Gerber Collision & Glass

(80 reviews)

Auto Repair Stations Arizona Maricopa County Tempe East 3rd Street

Maricopa County . Arizona

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+1 480-829-8048
www.gerbercollision.com
1841 E 3rd St, Tempe, AZ 85288, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gerber Collision & Glass Introduce

Gerber Collision & Glass, located at 1841 E 3rd St, Tempe, AZ 85288, USA, stands as a prominent and highly regarded "Auto Repair Station" specializing in collision repair and auto glass services. As part of a larger national network, this Tempe branch leverages extensive expertise and resources to provide comprehensive solutions for vehicles that have sustained damage, whether from an accident or a broken windshield. Their core mission is to restore vehicles to their pre-accident condition, focusing on safety, quality, and customer satisfaction.

Environment and Atmosphere

The environment at Gerber Collision & Glass is designed to be professional, efficient, and reassuring for customers often dealing with the stress of a vehicle accident. While specific aesthetic details of the waiting area or shop floor aren't extensively detailed, the customer reviews consistently highlight a positive experience characterized by "kindness, efficiency, and great communication." This suggests a well-organized and customer-focused front office where staff members, like "Lexy and team" mentioned in reviews, are adept at handling inquiries, scheduling appointments, and providing regular updates. The repair bays themselves would be equipped with specialized tools and technology for bodywork, painting, and glass repair, indicating a modern and capable facility. The overall atmosphere aims to instill confidence, making the repair process as smooth and transparent as possible for the vehicle owner.

Comprehensive Services and Goods for Sale

Gerber Collision & Glass offers a broad spectrum of services specifically tailored to collision and glass damage, ensuring a complete restoration of the vehicle's integrity and appearance. Their services include:

Collision Repair: This is their primary service, encompassing everything needed to repair vehicles after an accident. This includes repairing structural damage, body panels, and ensuring all safety systems are restored.
Auto Body Repair: From minor dents and scratches to extensive body damage, their technicians are skilled in reshaping, repairing, and replacing vehicle body components to restore the vehicle's original form.
Dent/Scratch Repair/Removal: They effectively address cosmetic damage, including dents and scratches, using various techniques such as paintless dent repair (PDR) where applicable, to restore the vehicle's finish.
Frame Straightening: For vehicles that have sustained significant impact, they utilize advanced equipment to realign and straighten the vehicle's frame, which is crucial for structural integrity and safe operation.
Auto Paint Repair: They provide expert paint matching and application services to restore the vehicle's finish seamlessly, ensuring the repaired areas blend perfectly with the original paintwork.
Bumper Repair: Whether plastic or chrome, they repair or replace damaged bumpers, an essential component for both aesthetics and impact absorption.
Windshield Replacement and Repair: As their name suggests, glass services are a core offering. They replace damaged windshields and other auto glass, using high-quality materials and installation techniques. They also perform repairs for chips and cracks when feasible.
Mobile Auto Glass Service: For added convenience, Gerber offers a free mobile glass service, where technicians can come to a customer's home or workplace to repair or replace auto glass.

While Gerber Collision & Glass primarily focuses on services, they also deal with the necessary goods for sale in the form of automotive parts. They source and install genuine OEM (Original Equipment Manufacturer) or high-quality aftermarket parts required for collision repairs and glass replacements, ensuring the vehicle's integrity and performance are maintained.

Key Features and Expertise

Gerber Collision & Glass distinguishes itself through several key features that contribute to its reputation and customer trust:

I-CAR Gold Class Certification: This is a significant credential, indicating that their auto body shop has achieved the highest level of training recognized in the collision repair industry. This assures customers that technicians possess up-to-date knowledge and skills for proper, safe repairs.
National Lifetime Guarantee: Gerber stands behind its repair work with a National Lifetime Guarantee for as long as you own your vehicle. This provides significant peace of mind, assuring customers that if any issue related to the repair arises, Gerber will rectify it.
Insurance Company Partnerships and Direct Billing: They are a preferred repair facility for many insurance companies and streamline the claims process by working directly with insurers and handling direct billing. This simplifies the process for customers, reducing their administrative burden.
Exceptional Communication: Customer reviews consistently praise the "great communication" from the team, with mentions of being kept informed throughout the repair process. This transparency is vital for customer satisfaction.
Efficiency and Timeliness: Customers often note the efficiency of the repair process, with vehicles being repaired promptly. While some negative reviews exist regarding communication or speed at other locations, the positive feedback for the Tempe branch (1841 E 3rd St) emphasizes their effective workflow.
Repair All Makes and Models: They are equipped to repair all makes and models of vehicles, making them a versatile choice for a wide range of car owners.
Free Written Repair Estimates: Customers can obtain free, detailed written estimates for their repairs, ensuring transparency in pricing and scope of work.

