Advance Auto Parts

Located at 2305 W Andrew Johnson Hwy in Morristown, Tennessee, Advance Auto Parts stands as a local resource for automotive needs. Operating under the platform category of Auto Repair Stations, this store aims to provide both the necessary goods and potentially facilitate access to related services for vehicle maintenance and repair within the community.

Based on available information, including customer feedback, the environment of Advance Auto Parts in Morristown appears to be generally well-organized with a stocked inventory of merchandise. One customer review highlights the positive aspect of the store's layout, mentioning that the merchandise is "well stocked and organized," which can contribute to a more efficient and pleasant shopping experience for individuals seeking specific auto parts or accessories.

In terms of services, Advance Auto Parts primarily functions as a retail outlet for a wide array of automotive parts and supplies. Customers can likely find essential components for various vehicle makes and models, ranging from belts and hoses to batteries, brakes, filters, and more. The positive review indicates that the store strives to accommodate customer needs even if a specific item is not immediately available in stock, stating, "If they don't have it they will order it for you." This suggests a commitment to ensuring customers can obtain the parts required for their auto repairs.

A key feature often associated with auto parts stores is the availability of knowledgeable staff who can assist customers in identifying the correct parts for their vehicles. The positive feedback received by this Morristown location emphasizes this aspect, noting that "The employee are very helpful and friendly." Such assistance can be invaluable for both experienced mechanics and vehicle owners with limited automotive knowledge, ensuring they purchase the right components for their specific repair or maintenance tasks.

However, it is important to present a balanced perspective based on all available feedback. One customer shared a negative experience regarding customer service during an exchange request. This review detailed an interaction with a staff member who was perceived as "unfriendly" and unhelpful in resolving a straightforward exchange of a part purchased at a different Advance Auto Parts location. The customer's account suggests a potential inconsistency in service quality, particularly concerning the handling of returns or exchanges for items purchased at other branches within the same company. This experience highlights the significance of consistent and customer-centric service across all locations.

Despite the negative feedback regarding one specific service interaction, the other review paints a more positive picture of the overall experience at the Morristown store, praising the helpfulness and friendliness of the employees and the comprehensive stock of merchandise. This suggests that while there might be areas for improvement in ensuring consistent customer service in all situations, many customers have found the store to be a valuable resource for their auto needs.

To further understand the features of Advance Auto Parts, it's common for such stores to offer additional services beyond simply selling parts. These might include free battery testing, oil recycling, and potentially loaner tool programs for specific repair jobs. While the provided information does not explicitly mention these services for the Morristown location, they are often standard offerings at auto parts stores like Advance Auto Parts and could be available to local users. It would be beneficial for potential customers to inquire directly about these additional services.

Promotional information for specific store locations can vary and is not provided in the given data. Typically, auto parts stores like Advance Auto Parts may offer seasonal discounts, special offers on specific product lines, or loyalty programs for regular customers. To obtain information about any current promotions or special deals at the Advance Auto Parts in Morristown, interested individuals are advised to contact the store directly via phone at (423) 581-8566 or +1 423-581-8566, or visit their website if available for the Morristown location.

In conclusion, Advance Auto Parts at 2305 W Andrew Johnson Hwy in Morristown, TN, appears to be a conveniently located auto repair station providing a wide selection of automotive parts and accessories. While one customer review indicates a potential issue with service consistency, particularly concerning cross-store exchanges, another customer highlights the helpful and friendly staff and the well-organized, comprehensive inventory. Local users seeking auto parts and potentially related services can likely find this store to be a valuable resource. It is recommended to contact the store directly for specific inquiries about product availability, additional services, and any ongoing promotions to ensure their individual needs are met.