Auto-Lab Franchising

Auto-Lab Franchising, located at 6001 N Adams Rd #255, Bloomfield Hills, MI 48304, USA, serves as the corporate entity for a network of Auto Repair Stations. While this specific address is primarily a corporate office, it's important for local users to understand its role in supporting the various Auto-Lab Complete Car Care Centers that offer services directly to the public. Auto-Lab was established in 1989 and has expanded to over 30 locations across multiple states, including Michigan.

The Bloomfield Hills location for Auto-Lab Franchising is the corporate hub. As such, it is not a direct auto repair shop where customers bring their vehicles for service. Instead, it manages the franchising operations for the Auto-Lab brand. This involves overseeing the business model, providing support to franchisees, and managing the overall direction of the company. The company emphasizes a legacy of customer care and technical expertise, aiming to blend this with modern tools to deliver efficient and consistent service across its network of individual repair centers. Their corporate office is responsible for broader initiatives such as territory expansion and technology upgrades, including digital inspections and new point-of-sale systems.

While the Bloomfield Hills corporate office doesn't offer direct repair services, the individual Auto-Lab Complete Car Care Centers that fall under this franchise system typically provide a comprehensive range of automotive repair and maintenance services. These services are designed to address various vehicle needs, from routine maintenance to more complex diagnostics and repairs. Common services available at Auto-Lab locations include:

• Engine Repairs and Diagnostics: Utilizing advanced technologies to diagnose and resolve engine issues, including addressing illuminated check engine lights.
• Oil Changes: Routine oil and filter replacements to ensure optimal engine performance and longevity.
• Brake Service: Comprehensive brake inspections, repairs, and replacements to ensure vehicle safety.
• Tire Sales and Service: Offering a selection of tires, along with services like tire alignment, rotation, and repair.
• Battery and Electrical System Checks: Diagnostics and repairs for vehicle electrical systems and battery replacements.
• Mufflers and Exhaust System Service: Addressing issues with exhaust components to ensure proper vehicle operation and emissions control.
• Steering and Suspension System Repair: Services to maintain ride comfort, vehicle handling, and safety.
• A/C, Heating, and Cooling System Service: Diagnosis and repair of climate control systems to ensure comfortable driving conditions.
• Transmission Service: Maintenance and repair for vehicle transmissions.
• Computerized Diagnostics: Advanced diagnostic tools are used to identify and address complex vehicle problems accurately.

Auto-Lab aims to provide these services with a commitment to integrity, honesty, and fair pricing. They also offer a 24-month/24,000-mile warranty on their services, which is a key feature of their offerings to customers.

Auto-Lab Franchising operates on a business model that focuses on supporting its franchisees. They aim to provide a structure and safety net for entrepreneurs entering the automotive repair industry. This includes ongoing training and support for franchisees, access to proprietary business management systems (ALBMS®) that integrate point-of-sale quoting and invoicing, and pre-negotiated parts and equipment vendor programs. The franchise model allows for consistent service delivery across different locations, backed by a recognized brand name. For customers, this is intended to translate into a standardized level of quality and service, regardless of which Auto-Lab location they visit. The corporate office is actively engaged in modernizing operations and scaling the brand, including the introduction of "Auto-Lab Express" quick-service centers focused on fluid maintenance. They also emphasize community involvement as part of their business culture.

As a corporate entity, Auto-Lab Franchising promotes its business model to potential franchisees, highlighting the benefits of joining an established network in the automotive repair industry. For example, they mention a low out-of-pocket investment, hands-on training, and the fact that automotive experience is not required to own a franchise. From a customer perspective, while the corporate office itself doesn't offer direct promotions, individual Auto-Lab locations frequently provide various specials and discounts on their services. These might include offers on labor, brake services, tune-ups, A/C services, free battery checks, or discounts on wheel alignments and radiator services. It is advisable to check with specific Auto-Lab Complete Car Care Centers for their current promotional offerings.

However, it is important to note that public reviews for Auto-Lab Franchising, specifically regarding corporate customer service, have been mixed. Some reviews indicate concerns with the corporate line and difficulty reaching individuals for support or with questions about corporate policy. While some individual Auto-Lab repair locations receive positive feedback for their service and honesty, the corporate customer service experience has faced criticism. Therefore, while Auto-Lab Complete Car Care Centers strive to provide reliable automotive services, customers seeking to interact with the corporate entity directly should be aware of these reported challenges. It is always recommended to seek a second opinion before committing to major repairs, regardless of the service provider, to ensure you are receiving necessary and cost-effective solutions for your vehicle.