A & A Tires

A & A Tires, located at 3679 E Livingston Ave, Columbus, OH 43227, USA, operates within the scope of an "Auto Repair Station," with a primary focus on tire-related services and sales. This establishment aims to serve local users in Columbus by providing essential vehicle maintenance pertaining to tires, including sales of both new and used tires.

The environment of A & A Tires, as a dedicated tire shop, would be functional, designed to facilitate the rapid service and installation of tires. Typically, such a facility features multiple service bays equipped with specialized machinery for tire mounting, balancing, and repair, along with equipment for wheel alignment. There would likely be a waiting area for customers, although the emphasis is generally on efficiency to minimize wait times. The visual environment would typically include displays of various tire brands and models, catering to different vehicle types and customer budgets. Its location on East Livingston Avenue positions it in a readily accessible area of Columbus, serving as a convenient stop for residents needing tire services. The phone number, (614) 237-7711, and mobile phone, +1 614-237-7711, are provided for customer inquiries and scheduling, suggesting a direct line for service requests.

A & A Tires primarily offers services and goods related to vehicle tires. The core services provided by a tire shop typically include:

• New Tire Sales: Offering a selection of new tires from various manufacturers, catering to different vehicle types, driving conditions, and price points.
• Used Tire Sales: Providing a more budget-friendly option for customers seeking replacements, which is a common offering for independent tire shops.
• Tire Installation: Professional mounting of tires onto wheels, ensuring proper fitment and sealing.
• Tire Balancing: Crucial for smooth driving, this service ensures that the weight is evenly distributed around the tire and wheel assembly to prevent vibrations.
• Tire Rotation: Moving tires from one position to another on the vehicle to promote even wear and extend tire life.
• Flat Tire Repair: Patching or plugging punctures to allow for continued use of the tire, when safe and permissible by industry standards.
• Tire Pressure Checks and Adjustments: Ensuring tires are inflated to the manufacturer's recommended pressure for safety and fuel efficiency.

While the business primarily focuses on tires, some general "Auto Repair Stations" may also offer minor related services such as battery checks or basic brake inspections, though tires would be their specialization. The overall aim is to provide comprehensive solutions for vehicle owners concerning their tires, from purchase to ongoing maintenance.

The features of A & A Tires, as an independent establishment, would ideally revolve around a commitment to customer satisfaction and expert tire service. Historically, businesses like A & A Tires might have built a reputation on being "kind people" and offering competitive prices, potentially on used tires, which often attracts customers looking for value. The expectation for a specialized tire shop is that its technicians possess a deep understanding of tire dynamics, proper installation techniques, and balancing. Ideally, features would include precise equipment for balancing and alignment, a knowledgeable staff capable of advising on suitable tire choices, and efficient service turnaround times.

However, recent customer reviews for A & A Tires highlight significant concerns that directly impact these expected features and the overall customer experience. These reviews indicate serious issues with the quality and reliability of services provided:

• Tire Failures Post-Service: One customer reported two tire blowouts shortly after having all four tires changed, raising serious safety concerns about the quality of the tires sold or the installation process.
• Improper Balancing and Persistent Shaking: Another customer experienced persistent steering wheel shaking on the highway immediately after new tire installation. This indicates a failure in proper tire balancing, a fundamental service for any tire shop. Despite multiple attempts to resolve the issue, the problem persisted, with staff initially denying responsibility or suggesting other vehicle problems, only to find the tires were indeed unbalanced.
• Safety Concerns: The rocking motion of the car on the highway after service is a critical safety issue that suggests improper installation or balancing, potentially leading to dangerous driving conditions.
• Poor Customer Service and Accountability: Customers reported a lack of apology or acknowledgement from staff when errors were discovered, leading to frustration and a perception of "bad business." The experience describes staff being unhelpful and uncooperative in resolving issues that arose directly from their service.
• Lack of Trust and Return Business: The severe nature of the issues and the poor resolution experience led customers to state they "will not be returning" and gave a "0/10" rating, indicating a complete loss of trust.

These experiences suggest a significant deviation from the expected features of a professional tire shop, particularly concerning safety, quality of work, and customer support.

Given the nature of the provided customer feedback, direct promotional information for A & A Tires is not readily available or would need to be evaluated in light of these serious concerns. Typically, tire shops might promote themselves through competitive pricing, special deals on tire packages (e.g., "buy three get one free"), free tire rotations with purchase, or warranties on new tires. They might also leverage their inventory of used tires as a cost-effective alternative. However, for A & A Tires, the recent customer reviews strongly suggest that any promotional efforts would be overshadowed by significant issues in service delivery and customer satisfaction. The most impactful "promotion" in such cases becomes the feedback from customers, and in this instance, it points to severe dissatisfaction. For local users in Columbus, reliance on word-of-mouth and online reviews is critical, and the current public sentiment indicates that potential customers should exercise caution and thoroughly verify the quality of service before committing to A & A Tires for their vehicle's tire needs. The emphasis should be on addressing the core service and safety concerns highlighted by the recent customer experiences.