plus presents itself as a viable option, with its comprehensive offerings and a team that aims to provide detailed care for vehicles.