AutoZone Auto Parts

Angel helped me with my car battery, she was super knowledgeable. Was able to help me tested and figured out the problem. Her customer service skills have to be recognized. She is absolutely amazing! Thanks angel for getting my car running again.

Dec 06, 2024 · Azaret Gonzalez

I never thought that I would argue with your store clerk because of $12. I never opened the accessories I bought. I went to the store to return them. The clerk opened them and took them to the back to ask the manager. When they came back, they told me that there was oil on them and they couldn't return them. Why didn't you tell me when you first opened it? You only told me when you took them to the back where I couldn't see it. I've never seen such a disgusting store. I hope everyone will not be deceived. Don't choose this store.

Dec 06, 2024 · Weiqi Zhang

This autozone is great! They have a wide variety of universal wiring doors dads that I have used in my custom projects, such as a 40A fuse block. Also have bought some fuel line at a very reasonable price. Customer service is always great. Parking is a little light but there are always spots. 10/10

Sep 26, 2024 · Jackoryy

This store used to be great until they got their battery tester stolen and never seem to be able to replace it to keep the business going. I hope the corporate notice this and replace the battery tester they desperately need to sell their batteries because I (amongst other customers) am not coming back until they have proper equipment.

Jan 06, 2025 · Raine & Ryan Chan

I needed spray paint to fix a car scratch and, after some YouTube research, found the right color code. I visited several stores along El Camino in Sunnyvale/Santa Clara to find the paint the same day. At two nearby O’Reilly stores, I received great customer service—especially the one near Wolfe—though neither had the paint in stock. Unfortunately, my experience at this AutoZone was frustrating enough to warrant leaving a review. Upon entering, I approached the counter since I knew the paint needed to be looked up by color code in the internal system. The lady at the counter initially refused to assist and directed me to the aisle to search for it myself. I explained I had a color code she could potentially look up—something the O’Reilly stores had done—but she dismissed it, insisting that O’Reilly part numbers wouldn’t work there. I clarified it was a universal paint code (Duplicolor PerfectMatch and many other paint brands use this color code), but she became frustrated, refused further assistance, and walked away. Another employee attempted to help but did a brief, incorrect search and showed me unrelated paint products on his screen. This experience suggests one of two issues: either AutoZone’s system isn’t designed to look up paint by color code (which O’Reilly’s can do), or the employees lack the necessary training for paint matching—despite the store carrying Duplicolor products. Possibly both. Ultimately, I wouldn’t recommend this AutoZone (or others) for any product that requires a code lookup. O’Reilly or even Amazon might provide a better experience for car parts and paint.

Dec 31, 2024 · Qiao Zhang

Don't come here. Very rude, zero customer service! I just went into this store as my engine light came on and there were two employees talking to each other at the front desk. I asked if they could check my engine light and one the oldest one just handed me out their scanner and told me to just plug it in and bring it back. Even after I told him I had no idea where to plug it in, he told me in a mean voice " under the steering wheel and bring it back inside "😕 I tried, he never came out , he was not busy but wouldn't bother to offer the courtesy they advertise on the radio. I had to leave and look for another place. Terrible experience here!!

May 19, 2025 · Lorena Sotomayor

They are horrible! Don’t go here. Go to O’Reillys down the road. I called to ask for a part and they sent me to Alum Rock to pick it up. The part number they gave me was incorrect and when I came back to this location to return the part, the cashier said that someone else needs to help me and he disappeared. After waiting a few minutes, a different cashier showed up and they started helping the line behind me. When I asked for help, a third cashier came to help and he gave me a hard time for returning the part then could not help me find the correct one. He kept telling me to just go to the dealer. The experience was horrible and I will not be returning.

Mar 03, 2025 · Rafael Medina

Awful experience. I went in to buy some LED headlights. An employee helped me look up the light I was looking for and brought it out. I told the employee at the register that I am not sure if they would fit my car and asked if I could put them in to test to see if it fits. He said okay. I asked what the return policy was and he said as long as I don’t damage the part I could return it. I went outside to see if they fit and they did not. I went back in to return them and the same person was getting ready to complete the return for me, then another employee ran up and asked if I installed the part and I said not really I just put it in the socket. He then told me I couldn’t make a return because I installed it in my car. How can you tell a customer one thing and then another. I feel lied to and scammed. Very frustrated and will not be returning to this location again maybe even Autozones. Please inform your employees properly about return policies and make sure they can explain them clearly to the customers. This is messed up.

Feb 24, 2025 · Justin Robinson

I would give zero stars if I could cause Troy gave me the worst customer service I've ever had. I'm already having a bad day and I left without buying what I needed because he was so rude. I asked him if he was having a bad day he said no because by then he knew I've had enough. Too bad they lost a good amount of money right now

Feb 24, 2025 · Susan Villalobos