Brakes Plus

For local users in Omaha, Nebraska, seeking a reliable and comprehensive auto repair experience, Brakes Plus at 17909 Barker Ct, Omaha, NE 68118, USA, stands as a notable option within the "Auto Repair Stations" category. You can reach them at (531) 710-3980 or via mobile at +1 531-710-3980.

Brakes Plus operates as a full-service auto care center, providing a broad spectrum of services that extend far beyond just brakes. While their name highlights their specialization, they are equipped to handle a variety of vehicle maintenance and repair needs. This location is part of a larger chain, bringing standardized procedures and a network of expertise to the local community. Their mission, as stated by the company, is to provide high-quality automotive products and services that are delivered quickly and conveniently in a superior environment, all with a friendly, professional staff emphasizing integrity.

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The overall environment at Brakes Plus aims for a clean and efficient experience. According to customer feedback, the staff strives to be friendly, professional, and attentive. One customer lauded their positive experience, highlighting how the team quickly diagnosed an oil leak, explained the problem clearly, and ensured they received the best deal. This customer specifically praised an employee named Kristy for her detailed explanations, proactive communication, and ability to make the experience comfortable and reassuring. This suggests an environment where customers feel heard and their concerns are addressed with a focus on understanding and trust. The offer of a ride if needed also points to a customer-centric approach, demonstrating their commitment to convenience while your vehicle is being serviced.

However, it is important to note that customer experiences can vary. Another review described a "WORST EXPERIENCE," where a "premium complete rear brake service" did not include functional parking brakes. This customer's frustration stemmed from being quoted additional costs for parts and labor for parking brakes that they believed should have been covered. This incident also revealed an issue with incorrectly installed hardware on the initial brake job, which could have led to future problems. Such feedback underscores the importance of customers thoroughly understanding the scope of services and maintaining clear communication regarding expectations and potential additional repairs. It also highlights the need for consistent quality control across all services.

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As a comprehensive auto repair station, Brakes Plus provides an extensive list of services, ensuring that most common vehicle needs can be met under one roof. Their services include, but are not limited to:

• Brakes: This is their core specialty, covering everything from brake inspections, brake pads, and brake rotors to addressing more complex braking system issues. They emphasize diagnosing problems accurately to determine necessary repairs.
• Oil Changes: Routine oil changes are a fundamental part of their maintenance offerings.
• Maintenance Services: This category encompasses a wide array of services such as air filter replacement, wheel alignments, battery checks and replacements, cooling system services, differential and transfer case services, fuel filter replacement, fuel system cleaning, headlight maintenance, power steering services, pre-purchase inspections, scheduled maintenance, tire rotations, tune-ups, and windshield wiper replacement.
• Repair Services: Beyond routine maintenance, Brakes Plus handles various repairs, including air conditioning service, clutch repair, CV joints, boots & axles, diagnostic services, exhaust repair, radiator repair, serpentine belt replacement, shocks & struts replacement, starter & alternator repair, and steering & suspension work.

Their expert technicians are equipped with specialized equipment to diagnose vehicle systems accurately, aiming to provide quick, affordable, and effective solutions for car problems. They are staffed with certified technicians trained to meet a wide range of automotive repair and maintenance needs.

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Brakes Plus emphasizes several key features that aim to set them apart:

• Transparency: They aim to be transparent with their pricing and provide various repair options when available, allowing customers to make informed decisions. The positive review noted how the team showed the damage to the car, further enhancing transparency.
• Convenience: With an online scheduling tool, customers can easily select their location, service needs, and preferred time slot, aiming to reduce wait times and make the process efficient. They also offer services like shuttle rides for customer convenience, if needed.
• Knowledgeable Staff: The company prides itself on having knowledgeable and friendly technicians who can explain car troubles in an understandable way.
• Comprehensive Care: From routine maintenance to more complex repairs, Brakes Plus aims to be a one-stop shop for automotive needs.

The company’s philosophy, as reflected in their history, was founded on a principle of "people over profit," aiming to create an environment where relationships are prioritized over mere transactions. This suggests a commitment to ensuring that service is not just fast but also done correctly ("fast, friendly, and fixed right").

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Brakes Plus frequently offers various promotions and deals to make auto care more accessible and affordable. While specific promotions can change, common offerings include discounts on brake packages, air conditioning service, oil changes, and wheel alignments. They also have special offers on shocks and struts, such as "Buy 3, Get 4th free + Additional $50 off." Additionally, discounts on services like tire rotation and brake fluid flushes are often available. Customers are generally advised to check their website or inquire at the store for current coupons and deals, and to present coupons at the time of service to avail of the discounts. They also offer financing options through the Brakes Plus Card to help manage the cost of vehicle care.

In summary, Brakes Plus at 17909 Barker Ct in Omaha aims to be a reliable and convenient auto repair station offering a wide range of services with a focus on customer transparency and satisfaction. While individual experiences may vary, their commitment to comprehensive care and promotional offers makes them a noteworthy option for local vehicle owners.