Bob Gillingham Ford Inc Service

(14 reviews)

Auto Repair StationsOhioCuyahoga CountyParmaBrookpark Road

Cuyahoga County . Ohio

Close Now

  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • +1 216-398-1300
  • www.kenganleyfordparma.com
  • 8383 Brookpark Rd, Parma, OH 44129, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed

Bob Gillingham Ford Inc Service Introduce

Bob Gillingham Ford Inc Service operates as a specialized Auto Repair Station, distinctively focused on providing maintenance and repair services exclusively for Ford vehicles. As an authorized Ford dealership service center, it stands as a premier destination for Ford owners seeking expert care that aligns with manufacturer standards. This specialization ensures that all aspects of service, from routine maintenance to complex repairs, are handled with an unparalleled depth of knowledge pertaining specifically to Ford cars, trucks, and SUVs.

The environment at Bob Gillingham Ford Inc Service is characteristic of a modern, well-established dealership service department. Customers can expect a clean, professional, and highly organized facility. The service bays are state-of-the-art, equipped with the latest diagnostic tools and specialized equipment designed specifically for Ford vehicles. This investment in technology ensures accurate problem identification and efficient repairs. For customers, the waiting area is typically comfortable and well-appointed, often featuring amenities such as Wi-Fi, television, and complimentary refreshments, providing a pleasant experience while their vehicle is being serviced. Many dealerships also offer shuttle services or loaner vehicles, enhancing convenience for customers whose repairs may take longer. The overall atmosphere is designed to be customer-centric, promoting transparency and trust through clear communication from service advisors who are knowledgeable about Ford vehicles.

As a dedicated Ford Auto Repair Station, Bob Gillingham Ford Inc Service offers a comprehensive suite of services tailored to meet the specific needs of Ford vehicles. Their offerings go beyond generic auto repair, leveraging specialized training and genuine Ford parts. Key services typically include:

  • Scheduled Maintenance: Adhering to Ford's recommended maintenance schedules, including oil changes, tire rotations, fluid checks and replacements (transmission fluid, brake fluid, coolant), and filter replacements (oil, air, cabin, fuel). These services are crucial for maintaining vehicle warranty and ensuring long-term performance.
  • Brake Service and Repair: Comprehensive brake inspections, replacement of genuine Ford brake pads and rotors, caliper repair, and servicing of the anti-lock braking system (ABS), all performed to Ford's precise specifications.
  • Engine Diagnostics and Repair: Utilizing factory-specific diagnostic equipment to accurately troubleshoot and resolve engine-related issues, including "check engine" light diagnosis, engine tune-ups, and more intricate engine repairs.
  • Transmission Service and Repair: Expertise in Ford's various transmission types, offering fluid changes, filter replacements, and complex transmission repairs, ensuring smooth and reliable shifting.
  • Tire Sales and Service: A wide selection of tires approved for Ford vehicles, along with professional mounting, balancing, rotation, alignment, and puncture repair services.
  • Suspension and Steering System Repair: Addressing issues with shocks, struts, ball joints, and power steering components, utilizing genuine Ford parts for optimal ride quality and handling.
  • Electrical System Diagnostics: Thorough diagnosis and repair of all electrical components, including batteries, alternators, starters, and complex vehicle wiring.
  • Heating and Air Conditioning (HVAC) Service: Diagnosis, repair, and recharging of Ford's climate control systems to ensure cabin comfort.
  • Recall Services: As an authorized dealership, they are equipped to handle all manufacturer recalls, ensuring vehicle safety and compliance.
  • Warranty Service: All warranty-covered repairs are performed by certified technicians using genuine Ford parts, maintaining the integrity of the vehicle's warranty.
  • Multi-Point Inspections: Complimentary inspections often accompany service visits, providing a thorough overview of the vehicle's health.

The distinguishing features of Bob Gillingham Ford Inc Service are deeply rooted in its dealership status and specialization. A primary feature is the employment of Ford-Certified Technicians. These technicians undergo rigorous, ongoing training directly from Ford, ensuring they possess the most current knowledge and skills specific to Ford vehicles and their latest technologies. This expertise is coupled with the exclusive use of Genuine Ford Parts, which are designed and tested to fit perfectly and perform optimally with Ford vehicles, thereby preserving the vehicle's original integrity and performance. This commitment to genuine parts often comes with a manufacturer's warranty, adding an extra layer of assurance for the customer. The access to Ford's proprietary diagnostic tools and technical resources is another significant feature, allowing for more accurate and efficient problem resolution than generic repair shops might offer. The emphasis on providing exceptional customer service, often reflected in dedicated service advisors who explain repairs clearly and manage the service process from start to finish, contributes significantly to customer satisfaction. Furthermore, many Ford dealerships, including Bob Gillingham Ford, offer convenient online scheduling options, making it easier for customers to book their service appointments.

