AutoZone Auto Parts

My experience has been mostly fine, but my main complaint is that there have been multiple times where I've done an online order for pickup, I get an email telling me it's ready to pickup, and then when I get there they seem to have no idea what I'm talking about when I say I have an order to pickup and then I stand around waiting for them to get everything. UPDATE: I left the review above while waiting for the employees to get me my order. I should have known better at the time, but I didn't audit the items they gave me. On the way home I received a voicemail that they did not give me everything, so I had to make another trip back. Two days later after I finished the brake job, I attempted to return the tools I rented. I had the email for the online order I made. They entered the order number and found nothing. I ended up having to go into my Order History on the AutoZone website in order to find a transaction number so they could look up the order. This ended up taking nearly 20 minutes. For whatever reason, they did not have a record of this transaction and told me they did all they could, that they were the Sunday crew, and could I please come back tomorrow when someone who knows what they were doing will be working? Simply amazing. I don't think I'll be back unless they have something I can't get elsewhere.

Mar 04, 2024 · Tate Fegley

Bob and his team took excellent care of me when I was having car battery issues. Bob was very polite, transparent, and installed the battery himself. I'd recommend this team to anyone.

Apr 30, 2024 · Darren Gottschall

Just got back from this incredible store. What can I say? Bob Sutherland the manager came outside to put in an air filter for my SUV. He is the kind of person when you meet him, you already know that he has a passion for what he does. I can say from my experience that he genuinely cares for his customers. This kind of customer service can never be taught in a classroom, on a PowerPoint presentation, or watching YouTube videos. This type of customer service comes from the heart, and Mr. Sutherland exemplifies that. I have and always will remain a customer to AutoZone. Mr. Sutherland solidified my loyalty to the store brand with being a great guy who helps his customers. I would like AutoZone corporate to please recognize him for being the reason people want to shop there. God bless you sir and thank you again for being a remarkable example every person should follow at AutoZone.

Sep 16, 2023 · Robert Moseley

My name is John Jones. I recently visited your Black Mountain store. I had a credit card issue that took some time to resolve. The store staff was very patient and understanding. Including the store manager. I would recommend that anyone shop for their needs at this location. Sincerely, John and Nancy Jones Swannanoa

Nov 28, 2023 · Nancy Sampson

Mr. Sutherland took great care of us while diagnosing our check engine light. Great guy and huge help

Apr 23, 2024 · Matt

They had the part I needed quicker than expected at a lower price to nearby auto parts stores and the staff was readily available to assist me with my purchase.

Apr 03, 2025 · Juice Jay

Manager called the police on me working on my bike, I told him “I won’t be back” I’m a little offended to say the least

May 01, 2025 · Merric Evans