Auto-Lab

For local users in Battle Creek, Michigan, and the surrounding areas, Auto-Lab, located at 145 W Columbia Ave # 400, Battle Creek, MI 49015, operates within the Auto Repair Stations category. It is crucial for potential customers to be aware of recent customer feedback regarding their services before making a decision. The available reviews paint a concerning picture of the customer experience, indicating significant issues with the quality of work and customer service.

As an Auto Repair Station, Auto-Lab is expected to provide various automotive repair and maintenance services. However, the limited customer reviews available detail highly negative experiences, raising serious concerns about their competence and customer care. These reviews should be carefully considered by anyone seeking auto repair services in the Battle Creek area.

Based on the provided contact information and the critical customer testimonials, we can offer an objective introduction to Auto-Lab for local users, emphasizing the issues raised in the reviews:

Environment and Accessibility:

The physical address on W Columbia Ave in Battle Creek suggests a standard commercial location. However, the reviews do not provide any information about the shop's environment, such as the waiting area or the condition of the service bays. The focus of the feedback is entirely on the quality of the repair work and the customer service experience.

Services Offered (Based on Reviews):

The customer reviews specifically mention the following services that were sought or performed at Auto-Lab:

• Overheating Repair: One customer brought their car in for an overheating issue, which was diagnosed as a radiator problem.
• Radiator Replacement: Auto-Lab performed a radiator replacement for the overheating issue, with the customer reporting a significant cost.
• AC Compressor Replacement: Another customer had their AC compressor replaced at Auto-Lab to address issues with their air conditioning system.

While these are the specific services mentioned in the negative reviews, it is expected that Auto-Lab would offer a broader range of general automotive repair and maintenance services, typical of an auto repair station. However, given the serious nature of the complaints, the quality of any service provided by this establishment should be approached with caution based on the available feedback.

Features and Highlights (Based on Negative Customer Feedback):

The customer testimonials highlight significant negative aspects of their experience with Auto-Lab:

• High Costs with Poor Outcomes: One customer reported being charged nearly $2,000 for a radiator replacement that allegedly led to a blown head gasket.
• Refusal to Rectify Mistakes: The same customer claimed that Auto-Lab "refused to fix" the head gasket that they allegedly caused during the initial repair.
• Terrible Service and Work: This customer used strong negative language ("TERRIBLE service," "terrible work," "save your money please!") to describe their overall experience.
• Damage to Existing Vehicle Components: Another customer reported that while their AC was fixed, Auto-Lab "dismantled" their KN Cold air intake and did not reassemble it correctly.
• Lack of Attention to Detail: The incorrect reassembly of the air intake suggests a lack of care or attention to detail during the repair process.
• Unsatisfactory Job Completion: The customer who had the AC compressor replaced included photos as evidence that the job was not completed properly, specifically regarding the reinstallation of their aftermarket air intake.
• Lack of Recommendation and Intent to Not Return: Both reviewers explicitly stated that they would not recommend Auto-Lab and would not return for future services. This strong negative sentiment is a significant indicator of their dissatisfaction.

Promotional Information:

There is no promotional information provided in the customer reviews. The strong negative feedback overshadows any potential positive aspects or promotions that might otherwise be relevant.

In Conclusion:

Based on the limited but highly critical customer reviews available, potential local users should exercise extreme caution when considering Auto-Lab in Battle Creek, MI, for their auto repair needs. The reviews detail significant issues, including high repair costs leading to further damage, refusal to rectify alleged mistakes, poor workmanship, damage to existing vehicle components, and overall terrible customer service. The strong recommendations against using this establishment and the explicit statements of not returning highlight a severe lack of customer satisfaction.

While Auto-Lab operates as an Auto Repair Station offering services such as radiator replacement and AC repair, the negative experiences reported by these customers raise serious concerns about the quality of their work and their commitment to customer service. Local users seeking reliable and competent auto repair services in Battle Creek may want to consider these negative reviews carefully and potentially seek alternative auto repair stations with more positive and consistent customer feedback. It is advisable to research other options thoroughly before entrusting your vehicle to Auto-Lab based on the information currently available.

For those who still wish to inquire about their services, Auto-Lab can be contacted at (269) 965-3969 or +1 269-965-3969. Their address is 145 W Columbia Ave # 400, Battle Creek, MI 49015, USA. However, it is strongly recommended that potential customers seek further information and potentially recent testimonials from other sources to get a more comprehensive and up-to-date understanding of their service quality before making a decision.