Valero

Valero ico

(38 reviews)

Nearby Gas StationsNew YorkSaratoga CountyWaterfordBroad Street

Saratoga County . New York

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Operating Hours

Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 10:00 PM
Sunday 6:00 AM - 10:00 PM

Valero Introduce

For those of us living in the charming and historic village of Waterford, New York, or simply passing through its scenic routes, finding a reliable and convenient place to refuel and grab essentials is a daily necessity. Valero, located at 83 Broad Street, stands as a familiar landmark, offering the fuel and convenience store items that keep our days moving smoothly. While Valero is a nationally recognized brand, this particular location serves as a local point of contact for the community, aiming to provide a consistent and accessible experience.

Valero stations are known for providing quality gasoline, often boasting TOP TIER™ certification, which is designed to help keep engines clean and running efficiently. Beyond the pumps, this location, like many Valero branded stations, typically includes a convenience store where you can pick up a wide array of snacks, beverages, and other quick necessities. It’s the kind of place where you can efficiently handle multiple errands in one stop, whether you're commuting to Albany, exploring the Erie Canal, or just running local errands around Waterford.

While the broader Valero corporation emphasizes high standards across its branded locations, individual stations are often independently owned and operated. This means that the specific atmosphere and day-to-day service can be shaped by the local management. Understanding what to expect, as well as being aware of general practices, can help ensure a positive experience during your visit to Valero at 83 Broad Street in Waterford.

Location and Accessibility

Valero is conveniently situated at 83 Broad St, Waterford, NY 12188, USA. This address places it directly within the heart of Waterford, a village rich in history and known for its prominent role in the canal system. Broad Street is a central thoroughfare, making this Valero station highly accessible for both local residents and those passing through the area.

The location offers straightforward access for vehicles, with clear entry and exit points designed to facilitate smooth traffic flow, even during busier times of the day. Its central position in Waterford means it's an easy and logical stop whether you're starting your morning commute, running errands in the village, or embarking on a longer journey through the Capital District. For drivers utilizing GPS, simply inputting the address will guide you directly to the station, which is typically well-lit and clearly identifiable.

The strategic placement on Broad Street ensures that Valero serves as a practical stop for various needs, from a quick fuel top-up to a brief convenience store run. Its integration into the local street network makes it a consistent and reliable point of access for vehicle services and immediate consumer goods for many in the Waterford community.

Services Offered

Valero at 83 Broad St, Waterford, offers essential services primarily centered around vehicle fueling and convenience store needs:

  • Gasoline: Provides various grades of gasoline for passenger vehicles, including options that are often TOP TIER™ certified, which indicates adherence to higher performance standards for fuel quality.

  • Convenience Store: Features a convenience store where customers can purchase a range of items. This typically includes snacks, beverages (soda, bottled water, coffee), packaged food items, and basic necessities for travelers or daily commuters.

  • ATM: For convenient cash withdrawals.

  • Air Tower: Provides free air for tires, a valuable amenity for maintaining proper tire pressure and fuel efficiency.

  • Public Restroom: Offers a public restroom for customer use, an important feature for comfort during travel or quick stops.

While most Valero stations aim to provide consistent service, specific amenities like car washes or quick-service restaurants vary by location and are not explicitly listed for this particular address. Based on the provided reviews, potential customers should be aware that store opening times on weekends might occasionally differ from advertised hours, and it's advisable to check if planning an early morning visit. Additionally, one serious customer review noted an issue with gas charging prior to flow, highlighting the importance of paying attention to the pump's operation.

Features / Highlights

Valero at 83 Broad St in Waterford offers several features and highlights designed to benefit its customers, alongside important points raised by recent reviews:

  • Quality Fuel (TOP TIER™ Certified): Valero is known for supplying TOP TIER™ certified gasoline, which contains enhanced detergent additives to keep engines clean, prevent deposits, and optimize performance. This is a significant advantage for vehicle longevity and efficiency.

  • Convenient Pay-at-the-Pump: The station offers pay-at-the-pump convenience, allowing for faster fueling without needing to go inside the store, especially useful for those in a hurry.

  • Customer Service (In-Store): One customer review specifically praises the "great customer service in the store," suggesting a friendly and helpful atmosphere for those interacting with the staff inside the convenience shop.

  • Essential Amenities: The presence of an ATM for cash, an air tower for tire maintenance, and public restrooms addresses fundamental needs for drivers and travelers.

  • ValeroPay+ App Accepted: This location accepts ValeroPay+, a mobile payment and loyalty app that can offer savings on fuel and potentially streamline the payment process. This feature integrates modern technology for enhanced customer convenience.

However, it is crucial for potential customers to be aware of the challenges highlighted in customer reviews. One review indicated inconsistent opening times on weekends, particularly in the mornings, which can be frustrating for early commuters. Another significant concern raised was a report of being charged for gas before it started flowing from the nozzle, with a negative experience regarding refund attempts. While the corporate Valero typically directs such complaints to their distributors or independent operators, these instances underscore the importance of customer vigilance when fueling up.

