Bestway Inc

Located at 1201 Concord St S, South St Paul, MN 55075, USA, Bestway Inc operates as an "Auto Repair Station" that primarily specializes in tractor and trailer repair, catering to both small and large fleets. You can reach them at (651) 797-0853 or via mobile at +1 651-797-0853. Established in 1987, with a new shop completed in 1996, Bestway Inc positions itself as a long-standing provider of heavy-duty vehicle services in the South St. Paul and broader Minneapolis Metro area.

As a facility specializing in tractor and trailer repair, Bestway Inc's environment would be that of a heavy-duty truck service center. This implies large bay doors, specialized equipment for commercial vehicles, and potentially a focus on efficiency to get large trucks back on the road. Their website states they have "DOT-certified technicians" and pride themselves on "quality and outstanding customer satisfaction," with a motto to "Fix it right the first time; Achieve 100% customer satisfaction; and Commit to quality."

However, the provided customer reviews paint a significantly different and concerning picture of the customer experience and the operational environment. One customer describes a "very bad experience" with a "very unprofessional" young technician who spent "5-6 hours" to replace a starter, broke antifreeze lines, and left new starter bolts loose with cables disconnected. This resulted in "problems with all electrical in truck," headlights stopping working, and ultimately the truck catching fire from the starter, with a dealership later finding "cables hanging by the starter that were not connected and were attached to the oil pan bolts instead." Another review criticizes "some of there mechanics are very incompetent," citing a roadside assistance experience where an air compressor took "1 hour to air up a truck, and still was not able to do so but charging full price."

These reviews strongly suggest that despite their stated goals, the actual customer experience at Bestway Inc can be severely problematic, involving significant delays, incompetence, and potentially dangerous outcomes due to improper repairs. The environment, from a customer's perspective, appears to be one where there is a risk of subpar workmanship, lack of attention to crucial details, and a failure to meet basic professional standards, leading to major dissatisfaction and safety concerns.

Bestway Inc presents itself as a full-service facility for tractor and trailer repair, offering a wide array of services for "all makes and models." Their advertised services include, but are not limited to:

• 24/7 Emergency Mobile Repair Service: This is a key offering, providing on-the-go assistance for breakdowns in the St. Paul & Minneapolis Metro, Southern Metro, and Western Wisconsin areas. Services include jump starts, computer diagnostics, engine service, oil changes, AC service, and suspension repairs.
• Tractor / Trailer Inspections: They perform both Federal and Minnesota DOT (Department of Transportation) inspections, which are crucial for commercial vehicle compliance and safety.
• Welding Services: Capable of welding aluminum, steel, and stainless steel, indicating specialized fabrication and repair capabilities.
• Brake Services: Comprehensive repair and maintenance for air, hydraulic, and electrical brake systems.
• Computer Diagnostics: Utilizing diagnostic tools to identify and troubleshoot issues.
• AC Service: Repair and maintenance of air conditioning systems.
• Suspension Services: Including complete spring, air ride, torque arms, hubs, axles, and alignment.
• Van Body / Open Deck Services: Repair of panels, posts, trusses, roofs, rails, swing doors, roll-up doors, dolly legs, flooring, decking, sub-frames, lighting, and lift gates.
• Dump Trailers, Utility Trailers, Cargo Trailers, Straight Trucks: Indicating a broad capability across different types of commercial vehicles and trailers.
• ABS Diagnostics & Repair: Specializing in anti-lock braking systems for heavy vehicles.
• Tractor / Straight Truck Specific Repairs: Including water pumps, coolant systems, radiators, clutches, transmissions, power dividers, and oil changes.
• Full Body Repair: For beverage bodies, vans, flats, lowboys, step decks, and dock trucks.
• Secure Vehicle Storage: An additional amenity for customers.

As a NAPA Auto Care center, they also likely offer a range of NAPA parts and products commonly used in heavy-duty vehicle repair, including batteries, brake components, exhaust parts, filters, oils, and chemicals.

Bestway Inc highlights its "incredible industry experience" since 1987 and a "professional team dedicated to achieving 100% customer satisfaction." Their stated motto is "Fix it right the first time." Key features from their promotional materials include:

• Extensive Experience: Over 37 years in the tractor and trailer repair industry.
• 24/7 Mobile Service: Providing crucial emergency roadside assistance.
• DOT Certification: Ensuring technicians are qualified for commercial vehicle inspections and repairs.
• Broad Service Range: Covering almost every aspect of heavy-duty truck and trailer repair.

However, the customer reviews directly contradict these stated strengths and highlight severe weaknesses:

• Incompetent Mechanics: Direct accusations of mechanics being "very incompetent" and unprofessional.
• Poor Workmanship: Examples include loose bolts, disconnected cables, damaged lines, and incorrect hardware usage, leading to significant vehicle issues and safety hazards (truck fire). This is a direct failure of their "Fix it right the first time" motto.
• Safety Concerns: The incident of a truck catching fire due to their repair errors is a critical safety issue, underscoring potentially dangerous repair practices.
• Overcharging for Incomplete Service: Charging "full price" for services that were not successfully completed or were poorly executed (e.g., failed tire inflation, extended repair time without success).
• Lack of Accountability/Follow-through: While they did tell the customer to bring the truck back to the shop, the issue was not fully resolved, leading to severe subsequent problems.

These severe criticisms, particularly concerning safety and competence, are paramount for any potential customer to consider. It directly challenges Bestway Inc's claims of quality and customer satisfaction.

Bestway Inc promotes its services through its website, emphasizing its experience, comprehensive service offerings, and commitment to quality. As a NAPA Auto Care center, they also align with NAPA's Code of Ethics, which pledges to "Perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts" and "Employ ASE-certified technicians." This affiliation is generally a positive signal for quality and professionalism.

However, given the extremely negative and serious customer reviews, potential customers should exercise extreme caution. While the company provides contact information, any engagement should involve thorough due diligence.

To contact Bestway Inc:

• Phone: (651) 797-0853 (also listed as 651-797-0834 on their website)
• Mobile Phone: +1 651-797-0853
• Address: 1201 Concord St S, South St Paul, MN 55075, USA

Their business hours are listed as Mon-Fri: 7:30 AM - 4:30 PM for their NAPA Auto Care affiliation, and they offer 24/7 mobile service. Customers are encouraged to mention "TruckDown" when calling for service, suggesting a partnership with that platform.

In conclusion, Bestway Inc presents itself as a robust "Auto Repair Station" for heavy-duty trucks and trailers in South St. Paul, MN, with a broad range of services and extensive experience. However, the severe negative customer reviews, including allegations of incompetence, dangerous workmanship, and questionable billing practices, critically undermine their stated commitment to quality and customer satisfaction. While they offer convenient services like 24/7 mobile repair and DOT inspections, potential customers are strongly advised to proceed with extreme caution and seek multiple references or alternative service providers for critical repairs.