Promotional Information

Gerber Collision & Glass's promotional strategy primarily revolves around its strong reputation for quality, its robust guarantees, and its partnerships with insurance providers. Key promotional points include:

National Lifetime Guarantee: This is a major selling point, providing a long-term assurance of quality workmanship.
Direct Billing to Insurance: Highlighting their seamless process of working with insurance companies reduces customer hassle and is a significant advantage.
I-CAR Gold Class Certification: This credential is a direct testament to their technical expertise and commitment to industry best practices, appealing to customers seeking high-quality repairs.
Online Tools: They offer online options for requesting estimates and scheduling appointments, providing convenience for potential clients.
Mobile Auto Glass Service: The provision of a free mobile auto glass service is a practical and highly convenient offering that attracts customers in need of glass repair or replacement.

The positive customer testimonials, emphasizing "kindness, efficiency, and great communication," serve as powerful word-of-mouth promotion, encouraging new customers to choose Gerber. The consistency of these positive experiences underscores their commitment to a customer-first approach.

For vehicle owners in Tempe, AZ, needing collision repair or auto glass services, Gerber Collision & Glass at 1841 E 3rd St offers a reliable, professional, and customer-oriented solution backed by industry certifications and a strong warranty.

Gerber Collision & Glass Photos

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

I am so happy with the recommendation to come to Gerber. From the first call for an appointment to pick up the repaired vehicle, there was kindness, efficiency, and great communication. Never going anywhere else! Thank you, Lexy and team!

Mar 27, 2025 · Kelly Hedman

I have had previous good experiences at other Gerber locations, I took my truck in to get several areas of damage repaired after a recent storm. While the office and location look rough, I tried to give them the benefit of the doubt. Upon drop off, the customer service was great, i was promised twice weekly updates, and the repairs were estimated to take two weeks, but unfortunately, that is where the positive experience ends. I didn't receive a single update until about two weeks in when i started calling was repeatedly told it was in paint for the better part of 3 weeks, they waited until the truck was "almost done" to start chasing down a harder to find part, 31 days (after my rental coverage was used up) they finally said it was ready for pick up at 1:30pm, based on my experience thus far i gave them some additional time and showed up around 2:00 pm to pick up, waited an hour and a half, only for them to finally say i would have to come back to have my collision avoidance calibrated, then they pull up to show damage that the insurance paid for not fixed, a filthy interior with sand everywhere, some trash in the vehicle (neither of which were there on drop off) still had a metal sponge on the windshield and they cant even put a plate back on the right way. In my opinion, the root cause is that this shop takes on far more work then they can reasonably handle, resulting in longer wait times, and rushed QA. Just save yourself the hassle and headache and go somewhere else.

Aug 31, 2023 · Vance L

I took my truck here to get the driver door repaired after a storm. Had the door painted and window replaced.(window was not shattered just a bad gash it was unsightly) I got my truck back today with the interior completely trashed dirt every where as if they removed the window and left it outside during one of our famous dust storms. My driver seat is stained and and tons of dirt in all the cracks. I’ve had the truck less than a month and it looks like a work truck that has been used for years.man who brought the truck out parked in a spot where I could barely fit so I didn’t see the truck clear.You can tell someone tried to wipe it down so it didn’t seem noticeable but I noticed it when I got home. And to top it off there’s tone of orange peel in the paint the shop didn’t even try to blend it out. And even on top of that there was a screw in my tire. Never again!!! Don’t do it!!

Sep 12, 2023 · Michael Giamboi

These guys are great. Profesional and friendly team. Josh and the entire team was awesome. I brought my car here after someone backed u to me. They got my car in, evaluated, and repaired quicker than the original date. Repairs look great and the body man went the extra mile to make sure it looked great. Even better, they offer full service with Enterprise, so you can drop the rental off there and they'll do the rest for you (no need to call Enterprise, get a ride, check out there, come back to Gerber). Will definitely bring my car here in for any future repairs. Thanks!

Feb 04, 2021 · Dave Bentley

Updating review: had an issue after we picked our car up from repair, but they 100% fixed the issue and dealed with my stressed out self… thank you Ben for your patience and professionalism through everything. 10/10 would reccomend.

Nov 06, 2024 · Heather Washere