Ashton's Place

For vehicle owners in Christiansburg, Virginia, finding a dependable "Auto Repair Station" that can handle a variety of automotive challenges is essential. Ashton's Place, situated at 730 Roanoke St, Christiansburg, VA 24073, USA, aims to be a local resource for a wide range of car services. You can reach them by phone at (540) 577-3229 or mobile at +1 540-577-3229.

Christiansburg is a town in Montgomery County, Virginia, known for its community atmosphere and as part of the Blacksburg-Christiansburg metropolitan area. Ashton's Place is located on Roanoke St, a primary thoroughfare that likely offers reasonable accessibility for local residents. Based on common practices for "Auto Repair Stations," the facility would typically include multiple service bays to accommodate various vehicles, a reception area for customer interactions, and storage for tools and parts. However, a customer review describes the business as "absolutely the most disorganized and messy business I have ever been in." This suggests that the physical environment may be less structured than some might expect from a typical automotive service center. Prospective customers should be aware of this feedback regarding the organization and cleanliness of the shop.

As an "Auto Repair Station," Ashton's Place is equipped to provide a range of services necessary for vehicle upkeep and repair. While not all services are explicitly detailed, the customer reviews shed light on both general and complex automotive work they undertake. Services commonly offered by auto repair stations, and potentially by Ashton's Place, include:

• General Vehicle Maintenance: This includes routine services like oil changes, fluid checks, filter replacements, and preventative maintenance designed to keep vehicles running smoothly.
• Engine Repair: As suggested by their website, they offer engine repair services. This could involve diagnostics for check engine lights, addressing issues with fuel efficiency, strange noises, or the engine failing to start.
• Transmission Replacement and Repair: A significant service highlighted in a review is the successful replacement of a MazdaSpeed transmission, indicating their capability to handle major and complex mechanical overhauls.
• Brake Services: Essential for safety, these typically include brake pad and rotor replacement, fluid checks, and addressing parking brake issues, as one customer noted was corrected by Ashton's.
• Computer Diagnostics: Modern vehicles rely heavily on electronic systems. Auto repair stations often have diagnostic tools to identify and troubleshoot issues related to a vehicle's computer system.
• Towing: Their website states they offer towing services throughout Montgomery County, VA, in addition to 24-hour roadside help for jump starts and lockouts through Blue Collar Towing. This indicates a comprehensive approach to assisting stranded motorists.

The positive review regarding the transmission replacement suggests that Ashton's Place is capable of performing extensive and challenging repairs, potentially offering a more cost-effective alternative to dealership services for certain complex jobs.

Customer feedback for Ashton's Place presents a mixed but informative picture of their operations:

• Capability for Complex Repairs: A significant strength highlighted by a positive review is their ability to successfully perform extensive work, such as a transmission replacement, on a specialized vehicle like a Mazdaspeed. This suggests technical expertise and a willingness to tackle jobs that other shops might decline, offering a "far less" expensive solution than a dealership.
• Communication and Efficiency for Major Jobs: For the successful transmission replacement, the customer reported being "kept informed about what it needed" and that the work was "done quickly." This indicates effective communication and timely execution for specific complex repairs. The shop also went the extra mile to "check if there were any other issues" and corrected a "parking brake issue that no other shop had bothered with."
• Potential for Disorganization: In contrast, another review describes the business as "absolutely the most disorganized and messy business I have ever been in." This suggests a potential lack of internal organization that could impact the customer experience, particularly for certain types of services.
• Inconsistent Scheduling and Pricing for Smaller Jobs: The negative review highlights issues with scheduling and pricing for a seemingly simpler task (dash cam hardwiring). A quote of "$275 for three full days" for hardwiring a dash cam, when compared to another service doing it for "$75 in an hour's time," raises questions about their pricing consistency and efficiency for less complex tasks. The failure to call back to schedule the appointment also points to potential communication or scheduling breakdowns.

These contrasting experiences suggest that while Ashton's Place may possess the technical skill for significant mechanical repairs and can provide value compared to dealerships, there might be inconsistencies in their operational efficiency, organization, and pricing for certain services. Customers considering Ashton's Place should evaluate their specific needs against these varying experiences.

Ashton's Place actively promotes itself through its website and maintains a presence on platforms like the Better Business Bureau, where they are listed as an A-rated accredited business. Key promotional aspects and accessible information include:

• Direct Contact: They provide clear phone numbers: (540) 577-3229 and +1 540-577-3229 for inquiries and scheduling.
• Online Presence: Their website details specific services like engine repair and highlights their towing capabilities.
• Towing Services: They emphasize their ability to assist with towing to their shop in Christiansburg and offer 24-hour roadside help through Blue Collar Towing, which is a valuable service for unexpected breakdowns.
• Operating Hours: They are open Monday through Friday from 8:00 AM to 6:00 PM, with Sunday appointments available by special arrangement. They also accept walk-ins during the week until 5 p.m.
• Service Area: Ashton's Place serves Montgomery County, VA, for auto repair and towing, indicating their local focus.
• Payment Options: They accept Visa, MasterCard, American Express, Discover, and Cash, providing convenience for customers.

For local users in Christiansburg and the surrounding Montgomery County area, Ashton's Place positions itself as a comprehensive "Auto Repair Station" capable of handling a broad spectrum of vehicle issues, from common maintenance to complex repairs and emergency towing. While some aspects of their service delivery may vary, their proven ability to manage challenging mechanical problems and their commitment to transparency for major jobs are noteworthy.