Preferred Auto Repair

This was the worst shop I have been too!! They pretty much scammed me. I went in because my car was making noise, it was supposedly the left shaft that needed to be replaced. The mechanic told me to go home while he fixed it. It was a mistake. Once he supposedly fixed it, it was still making noise. I called to let him know, he had the nerve to say I need to get both sides changed. I took it to a few mechanic shop and my predictions were right. They did not change my parts and they charged me for new parts. I do want take a step in to getting my money back by any means necessary. If you are a woman stay away from this place!

Nov 29, 2024 · Kebron Afework

He was very nice and kind and convincing. I spent a ton of money to fix my car along with my warranty company. Went to him on 3 separate occasions. So he sucked over $25K maybe $30K or more out of us combined. The last time he said it needed an engine when he knew it needed one to begin with but he wanted to suck as much money out of us as possible obviously. He made so many promises that my car would run for years to come when he was done putting the engine in. Well my car drives horrible if at all. My husband and myself have tried to call him and my husband left messages and he will not respond or answer. He sent a mass text to his database requesting people come have work done and i responded. He didn’t even reply. My car is trash now. He talks a very good game DONT TRUST HIM. I’ve almost gotten hit because of my car almost choking in the middle of an intersection. I’ve been stuck in front of the kids school and in the middle of a street. He won’t answer his phone. I live out of town or I would just go over there. So I have tried calling and no answer or return call.

Nov 23, 2024 · Taj Ismail

Huge thanks to Ali at Preferred Auto for his hard work and expertise. After weeks of dealing with an ongoing issue with my vehicle, I finally decided to pay a visit to Preferred Auto and they were able to resolve the problem once and for all. Their prices are fair and they know what they are doing. Will definitely be back to give them more business. Thanks again fellas. P.s will say that Fernando //who is answering the phone could do a better job of picking up and returning calls.

Sep 06, 2024 · Yuri Ivanov

Follow-Up on Nov 19 I’ve spent about $10k last and this year at this auto shop. While they were friendly at first, my experience has been disappointing and frustrating. My car had serious issues, and I initially relied on this shop due to its proximity. Unfortunately, the problems with my car kept recurring. For instance, they charged me thousands of dollars to fix an oil leakage issue, but the same problem resurfaced just weeks later. Each time they claimed to have resolved an issue, minor problems would crop up soon after, requiring additional visits. Over time, I began to lose trust in their services. Recently, I decided to visit an auto shop in Mountain View, where I used to go years ago. They provided a much more reasonable and transparent assessment, revealing that this shop had likely overcharged and possibly misled me multiple times. To make matters worse, when I tried to contact this shop to address these concerns, my texts and calls went unanswered. Advice: Please be cautious when seeking service here. Always get your car inspected and obtain quotes from other shops to avoid the kind of experience I had. I’ve learned my lesson the hard way. To the shop: I’m asking you to take accountability for the repeated issues with my car, the overcharges, and the lack of communication. I believe I deserve a partial reimbursement for the unnecessary repairs and recurring problems. Please respond to my texts or calls and address this matter promptly. If I don’t hear from you soon, I will have no choice but to pursue legal action.

Nov 26, 2024 · Nina Wei

I had to spend more than I wanted but the work on my SMART car was extensive and repairs were necessary to continue driving my favorite car. I brought it in late in the day and took it home 24 hours later. I was provided pictures of the engine and brakes along with a detailed explanation for the issues and repair. It now drives like it always has, perfectly.

Jul 22, 2024 · Martin “McFly” Gothberg

Great service and problem solvers, With reasonable prices, they always check for the integrity of parts installed in the vehicle. , if you're looking for a reliable, honest, and skilled auto repair shop, Preferred Auto Repair is the place to go. I trust them with all my vehicles, and I'm confident you will too. Highly recommended! Thank you !!

Mar 06, 2025 · gerardo Naranjo

Believe the bad reviews. My girl brought her car here once for a really simple repair and the price they quoted over the phone to receive the go-ahead was not the price they charged come pay time. Bait and switch racket, and then they play dumb when you protest and threaten to lien the vehicle. We will never be back. Nice damage control but there is no confusion whatsoever on my end. It was preferred auto on El Camino. Snakes.

May 01, 2025 · Zachary Schlaefer