Advance Auto Parts

Saturday November second, I was at this establishment at opening time this morning having some car trouble. The woman that was there at this time was absolutely wonderful. She brought a jumper pack out to help me, and even used her own car before we were done to get me on my way. I need two rear struts for my other car, and I will be back at this location just because of this lady, took the time to help somebody out, even though it was 43 degrees outside. Best customer service I have seen in a long time, and at 40 years old, a huge compliment. Thank you so much to this branch for getting us back on the road. This lady needs to be acknowledged, for going above and beyond.

Nov 02, 2024 · Emery Manchester

Super helpful, first sales rep had part I needed shipped from another store to save me the drive. Next day second sales rep equally gracious when I found the part I intended to replace and returned the (unopened) package. Friendly and well-stocked store, one other customer even made a constructive suggestion when he overheard the problem I was trying to solve. So glad I shopped here, and the price was fair, not jacked up 75% like it would’ve been at the dealer.

Sep 07, 2024 · Alison P

So helpful! Sam helped me determine which coolant to put in my car. He went above and beyond, checking my vehicle to ensure he suggested the right color. Thank you much! Unbelievably nice!!!

Dec 07, 2024 · Kathryn Albretsen

Went in to get parts for my car that I needed from over the counter. The woman who was working the counter (by herself) had her adult daughter behind the counter sitting on the floor and two grandchildren (about 2&4) there with her. The sales person was more concerned about her daughter making a Dunkin order that she kept forgetting what vehicle I had or the part I needed. The two grandchildren where running around the store (no shoes) while their mom made the Dunkin order behind the counter and the employee kept yelling (in my face) for her grand kids to stay inside the store, stop screaming, and pulling product off the shelves. What should have been a 10 minute interaction was a little over 30 minutes. I use this store pretty often and this interaction was the worst I have ever experienced here. Every other employee that works at this location has been outstanding. This was on a Sunday morning, and it took me a week to decide to write this.

Sep 17, 2024 · Nate Gove

Our 2017 Toyota Tacoma put a check engine light on after traveling 400 miles from Pennsylvania. They quickly gave us the codes and good advice until we can get home to see our mechanic. We really appreciate their kind assistance.

Aug 27, 2024 · Lisa Jones

Beyond some of the best workers I've ever encountered. Micheal and Sam are the most helpful, most compassionate people I've encountered in any customer service interaction ever. My car had been experiencing battery issues, and Sam went above and beyond to help install a new battery, as well as tighten my terminals, and install a new windshield wiper. Micheal upgraded my battery to a brand new one after coming in and saying the old one had died due to a parasitic draw. He also installed a terminal cutoff to prevent the draw from getting worse free of charge. He was the only one in the store and still made sure to thoroughly fix my problem even in between helping other customers. I haven't had the best experience at autoshops, but these two employees have entirely changed the game. Cannot thank them enough!

May 05, 2025 · Wichita Keen

Every time I go in, the staff are super friendly and helpful, but this time, Michael went above and beyond. I had purchased a battery back in November and it gave out on me just the other day along with an unknown electrical issue. I stopped by to get the battery replaced and the alternator tested and Michael stood out in the rain to swap it out and make sure my car would start. He was able to figure out that it was just my battery cable that needed replacing, saved me a ton of time and money, and helped me figure out how to keep it running until I’m able to get it to the shop. I can’t express how grateful I am for his assistance, knowledge, and excellent attitude.

Jun 21, 2024 · Riley Davis