Sterling Motorwerks

Called to ask a simple question after purchasing a vehicle there (with the help of a friend who does massive amounts of business with them with multiple cars) and Rob was very abrupt and rude. I have had MANY substantial problems with the car I purchased there, but didn’t want to do a negative review, but today made me feel differently. If I cannot call and ask simple questions and not get a negative attitude then I think people should be aware of it.

Aug 16, 2024 · Sheila Simonsen

It’s hard to find a shop that knows how to treat cars. I always get the best service and they take great care of my cars. My new go to shop!

Sep 06, 2024 · Jake D

Sterling's customer service is exceptional. Rob is super helpful and knowledgable. They go above and beyond. Highly recommend!

Jan 15, 2025 · Vermont Home Watch

I had rob attempt to fix my 545 bmw over the course of about a year, probably 5+ visits. They were trying to fix a “parasitic draw”, said they had to swap out solenoids to figure out which one was drawing the power. Took months and months, replaced alternator, multiple new batteries. Getting stranded in the cold every-time I went to use my car. In the end it was just the wire had worn through and was touching the frame and drawing power… apparently they couldn’t figure it out in a year of checking this thing out every 3 weeks. Just embarrassing to say you fix cars and couldn’t find such a basic and easy thing…. That’s textbook and rob and his crew couldn’t figure it out after about 9 grand. They told me they could figure it out but it’s going to cost potentially thousands of dollars more and we could end up not finding the issue….So It had been the whole school year at this point I had given them thousands of dollars, they called me dr as a joke when I came in that’s how much money I had given them…. So the car ends up dying for good in my driveway at home, I had no money for a new car because these guys would rather take money from a 20 year old kid than actually fix an issue. My dad’s car also died and was donated, so I told him if he could fix my old bmw he could have it. He took it to a local guy in Gloucester ma who fixed it first try and some other stuff for about 600$. If you’re thinking about getting your car fixed here. Just know it might take 6 months, thousands of dollars just to have another guy who ACTUALLY knows bmws figure it out in about 20 minutes. Just sad set of business ethics, poor mechanics, that like to take advantage of literal college kids just because they drive a bmw. Can’t imagine how many other people he has taken advantage of. When I called to confront him asked why he did this, he said I’m sorry for being human. A human doesn’t over charge a child on basic mechanical issues and drag it out to never end up fixing the issue. You apologize and say we’re sorry for promising to do something you didn’t do. That’s all. You just happily told me you thought you could figure it out this time. And then nope. Multiple times. Go read a book and fix Honda’s if you can’t actually fix a bmw after almost 8000$ is spent with your shop. The car cost 10k….

Sep 26, 2024 · Alex Combs

From my first interaction with this business, I was impressed with their professionalism. I called and spoke with Nicole regarding my Volkswagen with 73,000 miles that was having engine issues. The VW dealer quoted me $10-12,000 and 4-6 weeks to replace my engine and said that was the only thing possible to repair the car. That seemed unreasonable to me and I started searching for another option. Sterling Motors came highly recommended so I had my car towed from Montpelier to South Burlington in hopes that they could do something for me. I was not disappointed. Sterling Motors was able to figure out within one hour of labor that they engine was not shot and needed much less drastic repairs. They were able to fix my car for $2000 within a week. I highly recommend Sterling Motorwerks and enjoyed my experience with Nicole and Rob.

Apr 14, 2022 · amy weyer

After spending over $6,000 repairing my granddaughters Volvo at this shop over the past 3 years, on my last visit the car failed inspection. The reason written was the side passenger mirror was not functioning. The cause was a broken turn signal in the mirror. After searching for a used mirror and having it installed, I returned to have the car reinspected. 8 weeks had gone by. This time I was told the car failed inspection due to the license plate light being out and a small dig on one tire(which was there during the 1st inspection). When I questioned Rob, he became quickly agitated, defensive and ranted unprofessionally!! Wow! Needless to say, I’ll never return due to the questionable integrity of the shop and its customer representative, Rob who needs to learn to deal professionally with customers!

May 10, 2025 · Robert Hommel