Brakes Plus

Brakes Plus, located at 1961 S Country Club Dr, Mesa, AZ 85210, USA, serves as a well-established Auto Repair Station catering to a wide range of vehicle maintenance and repair needs for local users. They can be contacted by phone at (480) 969-9001, which is also their mobile number. While their name prominently features "Brakes," this facility is a full-service automotive center, offering much more than just brake-related services.

As an Auto Repair Station, Brakes Plus is designed to be a one-stop shop for vehicle owners. Their mission, as stated by the company, is "to give each customer the assurance that their vehicle is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action." This mission underscores their commitment to both the quality of their work and the customer experience, aiming for a "people over profit" philosophy that has guided the company since its founding in 1990.

The environment at Brakes Plus aims to be professional, clean, and customer-friendly. While specific interior details of the Mesa location are not explicitly provided in customer reviews, typical Brakes Plus facilities prioritize a comfortable waiting area for customers, equipped with amenities. The service bays are maintained to a high standard, showcasing modern diagnostic and repair equipment. The emphasis is on transparency, with staff ready to explain services and any recommended repairs. The overall atmosphere strives to be one of trust and reliability, ensuring customers feel confident in leaving their vehicles for service.

Brakes Plus offers a comprehensive suite of automotive services, extending far beyond their namesake. Their offerings as an Auto Repair Station include, but are not limited to:

• Brake Services: This is a core competency, encompassing brake pad replacement, rotor repair/replacement, brake inspections, and brake fluid flushes.
• Oil Changes: A routine maintenance service, available with various oil types and filters to meet vehicle specifications.
• Wheel Alignment: Essential for proper tire wear and vehicle handling, a service explicitly mentioned by a satisfied customer.
• Steering & Suspension Repairs: Including services like tie rod replacement, as noted by a long-term customer, and addressing issues with shocks and struts.
• Fluid Leak Diagnostics & Repair: As experienced by a customer who had an oil leak fixed, they handle various fluid leak issues.
• Air Conditioning (AC) Service and Repair: Ensuring the vehicle's climate control system is functioning optimally.
• Battery Services: Testing, replacement, and general maintenance of vehicle batteries.
• Tire Services: Including tire rotation and possibly new tire sales, complementing their alignment services.
• Diagnostic Services: Utilizing advanced tools to identify the root cause of vehicle problems, such as check engine light issues.
• Preventative Maintenance: Scheduled maintenance services to keep vehicles running smoothly and prevent major issues. This often includes air filter replacement, cooling system checks, fuel system cleaning, and tune-ups.
• Exhaust System Repair: Addressing issues with mufflers, pipes, and other exhaust components.
• Starter & Alternator Repair: Essential for vehicle starting and charging systems.

Key features of Brakes Plus, as highlighted by customer feedback, include their commitment to excellent customer service and honest practices. Multiple reviews praise the staff for being "very helpful," providing "excellent and honest service," and having "the best customer service." Specifically, individuals like "Orocio" and "Rocky" have been singled out for going "out of his way to ensure my vehicle was taken care of." This suggests a strong emphasis on personalized service and building rapport with customers, which is a significant factor in customer loyalty for auto repair. The consistent positive feedback regarding their honesty, with one customer stating they "have nothing but good things to say," indicates that Brakes Plus at this Mesa location strives to avoid unnecessary upsells and provides accurate assessments of vehicle needs. Their ability to deliver "great prices" while maintaining high service quality is also a recurring theme, making them a highly recommended option for vehicle owners.

From a promotional standpoint, Brakes Plus, as a national chain, frequently offers various deals and discounts to attract and retain customers. While specific to the Mesa location, their general promotional strategies include:

• Free Brake Checks: A common offering that allows customers to have their braking system inspected without an initial cost, helping them determine if repairs are necessary.
• Everyday Savings and Coupons: Brakes Plus actively provides coupons and deals on a range of services, including brake packages, oil changes, wheel alignments, and A/C services. These can often be found on their official website's "Special Offers" page.
• Seasonal and Holiday Promotions: They frequently run special deals around holidays like Memorial Day or Labor Day, offering significant savings on key services.
• Financing Options: To help manage the cost of larger repairs, Brakes Plus offers financing options, such as the Brakes Plus Card, which can be used to pay over time for services. This flexibility is a significant benefit for customers.
• Price Guarantees: While not explicitly stated for all services, reputable chains often have policies regarding price matching or standing by their estimates.
• Online Appointment Scheduling: The convenience of booking appointments online is a modern feature that enhances customer experience, simplifying the process of getting a vehicle serviced.

In conclusion, Brakes Plus at 1961 S Country Club Dr in Mesa, AZ, presents itself as a highly recommended Auto Repair Station due to its comprehensive service offerings, commitment to honest and transparent service, and a strong emphasis on customer satisfaction. The positive experiences of long-term customers, highlighting the helpfulness and integrity of the staff, solidify its reputation as a reliable and trustworthy option for vehicle maintenance and repair in the local area. Customers seeking a wide array of auto services with a focus on value and excellent customer interaction will find Brakes Plus to be a suitable choice.