2B Transmission & Auto Repair

Located at 1900 N McClintock Dr #8 in Tempe, Arizona, 2B Transmission & Auto Repair operates as an Auto Repair Station specializing in transmission services alongside general automotive repairs. Situated in Tempe, they aim to serve the local community with their expertise in diagnosing and fixing a wide range of vehicle issues. The reviews available online offer a mixed perspective on their services, highlighting both exceptional instances of customer care and significant negative experiences.

Details about the environment of 2B Transmission & Auto Repair are not explicitly mentioned in the provided reviews. Typically, an auto repair shop would consist of service bays equipped with lifts and tools necessary for working on vehicles, diagnostic equipment to identify problems, and an office or waiting area for customers. Without specific descriptions, it is difficult to assess the cleanliness, organization, or amenities offered at this particular location. However, the focus on the quality of service in the reviews suggests that the functional aspect of the repair facility is likely the primary concern for most customers.

The services offered at 2B Transmission & Auto Repair, as indicated by their name and customer experiences, include transmission repair and rebuilding, as well as general auto repair. One positive review highlights their ability to diagnose and resolve a complex issue involving a snapped CV axle with a piece lodged in the transmission, potentially saving the customer thousands of dollars compared to a transmission replacement. This suggests expertise in both transmission and related drivetrain components. The fact that they offered a free diagnostic in this instance is also noteworthy.

Conversely, a negative review details a transmission rebuild that allegedly took significantly longer than quoted and resulted in unresolved issues. The customer reported that the transmission performed worse after the rebuild and that 2B Transmission & Auto Repair, specifically Luis, insisted the problem was with an external sensor, refusing to take the vehicle back for further inspection or repair. This account raises concerns about the quality of their transmission rebuild service and their willingness to stand behind their work in this particular case.

Several features emerge from the contrasting customer experiences. On the positive side, honesty and a willingness to go above and beyond are highlighted in the first review. Luis is described as talented, hard-working, genuine, and honest, with the reviewer expressing a commitment to using his services for future mechanical needs. The free diagnostic offered in that situation also stands out as a customer-friendly practice.

However, the second review paints a different picture, alleging poor workmanship, a prolonged repair time, misdiagnosis, and a refusal to rectify the issues. The customer claims to have incurred additional expenses at a second repair shop to correct the problems stemming from the initial rebuild at 2B Transmission & Auto Repair. The alleged reluctance of 2B Transmission & Auto Repair to take responsibility and address the customer's concerns is a significant point of contention.

The provided data does not include any specific promotional information for 2B Transmission & Auto Repair. It is common for auto repair shops to offer various promotions, such as discounts on specific services (e.g., oil changes, transmission fluid flushes), seasonal specials, or coupons for first-time customers. Local users interested in any current offers should contact 2B Transmission & Auto Repair directly at (480) 945-8300 or +1 480-945-8300 to inquire about their pricing and any ongoing specials.

For local users in Tempe, Arizona, considering 2B Transmission & Auto Repair for their automotive needs, the available reviews present a mixed bag. The positive experience suggests the potential for excellent, honest service, particularly in complex diagnostic and repair situations. The willingness to offer a free diagnostic in one instance indicates a customer-oriented approach in some cases. However, the negative review raises serious concerns about the quality of transmission rebuilds and the shop's handling of customer complaints and warranty issues. The discrepancy between these two accounts highlights the importance of individual experiences and the potential for variability in service quality.

Prospective customers might consider contacting 2B Transmission & Auto Repair to discuss their specific needs and inquire about their warranty policies and diagnostic procedures. Given the conflicting feedback, it may be prudent to seek additional references or consider multiple options before entrusting significant repairs to this shop. The specialization in transmission work could be a benefit for specific issues related to the transmission system, but the reported negative experience warrants careful consideration and due diligence from potential customers.

In conclusion, 2B Transmission & Auto Repair in Tempe, AZ, operates as an Auto Repair Station specializing in transmission and general auto repair. While one customer review praises their honesty, expertise, and customer service, another details a significantly negative experience with a transmission rebuild and subsequent customer service. This mixed feedback suggests that while positive outcomes are possible, there may also be potential risks associated with their services. Local users should weigh these contrasting experiences and conduct their own due diligence before deciding to use 2B Transmission & Auto Repair for their vehicle maintenance and repair needs.