Advance Auto Parts

Advance Auto Parts, situated at 2230 Fort St, Lincoln Park, MI 48146, is a prominent retail establishment operating within the "Auto Repair Stations" category. While primarily a supplier of auto parts, this store extends its offerings to include various services that support vehicle maintenance and repair, catering to both do-it-yourself (DIY) enthusiasts and professional mechanics in the local community. You can contact them by phone at (313) 383-6523 or +1 313-383-6523.

As part of a large national chain, the Advance Auto Parts store in Lincoln Park typically features a consistent and standardized retail layout. The interior is generally designed to be clean, well-lit, and organized, with aisles clearly marked for easy navigation. Customers will find a vast inventory of automotive parts, accessories, and maintenance products neatly arranged on shelves. A dedicated service counter serves as the central point for customer interactions, where associates assist with purchases, answer questions, and process service requests. While not a full-service repair garage, the store is equipped to perform certain in-store services, usually at designated areas within the premises or immediately outside. The layout is optimized for customer convenience, ensuring accessibility and a straightforward shopping experience.

The Lincoln Park location generally maintains extensive operating hours to accommodate diverse customer schedules, typically opening from 7:30 AM to 9:00 PM on weekdays and Saturdays, and from 9:00 AM to 8:00 PM on Sundays. This broad availability helps ensure that customers can access the parts and services they need when it's most convenient for them.

Advance Auto Parts provides a comprehensive selection of automotive products and a range of valuable in-store services. The store stocks a wide array of leading name-brand automotive aftermarket parts and products, suitable for routine maintenance, major repairs, and performance enhancements. Their extensive product categories typically include:

• Engine Components: Including spark plugs, oil filters, air filters, fuel filters, belts, hoses, sensors, and other crucial parts for engine upkeep and repair.
• Braking Systems: A full range of brake pads, rotors, calipers, brake fluid, and other essential components for vehicle safety.
• Batteries and Electrical: Featuring a variety of car batteries (including the popular DieHard brand), alternators, starters, and other electrical system parts.
• Fluids and Chemicals: Such as motor oil, transmission fluid, coolant, power steering fluid, various additives, cleaning agents, and car care products.
• Suspension and Steering Parts: Including shocks, struts, control arms, tie rod ends, and other components vital for vehicle handling and ride comfort.
• Lighting and Wipers: A selection of headlights, taillights, interior bulbs, and a range of wiper blades for optimal visibility.
• Accessories: Offering items like car covers, floor mats, interior organizers, electronic gadgets, and other products to enhance vehicle utility and aesthetics.
• Tools and Equipment: A selection of hand tools, power tools, diagnostic scanners (OBD-II), jacks, and other equipment for various automotive repair tasks.

In addition to product sales, the Lincoln Park Advance Auto Parts location offers several complimentary in-store services designed to assist customers with common automotive needs:

• Free Battery Testing and Installation: Customers can have their vehicle's battery tested at no charge. If a new battery is purchased, free installation is often provided for most vehicles. They also facilitate free battery charging and environmentally responsible recycling of old batteries.
• Free Starter and Alternator Testing: Essential electrical components like starters and alternators can be tested both on and off the vehicle to diagnose charging system issues.
• Free Check Engine Light Scanning: For vehicles equipped with OBD-II systems, the store offers a complimentary scan to read diagnostic trouble codes. This helps customers understand the underlying reason for their check engine light illumination, though they may refer complex issues to professional technicians for further diagnosis.
• Free Wiper Blade Installation: Upon purchasing new wiper blades, store associates are typically available to install them for free, covering both front and rear wipers.
• Free Loaner Tool Program: This program allows customers to borrow specialized tools for various repair jobs upon providing a refundable deposit, offering a cost-effective solution for one-time repairs.
• Free Oil and Coolant Recycling: The store provides a convenient and environmentally friendly option for disposing of used motor oil, gear oil, and coolant.
• Online Order Pickup Options: Customers have the flexibility to place orders online and choose either in-store pickup or curbside pickup, often with orders ready within 30 minutes, ensuring a quick and efficient shopping experience.

Advance Auto Parts aims to serve as a convenient and comprehensive resource for all things automotive. The primary features that define their service include:

• Extensive Product Availability: Ensuring that a wide variety of parts for different vehicle makes and models are readily available, often for immediate purchase.
• Support for DIYers: The presence of generally knowledgeable team members who can offer advice and guidance to customers undertaking their own vehicle repairs.
• Streamlined Pickup Services: The convenience of online ordering with options for rapid in-store or curbside pickup.
• Valuable Complimentary Services: The provision of free testing and installation services adds significant value and practical assistance to customers, setting them apart from purely retail-focused auto parts stores.

However, customer feedback for this specific Lincoln Park location indicates a mixed experience regarding customer service. One reviewer reported a "poor" customer service encounter, describing an unhelpful phone interaction with an employee named Brianna concerning a pickup order, and difficulty returning a part, which necessitated them personally seeking a manager. Another review detailed an unprofessional phone call with an employee named Orlando, who jokingly answered the phone as "Sam's Club" and was perceived as disengaged and unwilling to perform basic job duties like checking inventory at other stores. These instances suggest potential inconsistencies in the level of professionalism and attentiveness among staff members.

Conversely, a positive comment specifically praised Rebecca for being "kind and took care of my needs," which illustrates that individual experiences can vary and some staff members do provide excellent service. These reviews collectively imply that while the store is a reliable source for parts and offers useful services, the quality of customer interaction can be inconsistent and may depend on the specific associate encountered.

Advance Auto Parts consistently offers various promotions and deals to attract new customers and reward loyal ones. Common promotional strategies include:

• Sales and Discounts: Frequent discounts on specific product categories, such as brake components, oil change bundles, or seasonal maintenance items.
• Coupon Codes: Both online and in-store coupons are regularly available, offering percentage-based or fixed-amount discounts on purchases (e.g., 15% off any order, or $20 off orders over $100).
• Speed Perks Rewards Program: A loyalty program that allows members to earn points on eligible purchases, which can then be redeemed for discounts on future transactions. This program often includes "Gas Rewards" that translate into fuel savings at participating gas stations.
• Email Sign-up Offers: New subscribers to their email list often receive an introductory discount on their first online purchase.
• Free Shipping: Typically offered for online orders that meet a certain minimum purchase threshold (e.g., $35).
• Price Match Guarantee: Advance Auto Parts usually offers to match the prices of identical products sold by competitors, although certain exclusions may apply.

These promotions are widely advertised through their official website, email marketing campaigns, and in-store signage, all aimed at providing value and encouraging repeat business. Customers are advised to regularly check the "Special Offers" section on the company's website or enroll in the Speed Perks program to stay updated on the latest deals and maximize their savings.