Advance Auto Parts

Welcome to Advance Auto Parts, situated at 6937 Gratiot Rd, Saginaw, MI 48609. As a prominent member of the Auto Repair Stations category, Advance Auto Parts primarily functions as a retail store offering a wide selection of automotive parts, accessories, batteries, and various other goods necessary for vehicle maintenance and repair. While not a traditional service garage, they do offer certain in-store services and also act as a UPS drop-off location, extending their utility to local users beyond just the sale of auto components.

Based on the limited customer feedback available, it is challenging to provide a comprehensive overview of the store's environment. One customer described an interaction where a staff member with a mustache was unwilling to install a car battery located under the seat, citing the ease of access compared to under the hood. This suggests that while they may offer battery sales, installation service can be inconsistent or dependent on the staff member and the perceived difficulty of the task. The same reviewer also noted the staff member's rude demeanor, lack of communication during battery testing, and an apparent disinterest in providing service, possibly due to the approaching closing time or the cold weather. This paints a picture of potentially inconsistent customer service within the store.

Conversely, another customer highlighted Advance Auto Parts as an authorized UPS drop-off access point, which they found particularly convenient due to the store's late operating hours compared to dedicated UPS or postal service locations. This indicates that Advance Auto Parts offers a valuable service by accepting prepaid UPS Ground packages, including those containing auto parts being sold by individuals. This can be a significant benefit for local residents and small-time sellers who require a convenient and extended-hour drop-off option for their shipments.

However, the experience with the UPS drop-off service was also marred by issues with a specific employee, described as a "bigger fella with a big ego of customer service concern." This employee reportedly exhibited negative body language, provided no verbal greeting, and seemed displeased with the UPS program. The reviewer alleged that this employee had refused to accept medium to large-sized prepaid packages, including a set of door panels, despite the understanding that UPS accepts such packages within their standard weight and size limits. The employee also reportedly mocked "Fragile" or "Handle with care" labels and falsely claimed that UPS does not accept larger packages. This behavior led the customer to have negative experiences and eventually avoid this particular Advance Auto Parts location for UPS drop-offs, opting for a further store with better service.

Furthermore, the same reviewer mentioned instances where, even when purchasing parts, this particular employee was unhelpful, providing part numbers but not retrieving the items from the shelves, seemingly considering it beneath them. This behavior was also reportedly being taught to new employees, suggesting a systemic issue with customer service standards at this specific Saginaw location.

Given these reviews, the services offered at this Advance Auto Parts location can be summarized as:

• Retail Sale of Auto Parts: Offering a wide variety of automotive components, accessories, and batteries.
• Battery Testing and Sales: Providing the service of testing car batteries and selling replacements. However, installation may be inconsistent.
• UPS Drop-off Access Point: Accepting prepaid UPS Ground packages for shipment. However, the experience can be negatively impacted by certain staff members.

The features of this Advance Auto Parts store, based on the available feedback, present a mixed picture:

• Convenient Location: Situated on Gratiot Rd in Saginaw, making it accessible to local residents.
• Extended Hours (Implied): Open later than some other shipping drop-off locations, which is beneficial for UPS customers.
• Wide Range of Auto Parts: Likely stocks a comprehensive selection of items for various makes and models.
• Potential for Inconsistent Customer Service: Experiences vary significantly depending on the staff member encountered, with reports of rudeness and unwillingness to assist with basic services like battery installation or accepting UPS packages.
• UPS Drop-off Program Issues: The implementation of the UPS service seems to be negatively affected by at least one employee who appears to resent the program and misrepresents UPS policies.

There is no promotional information available in the provided text. Advance Auto Parts as a national chain frequently offers various promotions, discounts, and loyalty programs. Local users are encouraged to check the Advance Auto Parts website or inquire in-store about any current sales, coupons, or membership benefits that may be available at the Saginaw location. These could include discounts on specific parts, seasonal promotions, or rewards for repeat purchases.

In conclusion, Advance Auto Parts at 6937 Gratiot Rd in Saginaw, MI, serves primarily as a retail outlet for auto parts and accessories. While they offer the convenience of a UPS drop-off service and may provide basic services like battery testing and sales, the customer feedback raises significant concerns about the consistency and quality of customer service at this particular location. Reports of unhelpful and rude staff, particularly regarding battery installation and the handling of UPS packages, should be taken into consideration by local users. While the store may offer a wide selection of parts and the benefit of late-hour UPS drop-offs, potential customers should be prepared for the possibility of encountering uncooperative staff. It would be prudent to inquire about service policies and current promotions directly with the store management to ensure a satisfactory experience. As with any retail establishment, service quality can vary, and the experiences shared by these customers highlight the importance of consistent and positive customer interactions.