AutoZone Auto Parts

The Chardon Auto Zone staff has the absolute best customer service! They go beyond the extra mile to give their customers a hand with their vehicle. They are all a great group of people who make the store they work at so welcoming for the customers! In such a way that It makes me wanna work there too!

Nov 05, 2024 · Tiffany Paden

Spent half an hour waiting at the counter for the store to decide whether or not to sell me an alternator. Their reasoning is that another customer called before me and might come and get it. Now it’s one thing if it’s bought and paid for but customer just called and hadn’t purchased it yet. I was there, at the counter, with $1k in various other stuff. I think it’s unprofessional to turn away a paying customer. O Reilly had the same thing so it’s all good in the end

Sep 03, 2024 · Pressure Relief

Scot, you are the best. Today you helped me out with a fuel pump that I had bought a short time ago that unfortunately failed. I was unable to find the receipt but you were still able to help me get my RC back on the road. I appreciate you so much! Thank you, thank you, thank you! Stop in the Chardon Autozone and see what true customer service looks like. Scot has been a part of this location as long as I can remember. He knows the industry and always wears a smile. It’s great to know that there are genuinely good people in your corner. Above and beyond for me today, and for that I am grateful. Made my week! Thank you my friend! If corporate reads this, give this gentleman some recognition! He’s always been helpful for the 25 years I have been coming here!

Jul 26, 2024 · David Janus

Always good service. The employees are always very nice & seem to be knowledgeable. Clean store. Good prices.

Sep 08, 2024 · Miss Mo

Tina and Scott always a big help and very efficient thank you!! But the short , redish hair female with the bad attitude an bad customer service has to go , she is a bad representation of your chardon store !

Jan 08, 2025 · Dave Sparks

Friendly atmosphere. Very helpful. Very quick and register. Got what I needed and and went right to work on my vehicle. Now I'm up and running again. Ready for work Monday. Thanks again!

Mar 30, 2025 · Dennis Kochever

I just called this Autozone about needing to replace my battery and they were unable to provide any info on whether they could install a battery in my vehicle, even by knowing the make and model. For all my questions, I basically just got short, dead end answers to my questions about if they could do it and how long it might take etc. I had to drive the entire conversation and finally cut it short in frustration. Conversely, when I called O’Reilly’s, they were extremely helpful! They immediately asked year, make, and model and not only were able to tell me that they could perform the installation, but also the various battery and warranty options available for my situation, as well as the optimum times for me to visit them to streamline the installation process. With Autozone, the impression was “we may or may not be able to help you and no advice on timing; it’s a roll of the dice for you. We dont care either way” but with O’Reilly’s the impression was “Here’s how we can help and advise you and we respect your time and your business.” So not only will I not bring my business to this Autozone in the future, I will be advising others that ask to go to O’Reilly’s instead.

Mar 26, 2025 · Mark Blackburn

Younger blonde girl is very rude and impatient. I will not be going back there.

Apr 15, 2025 · Monica Hamm