Big Boys Toys

Located at 1394 US-52, Aberdeen, OH 45101, USA, Big Boys Toys operates as an "Auto Repair Station" with a distinct specialization in enhancing and customizing trucks and other vehicles. While the name might suggest a broad range of products, their primary focus, as indicated by available information and customer feedback, leans heavily towards automotive accessories and related installation services. You can contact them by phone at (937) 795-8699 or +1 937-795-8699.

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Environment and Accessibility

Big Boys Toys is situated on US-52, a major roadway, making it easily accessible for customers in Aberdeen, Ohio, and surrounding areas. As an auto repair station and accessory installer, the physical environment likely includes a service bay area for vehicle modifications and installations, alongside a retail space for showcasing products. Customer reviews highlight a responsive and helpful staff, indicating an environment where customers can expect assistance, even for unexpected needs. One customer's experience of getting air in a semi tire despite being in a bind underscores the willingness of the staff to assist, reflecting a supportive and accommodating atmosphere. The typical hours are Monday to Friday from 7 AM to 7 PM and Saturday from 8 AM to 5 PM, with Sunday being closed, which provides ample opportunity for customers to visit.

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Specialized Services and Goods for Sale

Big Boys Toys stands out for its specific range of services and goods, catering to vehicle owners looking to customize and enhance their trucks. As an authorized Rough Country dealer, they offer a variety of products from this well-known brand, indicating a focus on quality aftermarket accessories. Their services and goods include:

• Lift Kit Installation: This is a primary service offered, allowing customers to raise the suspension of their trucks for improved ground clearance, a more aggressive look, or to accommodate larger tires.
• Leveling Kit Installation: Similar to lift kits, leveling kits adjust the suspension to balance the vehicle's height, often making the front and rear of the truck level.
• Truck Accessory Installation: Beyond lift and leveling kits, they handle the installation of various other truck accessories. This likely includes items such as bed covers (as mentioned in a customer review), running boards, grilles, lighting, winches, and more, all designed to enhance a truck's functionality, aesthetics, or off-road capabilities.
• Tire/Wheel Mount & Balance: As a facility that deals with vehicle modifications like lift kits, it's natural they also offer services for mounting and balancing larger or custom tires and wheels.
• General Automotive Assistance: While their primary business is customization, the review about assisting with a semi tire shows a willingness to help with more basic, urgent automotive needs, pointing to a general service-oriented approach.

Their expertise lies in customizing the right parts for a vehicle, particularly focusing on suspension upgrades using quality Rough Country products. This suggests a dedicated team knowledgeable in the specifics of truck modifications.

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Key Features and Customer Experience

The customer experience at Big Boys Toys appears to be a blend of highly positive interactions and areas for improvement, as reflected in the provided reviews. Key features derived from this feedback include:

• Responsive and Helpful Staff: A significant highlight is the staff's readiness to help. The instance of a customer needing air in a semi tire and getting immediate assistance when others wouldn't highlights a customer-first approach and a willingness to go above and beyond, even for services outside their typical scope. This demonstrates strong customer service and a problem-solving attitude.
• Knowledgeable Employees: Reviews suggest that "the employees know their products," which is crucial for a business specializing in vehicle customization. This knowledge enables them to guide customers in choosing the right accessories and modifications.
• Reasonable Prices: The pricing is described as "reasonable," indicating that customers find their services and products to be competitively priced, which is an important factor for attracting and retaining clientele.
• Commitment to Correction: While there was a noted issue with initial work quality (bubbles in window tint, crooked bed cover), the business did "correct the problem with no charge." This demonstrates a commitment to customer satisfaction and rectifying mistakes, even if the initial experience was not perfect.

However, it is important to acknowledge that some customer experiences can be mixed. One review mentioned issues with the quality of work on window tint and a bed cover, despite the employees being knowledgeable and prices being reasonable. This suggests that while the intention to provide good service is there, consistency in execution might be an area for ongoing attention. Nevertheless, the willingness to resolve issues without charge is a positive aspect of their customer service policy.

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Promotional Information

While specific promotional campaigns for Big Boys Toys are not detailed in the provided information, businesses like this, particularly those that are authorized dealers for specific brands, often engage in various promotions:

• Rough Country Promotions: As an authorized Rough Country dealer, Big Boys Toys likely participates in or offers promotions tied to Rough Country products. This could include discounts on lift kits, leveling kits, or other accessories during specific periods. Customers interested in these products should inquire about any ongoing manufacturer rebates or dealer specials.
• Seasonal Sales: Automotive accessory shops often run seasonal sales, such as "spring clean" events, summer customization specials, or end-of-year deals, to attract customers looking to upgrade their vehicles.
• Installation Packages: They might offer bundled deals on parts and installation, providing a more cost-effective solution for customers looking to undertake larger modifications.
• New Product Launches: When new Rough Country products or other accessories become available, Big Boys Toys might run introductory promotions.

Customers in the Aberdeen area looking to customize their trucks with lift kits, leveling kits, or other accessories should consider visiting Big Boys Toys. Despite some mixed feedback on initial work quality, their commitment to customer satisfaction, willingness to resolve issues, and knowledgeable staff make them a valuable resource for specialized automotive needs.