AAA Tire & Auto Service - Troy

Do not use this facility for getting things fixed on your car. They cost me an extra 500 dollars on my brakes after they charged me 1000 for the original job. I had them do a complete brake job and to investigate a sticking hand brake. They said the hand brake was fine (it was not fine) I took their word and the brake locked up on me the next day. I had a dealership look at my car and within an hour the dealership knew what was wrong and priced my part. Unfortunately my brakes needed to be changed again. This was only 25 days later mind you. If you like spending a lot of money for car service and not getting much done this is the place for you. I highly recommend going to any other place. Even if it is over 100 miles away this shop is not out to help you. They will cost you more money in the long run. Take my advice and find a better shop.

May 06, 2025 · Benjamin Newbauer

I don’t usually complain or write reviews, it’s just frustrating to forget costly repairs like this. I towed my car at Troy location few months ago because my car start shaking when I drive for awhile and make loud noises. They diagnosed something unrelated to this issue and told me their was a leak. I paid for unrelated issue and I still have the same problem today how can I trust AAA again? I ask them to do oil change as well but they never fill it up it’s always half empty. I have to buy two extra quarts when they change my oil.

Apr 01, 2025 · sharmarke A

I took my car in the Friday before Labor Day weekend for a simple oil change. Unbeknownst to Me the Technician who serviced my car did not properly secure my hood. As a result, I left this service center & jumped on I-75,,,, I didn't get far before my hood flew open crashing into my windshield causing major damage to my vehicle. It was ONLY by the grace of GOD that I wasn't injured. Thank GOD 🙌🏾 I was able to pull off to the shoulder of the Interstate w/o causing a crash. This could have been avoided. Due to AAA Tire & Auto Service Center (in Troy, OH) Negligence in simply securing my hood,,, I was left stranded w/NO vehicle for Labor Day weekend. Moreover, because of the holiday there were NO rentals available. I had to hitch a ride w/the Tow Truck service guy to get back home. Since, the incident/accident this service center has failed to take responsibility for their actions of almost $4000 worth of damage. I am shocked, even stunned by this companies disposition in this matter. Especially, because it was N🚫 fault of my own. The proper response should have been to do their Due Diligence in investigating this matter & then responding accordingly. Instead, they had the audacity to cop an attitude w/me the victim & deny bringing RESOLVE & RESOLUTION ( in a Matter they Caused). I called immediately!!! After this incident took place. My call was recorded & I was given an incident report #. A tow was sent out to me about 45min later. Sadly, the Tow Guy was more concerned & accommodating then they were. I am still in Extreme Disbelief that AAA Tire & Auto Center (Troy, OH) has handled this affair this way.

Sep 16, 2021 · Eboney Brown

I will never go back to AAA to get my car fixed ever again. On September 26th, I got my car towed and got a new battery. The battery lasted 2 days. I tried starting my car up and letting it run and it did absolutely nothing. I called and had it towed again a few weeks later (due to me being really busy and out of town) and had my battery replaced for free. Darryl helped me and treated me like everything was my fault. He said that I need to make sure my radio is being turned off every time I leave the vehicle and I told him that it’s never left on. He also said that the battery died because I haven’t been driving it, but I can’t drive it if it’s not starting! They thankfully didn’t charge me anything because it was under warranty. I told them that I’m getting this car fixed up to sell and he said “good luck.” I’m not sure why, but I had a very uneasy feeling. I drove my car back home yesterday, to not even making it home. My oil light came on, my car locked up and I could’ve easily crashed. I was also stuck on a very busy road. I just filled up my oil a few days before this and it’s not leaking and it’s not burning because it hasn’t been starting. I really think that one of the guys got mad that I needed another battery and drained my oil. Not only putting my life at risk of getting into an accident, but also tearing up my engine. I have taken my car to this particular AAA location 4-5 times and every time I am mistreated because I am a young women. I will never be going back there and I don’t recommend anyone ever going here.

Nov 08, 2024 · Rachel Bingham

Always prompt, thorough and courteous. Darryl helpfully explained and showed me what was going on with my car, and I REALLY appreciate not being scammed into a bunch of things my car doesn't need. When someone folded my mirrors, they popped them back into place for me without charge. I recommend AAA to all my family and friends.

Oct 04, 2024 · Jennifer Walker