Balboa Auto Body

The worst experience ever! The folks in the front are great, but I’m here to get my car fixed. They got paid through my insurance two days after I brought it in. Tim said it should take two weeks max, they had it for almost 2 months. When I come to pick it up I had to wait an hour, as if they just started working on it. I drove off and immediately notice my car shaking! I have two kids in the car and had to drive twice on the freeway. Come to find out my tires were so unbalanced the guy at Firestone was confused! Worst experience ever.

Apr 18, 2025 · senu love

We recently had the pleasure of entrusting our beloved Mustang to Balboa Auto Body for some custom bodywork, and we couldn't be more impressed with the results. From the moment we walked in, the team at Balboa Auto Body demonstrated professionalism, expertise, and a genuine passion for their craft. Throughout the process, they went above and beyond to ensure every detail was perfect, consulting with us on various aspects and offering insightful suggestions to enhance the final outcome. Their attention to detail was impeccable, and they didn't hesitate to address any concerns we had, ensuring our complete satisfaction. Not only did they deliver outstanding custom work, but they also took the time to rectify a couple of minor issues under warranty, showcasing their commitment to customer service excellence. We highly recommend Balboa Auto Body to anyone seeking top-notch automotive services. Their dedication, craftsmanship, and commitment to customer satisfaction truly set them apart. Thank you to the entire team at Balboa Auto Body for exceeding our expectations and breathing new life into our Mustang!

Apr 24, 2024 · Melissa Alberque

While it pains me to leave a negative review I simply am left with no other option. Where to begin? Well let's start from the beginning. I take my vehicle for a simple repair of the bumper corner. This is a simple repair and everything seems to go well enough. Upon picking my vehicle up first thing I notice is the check engine light is on and the car is running rough. I ask about it and they say they have no idea what I am talking about. I respond, when I dropped my vehicle off it had no check engine light. There response, well there is nothing we could have done to cause that and it must be a coincidence. My response, there is no way this is a "coincidence" Next I notice that the rear parking sensors do not work. Again I get a response from employe CORI that there is nothing they could have done to cause my parking sensors not to work. My response "What are you talking about you, repaired the bumper and installed the parking sensors, now it does not work." Ok lets speed through this part as I then take my car back to them maybe four or five times for them to fix the parking sensors, finally on time number maybe 6 I cant even remember at this point because it has become so many they replace the parking sensors, still does not work. I return to the shop where employee CORI yells at me in front of my child and continues to act aggressively telling me it works, I'm wrong and treats me as if I'm either hard of hearing or low IQ. Then they send me to a calibration company whom calibrates the sensor and it works. Let me remind you this maybe 6-7 times I took my vehicle back to Balboa auto body to repair the sensor they repeatedly told me it was "plug and play" meaning that you just plug it in and it works. When I contact them about the calibration of the sensor they state "Wow, this is the first time this has ever happened to us" So on to that check engine light. I'm told on about 10 occasions from CORI that it's an ENGINE light and has "nothing" to do with the "bumper repair" because it is a BUMPER told to me slowly every time as if I am hard of hearing or low on the intelligence quotient scale. Funny thing is after taking the vehicle to the company that calibrated the parking sensor they diagnose the check engine light as coming from the activated charcoal canister which is located where? I will let you take a wild guess, behind the rear bumper cover. Upon removing the wheel liner I discover that in order to replace the bumper corner you have to remove the Canister to access the bolt that holds on the bumper. However Balboa auto body tells me, they never removed the canister and have no idea how any work they performed could have to do with a check engine light. Funny, it is actually impossible to replace the bumper corner without removing the canister as you can't access the bolt that holds the bumper corner on without removing the canister. I have been back to Balboa auto body no short of 10 times and the last time they tell me I am on my own and there is nothing they are willing to do. Let me insert the fact that has been omitted, this is a 100k dollar Mercedes. Now, I am left with taking my vehicle to the dealership for repair. I will be sending Balboa auto body the bill and if not paid I will be taking them to small claims court as no matter what the repair bill is, it's the principle now that they damaged my vehicle, the employe CORI was rude to me speaking aggressively in front of my child and acting like I was a problem and continually passing off responsibility. This has sucked weeks out of my life for what should have been an easy repair causing constant aggravation.

Jan 04, 2025 · Ty K

Absolutely exceptional service! After my car was damaged and towed, I made one quick call to Balboa Auto Body, and they handled everything from there. They retrieved my car from the tow yard and got to work immediately. Their evaluation was honest, and the repairs were top-notch—my car looks brand new! They delivered on all their promises, and I found them to be incredibly trustworthy. Highly recommend!

Sep 24, 2024 · Yingjun

Balboa Auto Body was increíble to work with from start to finish. I received a phone call immediately and the gentleman was so concerned and helpful. I then repeatedly was updated and taken to see my car with a full explanation of what to expect next. I was lucky enough to have the tow truck driver take my car there and I would go back for repairs on my own accord. The owner was especially helpful and personable and I appreciate his sincere kindness. The whole place is awesome and my car looked amazing! I was so happy to have it back! I strongly recommend Balboa Auto Body!

Feb 24, 2023 · Catherine Marie Cannock Coello