Batteries Plus

For individuals and businesses in Tempe, Arizona, seeking specialized power and lighting solutions, **Batteries Plus** at **3404 S McClintock Dr, Tempe, AZ 85282, USA**, operates as a unique retail and service provider that falls under a broad interpretation of "Auto Repair Stations" due to its offering of automotive batteries and related services. While not a traditional auto repair shop, it serves a critical function in vehicle maintenance. You can contact them at **(480) 820-0703** or **+1 480-820-0703**.

As a retail store specializing in batteries and lighting, the Batteries Plus location in Tempe likely features a well-lit, organized showroom displaying a vast array of battery types for various applications—from automotive and marine to household and specialized electronics. The facility would also typically include a service counter for customer inquiries, battery testing, and device repair intake. Given the nature of their products, the environment is generally clean and designed for efficient product selection and customer interaction. While it may not have the typical bays of a traditional auto repair garage, it does have areas for minor installations, testing, and troubleshooting, particularly for automotive batteries and key fobs.

Batteries Plus (Tempe) provides a comprehensive selection of batteries and related products, making it a go-to for power solutions across various needs. Their core offerings include:

• **Automotive Batteries:** They stock a wide range of batteries for cars, trucks, boats, and ATVs, along with services like battery testing and installation. This is where their service overlaps most directly with the "Auto Repair Stations" category.
• **Device Batteries:** Find batteries for laptops, cell phones, digital cameras, watches, and other electronic devices.
• **Specialty Batteries:** They offer hard-to-find batteries for various applications, including UPS systems, security alarms, golf carts, and medical equipment.
• **Lighting Solutions:** An extensive selection of light bulbs for home and business, including LEDs, CFLs, halogen, fluorescent, and incandescent bulbs.
• **Cell Phone and Tablet Repair:** They offer in-store repair services for smartphones and tablets, covering issues like screen repair, battery replacement, and fixes for common problems such as broken ports or speakers.
• **Key Fob Replacement and Programming:** A convenient service for replacing and programming car key fobs, often at a lower cost than dealerships.
• **Battery Recycling Services:** They provide recycling services for various types of batteries, contributing to environmental responsibility.
• **Business Solutions:** For commercial clients, they offer specialized pricing, volume discounts, and on-site needs assessments for batteries and lighting solutions.

Batteries Plus (Tempe) presents a mixed picture in terms of customer experience, as reflected in the provided reviews. One highly positive review highlights exceptional customer service, specifically praising an employee named Cole: "Cole, has helped me many many times & he is so helpful & outstanding. I'm always so happy when I walk in there & I see him there! 10 🌟s". This suggests that individual staff members can provide outstanding, helpful, and friendly service, contributing to a very positive customer impression. This level of personalized assistance and product knowledge is a significant feature for customers seeking specific or unusual battery types.

However, another review details a highly frustrating experience with a lithium battery purchase and return. This customer encountered issues where a newly purchased battery did not function, and despite multiple attempts at troubleshooting (including the store's attempt to "jump-start" it), the battery remained non-functional. The key issue highlighted is a strict "two-week return policy" that was not waived, leaving the customer "stuck with a non-functional battery and out of luck." This suggests potential inconsistencies in problem resolution, particularly with technical issues that might fall outside standard troubleshooting, and a rigid adherence to policy that can lead to significant customer dissatisfaction.

Therefore, key features appear to be:

• **Extensive Product Selection:** They are a comprehensive source for almost any type of battery or light bulb.
• **Knowledgeable and Helpful Staff (when available):** As exemplified by Cole, certain employees provide exceptional service and expertise, guiding customers through their needs.
• **On-site Services:** Offering battery testing, installation, and device/key fob repairs provides immediate solutions.
• **Strict Return Policy:** Customers should be aware that their return policy, particularly for products that require troubleshooting, may be rigid and strictly enforced.
• **Potential for Inconsistent Problem Resolution:** The lithium battery incident points to challenges in resolving complex product issues and may indicate a need for more flexible customer support in such cases.

Batteries Plus's overall promotional message, inferred from its general brand identity and the positive feedback, centers on being a **convenient, knowledgeable, and comprehensive solution for power and lighting needs.** Their value proposition to local users includes:

• **One-Stop Shop for Batteries and Lighting:** For consumers and businesses, the convenience of finding a vast array of batteries and light bulbs under one roof is a significant draw.
• **Expert Advice (from certain staff):** The presence of highly helpful and knowledgeable employees like Cole is a strong selling point, ensuring customers get the right product and advice.
• **Specialized Services:** Offering key fob replacement, device repair, and battery recycling adds significant value beyond just selling products, providing practical solutions for everyday problems.
• **Competitive Pricing (implied by brand strategy):** While not explicitly stated as competitive, Batteries Plus aims to offer a broad selection at accessible price points for their target market.

However, potential customers should be aware of the potential for a less accommodating experience if product issues arise that extend beyond simple exchanges or immediate fixes, particularly regarding their return policy. While the positive customer experience showcases the potential for excellent service, the negative one serves as a cautionary note about the limits of their customer support when dealing with complex product malfunctions or policy disputes. For routine battery and lighting needs, and when interacting with helpful staff, Batteries Plus in Tempe can be a highly efficient and satisfying resource.