Promotions or Special Offers

Valero, as a major fuel brand, often provides various promotions and loyalty programs designed to offer savings to its customers, though specific local deals can vary. The most prominent promotion tool is the ValeroPay+ app and related payment options:

  • ValeroPay+ App Savings: Customers using the ValeroPay+ app can often receive instant discounts on fuel. For instance, past promotions have included initial savings (e.g., 25¢ per gallon on the first purchase) and ongoing rebates for frequent fueling (e.g., "Fill 3, Save 3¢" after multiple fill-ups).

  • Valero Fleet Fuel Cards: For businesses and frequent drivers, Valero offers fleet fuel cards that provide savings of up to 8¢ per gallon at Valero stations, along with detailed transaction tracking and control features. There are often tiered rebates based on monthly gallon purchases.

  • Valero ValuePay: This payment option can also be linked to specific discounts or rewards, providing another avenue for savings on fuel.

  • In-Store Promotions: While not universally advertised, individual Valero convenience stores often run their own promotions on snacks, beverages, and other items. These might include bundle deals, loyalty punch cards for coffee, or seasonal discounts.

To take full advantage of any current promotions, especially those linked to fuel savings, it is highly recommended to download the ValeroPay+ app or inquire about specific in-store deals during your visit to the 83 Broad Street location. Keep an eye on signage at the pumps and inside the store for the latest local offers.

Contact Information

For inquiries, feedback, or to learn more about the services offered at the Valero station in Waterford, you can utilize the following contact information:

  • Address: 83 Broad St, Waterford, NY 12188, USA

  • General Valero Customer Support (for branded stations, credit cards, or ValeroPay+ issues): (210) 345-2000 (This is the primary corporate number provided for Valero Energy Corporation, headquartered in San Antonio, TX. Please note this is not a direct line to the Waterford station.)

  • ValeroPay+ App Support: 1-888-682-5376

  • Valero Consumer Credit Card Support: 1-800-333-3560

Given that individual Valero stations are often independently operated, for immediate concerns specifically related to the 83 Broad St location (such as store hours or pump issues), it is generally best to address staff on-site. For more complex issues or formal complaints (like the reported gas flow issue), contacting Valero's corporate customer support channels (210-345-2000 or the specific app/credit card support lines) is recommended, as they can direct complaints to the relevant distributor or independent operator for resolution.

Conclusion: Why Valero is Suitable for Locals

For residents of Waterford, New York, and those traversing the area, Valero at 83 Broad Street offers a convenient and generally reliable option for their daily fueling and quick convenience needs. Its suitability for locals comes from its strategic location, brand reputation for quality fuel, and the essential amenities it provides. The presence of TOP TIER™ certified gasoline is a significant draw, offering drivers peace of mind about the fuel they put into their vehicles, promoting engine health and efficiency.

The on-site convenience store, along with services like an ATM and public restrooms, makes it a practical one-stop shop for busy individuals. This efficiency is crucial in our fast-paced lives, allowing for quick stops without needing multiple destinations for gas and basic provisions. While customer reviews highlight areas for potential improvement, particularly regarding consistent opening hours and pump operation, the "great customer service in the store" suggests a positive personal interaction for many.

Furthermore, the availability of the ValeroPay+ app and fleet fuel cards demonstrates Valero's commitment to offering modern conveniences and potential savings, which can be a valuable benefit for frequent customers. For the everyday needs of the Waterford community – from fueling up for work to grabbing a quick snack on the go – Valero at 83 Broad Street serves as an accessible and essential local resource.

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Valero Customer Reviews

The customer service in the store is great but I'm really tired of coming early in the morning like I do everyday only to find that on the weekends the younger guys don't like opening the store at 6:00 a.m.. if your workers aren't going to open the store at 6:00 a.m. at the very least change your damn hours on your freaking web page please. Because it is a real blow to see that you guys are supposed to be open walk all the way over only to find y'all are still closed until whenever the guys show up.

Jul 07, 2024 · Ariell Morales

If I could give this place 0 stars I would. This business starts charging for gas prior to gas flowing through the nozzle. When approaching the store manager after thoroughly checking to confirm no gas was being released. He then stated “That is not my problem”. He refused to refund the money that I was charged. Please be aware if you choose to get gas here. Please pay attention to gas flow. We did report them.

May 13, 2023 · Katlin Norton

Its a gas station with a convenience store. What can you review really. Will say both times stopping here for gas had to go inside for receipt. I believe some stations do that so you'll buy something inside.

Oct 17, 2023 · Mike R

One star is too generous of a rating reading. I've had multiple bad encounters at the store. But tonight took the cake. Stopped after work to get gas. yes it was close to closing time but how rude can you be to a paying customer... safe and sad to say I'm not going to give Anymore business here as convenient as it can be.

Jun 09, 2022 · Michael Micheli

Love this convenient gas station next to my storage unit

Nov 27, 2023 · Siobhan Clark (Follower of Christ)