Big O Tires

Big O Tires, located at 4245 S Mason St, Fort Collins, CO 80525, USA, serves as a prominent "Auto Repair Station" within the Fort Collins community. This location is part of a well-established national franchise, known for its focus on tires and comprehensive automotive maintenance and repair services. With contact numbers (970) 658-1862 and +1 970-658-1862, Big O Tires on Mason Street provides accessible and reliable solutions for local vehicle owners.

The Mason Street Big O Tires location is described by customers as a place where they feel comfortable and confident in the service they receive. Reviews highlight a friendly and accommodating staff, such as "Askel, Jose and the entire crew," who are praised for their "level of service." The efficiency of their operations is also a recurring theme, with one customer noting, "My tire started leaking rapidly. We pulled into a Big O Tire shop, and they fixed it right away. I was incredibly generous, and they provided great, friendly service! I’m so thankful they took care of my car today." Another testimonial mentions "fast, neighborly service." These comments suggest an environment that prioritizes customer satisfaction, convenience, and a welcoming atmosphere. The shop aims to be a place where drivers can get "straight answers" to their automotive questions, fostering trust and long-term relationships with their clientele. This location also provides customer amenities such as free Wi-Fi and complimentary beverages, along with a local shuttle service and an overnight key drop, enhancing the overall convenience for their customers.

Big O Tires on Mason Street offers a wide array of services that extend beyond just tire sales, making it a comprehensive auto repair station. Their core offerings include:

• Tire Services: This is a primary focus, including the sale and installation of new tires from a variety of brands like Michelin, BFGoodrich, Yokohama, Cooper, Continental, Nitto, Pirelli, Sumitomo, Firestone, Goodyear, Hankook, Uniroyal, and their own Big O brand. They also provide tire repair, rotation, mounting, and balancing. The ability to switch out seasonal tires, such as winter to summer sets, is also a routine service.
• Wheel Alignment: They offer free alignment checks and full wheel alignment services to ensure proper tire wear, improved handling, better gas mileage, and a smoother ride.
• Brake Service: Comprehensive brake maintenance and repair, including free brake inspections, checking brake pads, rotors, calipers, hoses, lines, and master cylinders.
• Oil Changes: Routine oil changes with various options (Good/Better/Best), including new oil filter, quality motor oil, chassis lube, 4-tire rotation, fluid checks, and preventive maintenance analysis.
• Steering & Suspension: Services to diagnose and repair issues with steering and suspension systems, including shock and strut replacement, as highlighted by a customer who had rear shocks replaced.
• Battery Service: Diagnostics, repair, and replacement of vehicle batteries, starters, alternators, and cables.
• Fluid Exchanges: Services for various vehicle fluids, including brake fluid, transmission fluid, and antifreeze.
• Vehicle Inspections: Complimentary services such as a 22-point vehicle inspection, battery and electrical checks, and 5-minute wiper blade/bulb inspections.
• General Maintenance: A range of routine auto services to keep vehicles running smoothly, including air, cabin, and fuel filter changes.
• Flat Repair: Quick and efficient repair of flat or punctured tires, with free flat repair offered with new tire purchases.
• Diagnostics and Mechanical/Engine Repairs: Full diagnostic services and general mechanical and engine repairs, ensuring a broad scope of service capabilities.
• Air Conditioning Service: Maintenance and repair of vehicle air conditioning systems.

Big O Tires on Mason Street leverages the strengths of the Big O Tires franchise while maintaining a local, customer-focused approach. Key features include:

• Experienced and Friendly Staff: Customer reviews consistently praise the professionalism and helpfulness of the team, identifying individuals like Askel and Jose. This personal touch fosters customer loyalty, as evidenced by a family that has used this location "since this location has opened."
• Comprehensive Tire Selection: As a "Tires" specialist, they offer a vast inventory of tire brands and types to suit various vehicle needs and driving conditions, including specific options for winter.
• Service and Tire Warranties: Big O Tires provides comprehensive and affordable warranty protection, which offers customers peace of mind regarding their purchases and services.
• Convenience and Efficiency: Services like express lane tire service (no appointment needed) and free alignment checks without an appointment demonstrate a commitment to quick and hassle-free service. The reported "fast turn around" times further underscore this commitment.
• Community Involvement: While not explicitly detailed for this specific location, the Big O Tires brand often engages in local community initiatives, such as food drives and tree giveaways, showing a commitment beyond just automotive services.
• ASE Certified Technicians: Big O Tires locations generally employ ASE certified technicians, ensuring a high standard of technical expertise in their repairs and maintenance.

Big O Tires frequently runs various promotions and deals, which are often advertised at the local level. For the Fort Collins location on Mason Street, these promotions include:

• Instant Savings on Tires: Regular offers like $80 - $120 instant savings on sets of four select Nitto, Cooper, Nexen & Sumitomo tires with installation purchase.
• Rebates on Popular Tire Brands: Online or mail-in rebates ranging from $40-$100 on sets of four tires from brands such as Bridgestone, Hankook, Goodyear, Firestone, and Cooper.
• Service Savings: Discounts on various services, with savings ranging from $25-$100.
• Fluid Exchange Deals: Promotions on fluid exchanges, including antifreeze.
• Oil Change Savings: Specific savings on oil change services, often including disposal fees.
• Spring Car Care Specials: Seasonal offers that include free tire rotation.
• Free Inspections: Complimentary services such as free brake inspections, free alignment checks, free 22-point vehicle inspections, and free battery & electrical checks, designed to attract customers and identify potential issues.
• Free Flat Repair with Tire Purchases: An added incentive for customers purchasing new tires.

These promotions are consistently updated and aim to provide value to customers, encouraging both new and repeat business. The consistent positive customer feedback regarding service and efficiency also acts as a powerful promotional tool, building a reputation for reliability and trust within the local Fort Collins community.