In terms of promotional information, Bob Gillingham Ford Inc Service frequently offers various specials and incentives, common for dealership service centers looking to attract and retain customers. While specific, active promotions are not consistently detailed across general online information without direct access to their current advertising, common promotions you might find include:

  • Service Specials: Regularly updated discounts on routine maintenance services like oil changes, tire rotations, and battery checks.
  • Parts Specials: Discounts on genuine Ford parts and accessories.
  • Tire Offers: Special pricing on new Ford-approved tires, often including installation, balancing, and road hazard coverage.
  • Brake Service Specials: Reduced prices on brake pad replacement or full brake system overhauls.
  • Alignment Specials: Discounts on wheel alignment services to ensure proper tire wear and handling.
  • Seasonal Maintenance Packages: Bundled services designed to prepare a vehicle for specific seasons, such as winterization checks or summer AC tune-ups.
  • Coupon Offers: Printable or digital coupons often available on their official website, providing discounts on specific services.
Customers are highly encouraged to visit the official Bob Gillingham Ford Inc Service website or contact their service department directly to inquire about current specials, service coupons, and any ongoing promotions that could provide savings on their Ford vehicle's maintenance and repair needs.

In conclusion, Bob Gillingham Ford Inc Service serves as a premier Auto Repair Station specifically for Ford vehicles, offering unparalleled expertise, genuine Ford parts, and a comprehensive range of services. Its dedication to certified technicians, advanced diagnostics, and exceptional customer service makes it the ideal choice for Ford owners seeking reliable, manufacturer-approved automotive care, ensuring their vehicles receive the best possible attention.

Bob Gillingham Ford Inc Service Location

Bob Gillingham Ford Inc Service Customer Reviews

I own a 2011 Ford Fusion, and the power steering went out on the turnpike two days ago. At 70mph I could have lost my life!! Thank God I didn't. I did my research after this incident, and discovered that these models were notorious for power steering issues, and some have been recalled! I spoke to the service advisor on 2/10/25 in regards to a CSP (Customer Service Program) EPAS (electronic power assist system) concern that was attached to my VIN number on the Ford website. I explained to her that I've never received a letter in regards to Ford's intention to address the issue. She told me that the CSP is valid for 10 years, or 150,000 miles (which ever comes first) from the date the vehicle was manufactured, and that they will not address my concern because my vehicle is beyond the 10 years. The vehicle is 14 years old, but I've owned it for 5 years, and it hasn't reached the 150,000 miles. When I purchased the vehicle it was within the 10 years, but as I previously stated I never received a letter from Ford!!! Nonetheless, when a vehicle has a new owner the warranty should be extended for that owner, and not when the vehicle was made!!! Again, I could have lost my life in this incident and now I'm being told that they would not help me with my vehicle as well!! I WANT MY VEHICLE FIXED, or I will not be purchasing anymore Ford products, new or used!!!!

Feb 11, 2025 · Anthony Allstate

Service and attention were excellent. Matthew N, service advisor was very helpful, efficient and professional.

Jan 16, 2025 · Margaret Verdi

I work for a small business that believes in customer service, as I believe this dealership doesAlso. George was my sales person who helped me. Was it great, as well as any other staff member that might have been involved. Friendly and easy to work with, also Joe in the back, great job on the Cor.

Oct 23, 2023 · Ray Massoli

I work for a small business that believes in customer service, as I believe this dealership doesAlso. George was my sales person who helped me. Was it great, as well as any other staff member that might have been involved. Friendly and easy to work with, also Joe in the back, great job on the Cor.

Oct 23, 2023 · Ray Massoli

Food was good service could have been a little more attentive.

Sep 05, 2023 · Jack Wunderle

Food was good service could have been a little more attentive.

Sep 05, 2023 · Jack Wunderle

Bought my first vehicle there in 1980 and to this day have gone nowhere else

Apr 29, 2023 · Edward Hlavaty

Bought my first vehicle there in 1980 and to this day have gone nowhere else

Apr 29, 2023 · Edward Hlavaty